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Easy!
What do you like best about the product?
I like how easy it is to set up and integrate data as needed. We have a small department within our company and needed something easy to use and deployable yesterday. We found it!
What do you dislike about the product?
We ran into issues uploading our contacts but once we contacted support we were all set!
What problems is the product solving and how is that benefiting you?
It helps with our GIS support services both internally and with customers.
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Good support, easy to set up
What do you like best about the product?
User interface is good, support helped out well!
What do you dislike about the product?
Had some forwarding issues, but solved them
What problems is the product solving and how is that benefiting you?
Ticketing.
Great email management software
What do you like best about the product?
The support you receive from Freshworks. Responses are almost immediate and they are always willing to go the extra mile to make sure you understand and are ok.
What do you dislike about the product?
The launch of Mint was made with bugs that are taking a long time to fix.
What problems is the product solving and how is that benefiting you?
Improve customer satisfaction and relations
Improve collaboration between departments
Improve collaboration between departments
Recommendations to others considering the product:
The support is great and they help with the implementation of the software. The reporting functions are useful and it appears that it can be used across numerous industries.
Convenience and efficiency at it's best !
What do you like best about the product?
Love the rich features, simplicity and efficiency. We have to deal with 500+ emails every single day and the ability to sort these emails and reply quickly is very important. Freshdesk is by far the best platform for this purpose. Ability to link Facebook pages is an added advantage !
The support staff is excellent. This isn't some shabby organization where we write to support and wait 24 hours (or more) before they write back to us. With Freshdesk, we write to support = Support replies within 1 hour. LOVE THAT !
The support staff is excellent. This isn't some shabby organization where we write to support and wait 24 hours (or more) before they write back to us. With Freshdesk, we write to support = Support replies within 1 hour. LOVE THAT !
What do you dislike about the product?
On RARE occasions Freshdesk can be VERY SLOW which is a real pain. We are a SLA oriented business and replying to our customers as soon as they get in touch with us is very important.
What problems is the product solving and how is that benefiting you?
Ability to sort different types of queries and reply quickly has made a good impression on our customers. This is highly beneficial to our organization as it encourages them to use our website and services again.
Recommendations to others considering the product:
I can fully recommend this product. I've experienced Freshdesk as a agent and as a administrator. The ease of use and rich features provided by this platform is unparalleled. Anyone considering the switch should do so without any hesitation. You will not be disappointed.
Excellent support
What do you like best about the product?
Very helpful and friendly support, was helped quite quickly with each question.
What do you dislike about the product?
I don't have much bad to say about the support, though the API could have been explained a bit better on the website itself.
What problems is the product solving and how is that benefiting you?
We needed to change the requester of a ticket without us doing anything.
Excellent product
What do you like best about the product?
user friendly, reliable service from the support desk exceptional
What do you dislike about the product?
The solution fully meets our requirements
What problems is the product solving and how is that benefiting you?
Communication tool with our customers, measure and monitor performance
Recommendations to others considering the product:
Will definitely recommend
Its Friendly user UI & it is Tech enabled CRM
What do you like best about the product?
UI & the way it is designed
API tech-enabled report session
API tech-enabled report session
What do you dislike about the product?
Reports session always will be mail, unable to extract directly from UI
What problems is the product solving and how is that benefiting you?
Hotels Service Support on Room Nights & guest / Client reqeust
Recommendations to others considering the product:
Need to have option Linking to Cloud-based Call support
Need have a friendly Reports part, where it is complicated & need to wait until the report we get the mail.
but that also not up to the mark, can't download directly.
Need have a friendly Reports part, where it is complicated & need to wait until the report we get the mail.
but that also not up to the mark, can't download directly.
They keep sending me spam asking me to review them on G2Crowd
What do you like best about the product?
- Good customer support
- Here are 14 more characters
- Here are 14 more characters
What do you dislike about the product?
- Spam telling me to review them
- Some long-standing bugs
- Some long-standing bugs
What problems is the product solving and how is that benefiting you?
A support desk
Solid product for a good price
What do you like best about the product?
Portal customization team is excellent very cost effective for custom portal.
What do you dislike about the product?
3rd party integration is limited would like to be able to integrate other products in our workflow.
What problems is the product solving and how is that benefiting you?
Helpdesk for our application. Great place to post our user guide.
Recommendations to others considering the product:
Utilize the freshdesk support team heavily during your free trial they are very helpful.
Absolute best customer service
What do you like best about the product?
The customer service is the best I have ever seen in any product. I was on a help desk myself for 6 years and I considered our help desk one of the best but Freshdesk blows us out of the water. They are highly trained and it usually doesn't take more than a second for them to give you a solution. The longest I've had to wait was maybe 5 minutes. I honestly don't know how they do it.
What do you dislike about the product?
Not much. Some of the admin areas are hard to find due to similar-sounding names but if you poke around a bit you'll find them. You can also try asking one of the chat agents who are on call to guide you where to go. Perhaps a setup wizard would be useful.
Minor gripe but I also noticed they changed the default screen shot display to be a very small picture that pops up with no ability to maximize. It used to default to opening a new tab with the full-sized image which I prefer.
Minor gripe but I also noticed they changed the default screen shot display to be a very small picture that pops up with no ability to maximize. It used to default to opening a new tab with the full-sized image which I prefer.
What problems is the product solving and how is that benefiting you?
It is a one-stop shop for customer communications. It allowed us to stop relying on individual emails to communicate with our customers and freed us from getting swamped with emails and finding email chains. It also allowed us to track our SLA with our customer due to very robust and custom controls.
We have also used the widget with one of our customers and easily added it to our product for quick Freshdesk ticket creation.
We have also used the widget with one of our customers and easily added it to our product for quick Freshdesk ticket creation.
Recommendations to others considering the product:
Initial setup can be a bit of a chore if you've never used Freshdesk before. If something seems hard to you, waste no time in clicking that little "Help and Support" button and they'll spend as long as you need and answer as many questions as you need in order to get it done. They're also the most positive support team I've come across. There are a hundred little things that indicate this, from their auto-responses to the wording on their site. Very very happy with these guys.
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