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Already happy after switching from Zendesk
What do you like best about the product?
Freshdesk is really easy to use (compared to Zendesk) and the new mint UI is really appealing too. In our case less = better.
- Mobile app is really good and has similar UI as the web app
- SLA feature reminds to answer tickets faster
- To-do lists for tickets
- Mobile app is really good and has similar UI as the web app
- SLA feature reminds to answer tickets faster
- To-do lists for tickets
What do you dislike about the product?
- Lack of good social support (there should be more integrations available than just Facebook and Twitter)
- You can't use social support without Twitter account
- No easy way to convert solved tickets to solutions in customer portal
- No help visible to agent when answering to ticket
- You can't use social support without Twitter account
- No easy way to convert solved tickets to solutions in customer portal
- No help visible to agent when answering to ticket
What problems is the product solving and how is that benefiting you?
Customers problems, cooperation offers. Higher productivity.
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Very efficient and adaptable!
What do you like best about the product?
I like the various options available, so many ways to sort my tickets and customize things in a way that allows me the maximum productivity.
What do you dislike about the product?
Sometimes the incoming emails seem to slow down, or delay. Doesn't happen often, but when it does the support team readily acknowledges the problem and it is cleared up quickly!
What problems is the product solving and how is that benefiting you?
Freshdesk provides a user-friendly interface for us to manage orders and communicate effectively with our customers.
Awesome application
What do you like best about the product?
The ease of use of this application and the reporting features.
What do you dislike about the product?
During the search feature, if i select the incorrect result, it will not take me back to the search results but restart the search :(
What problems is the product solving and how is that benefiting you?
Manage my tickets in a simple and organized fashion so that I can track the problem to the solution with ease.
Recommendations to others considering the product:
User friendly application.
Very Fast Customer Service
What do you like best about the product?
Freshdesk has helped us stay organized! We love the ability to see notes and the entire conversation.
What do you dislike about the product?
There is little to not like. Their start free and work your way up plan is great.!
What problems is the product solving and how is that benefiting you?
Answering support tickets in a timely manner.
Helpful for Higher Ed Institutional Research
What do you like best about the product?
We like the straightforward and highly functional set of basic features that Freshdesk provides. It does a great job of meeting our needs in tracking requests from campus clients and corresponding with them via email
What do you dislike about the product?
Nothing major to dislike -- Freshdesk meets our needs well.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us track our service to campus clients and keep a history of data and information that we provide.
It was good to work on Freshdesk
What do you like best about the product?
1) Easy communication and tracking.
What do you dislike about the product?
Tracking is difficult.Can be more organised
What problems is the product solving and how is that benefiting you?
Software
Best Customer Service and a Great Tool
What do you like best about the product?
This is an easy to use platform a that has allowed my tiny business to grow and maintain a professional environment for my team members and clients.
What do you dislike about the product?
There is nothing to dislike! The customer support is awesome and the tool is fantastic.
What problems is the product solving and how is that benefiting you?
A way for multiple team members to connect with clients. I have been able to set up a virtual environment where I utilize the skills of team members located all over the world.
Recommendations to others considering the product:
If you are just starting, use the sprout program right away. Move away from gmail and other services immediately. This tool will help you control your emails/requests and be more productive. Use the phone tool to help manage calls.
Greate
What do you like best about the product?
The speedy replies from freshdesk. All where helpful and made sure that the issue was fixed
What do you dislike about the product?
Nothing so far so good. No issues with freshdesk at this point
What problems is the product solving and how is that benefiting you?
Just helping us manage all support queries in one place
Freshdesk most
What do you like best about the product?
i like live chat features, directly open ticket and manage ticket for better response to our customer, but from API i like it the most, because i can make ticket handling from our back office. and manage them by our self
What do you dislike about the product?
api documentation it seems not writing well, so sometimes im miss a few things, like make ticket with multiple attachment, im just know the examples without to know detail documentation for that.
What problems is the product solving and how is that benefiting you?
Reaches our customer is the main issue for our bussiness,especially we are new company.
With Freshdesk we can less training our customer support to give response as fast as possible if our customer have any issue.
With Freshdesk we can less training our customer support to give response as fast as possible if our customer have any issue.
Recommendations to others considering the product:
Sure, i would like to recommend my company to use Freshdesk as live chat and customer report handler.
Very user friendly, simple to use.
What do you like best about the product?
I like the basic, yet effective format. It's easy to read, very user friendly, and simple. It gets the job done and is very easy to use.
What do you dislike about the product?
There is nothing I dislike about using FD.
What problems is the product solving and how is that benefiting you?
It's used to submit escalated issues to another department.
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