Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy to track and manage customer queries
What do you like best about the product?
Best way to get in touch with clients and track status of the client queries,Chat to give them instant response
What do you dislike about the product?
UI can be improved and no chat option for mobile app freshdesk a great drawback
What problems is the product solving and how is that benefiting you?
addressing clients queries,answering them providing solution and keep track over the query status
Recommendations to others considering the product:
chat option can be added for mobile app
Good product
What do you like best about the product?
Agent performance, detailed reports and customer satisfaction reports
What do you dislike about the product?
There is nothing to dislike in the fresh-desk
What problems is the product solving and how is that benefiting you?
We give complete resolutions to the customer time to time without hesitation.
Great, but could be better.
What do you like best about the product?
Compared to any other ticketing system, Fresdhdesk is great. It has the majority of features I/we need.
What do you dislike about the product?
There is certain functionality I really dislike. Small things that could be slightly tweaks that would make a daily user's experience so much better.
What problems is the product solving and how is that benefiting you?
Time logging (billable vs. non-billable) is ensuring assigning greatly with our profit margin in support.
Recommendations to others considering the product:
Try it out. Although there are a few improvements that could be made, I don't think there is a better ticketing system out there.
It was excellent experience.
What do you like best about the product?
I will like to mention few features that help my support team to get better and swift in their responses are Scenario Automation and Dispatcher Rules.
By using Scenario Automation, we have completely automated the editor part of Freshdesk and reply our users using these automatons.
By using Scenario Automation, we have completely automated the editor part of Freshdesk and reply our users using these automatons.
What do you dislike about the product?
Currently, I didn't find anything that I dislike regarding Freshdesk.
What problems is the product solving and how is that benefiting you?
Yes, of course. As mentioned above, we can track the tickets trends effectively and manage the team strength according to these trends.
Automation, drastically improves our response time and meeting our SLA.
Automation, drastically improves our response time and meeting our SLA.
Quick Response
What do you like best about the product?
The quick response and friendly service was organic and fluid and very much appeared a culture of the company
What do you dislike about the product?
Nothing had negative impact as I felt all issues were addressed and more.
What problems is the product solving and how is that benefiting you?
Managing customer issues by assigning and delegating tasks in real time
Recommendations to others considering the product:
It is progressive and dedicated to optimised service
Superb Cx
What do you like best about the product?
The personalized customer experience and timely responses
What do you dislike about the product?
Occasional miscommunication and occasional follow-ups
What problems is the product solving and how is that benefiting you?
Productivity and reporting on the productivity
Recommendations to others considering the product:
Try it for yourself and if you think it's not catering for your business needs, contact a representative and you will not be disappointed
MovinMedia <3 Freshdesk
What do you like best about the product?
We like the ease of use the best of all the support desk software we tried.
What do you dislike about the product?
Searching for a catch-phrase or specific ticket (newest on top) could be better
What problems is the product solving and how is that benefiting you?
Day to day IT support for our endusers is handled by Freshdesk, resulting in quicker solving issues, not forgetting questions and giving our clients structured support.
Great program
What do you like best about the product?
Very easy to use to create tickets and help solve customer issues.
What do you dislike about the product?
Design is a bit old and could use some updating.
What problems is the product solving and how is that benefiting you?
IT Problems, organizes issues.
Recommendations to others considering the product:
It’s easy to use.
Great Email Organizer!
What do you like best about the product?
Accountability. Before using Freshdesk we had no way of telling who was working on emails and customer fulfillment was tricky. Now we’re able to make sure we account for all emails, and service each customer.
What do you dislike about the product?
The search feature. I wish we could just type in parts of the name to search instead we are only able to search theough ticket # or reservation #. I often have to retreat to Outlook to do a quick search by name to find certain emails and this can be a hassle.
What problems is the product solving and how is that benefiting you?
This product has helped hold our staff accountable for resolving emails in accordance with different reservations. We’ve been able to divide the workload between shifts easier.
Recommendations to others considering the product:
With the correct settings this is really useful software to organize emails. On duplicates its easier to delete due to the workload time involved. Also auto replies seem trivial.
Inexpensive but Powerful Ticketing Platform
What do you like best about the product?
Inexpensive but Powerful Ticketing Platform
What do you dislike about the product?
I have to manually get some stats since some of the requirements we have can't be found in FD.
What problems is the product solving and how is that benefiting you?
Communicating with customers made easy with email, Live Chat and linked social networking sites.
Recommendations to others considering the product:
Getting all the email and ticket functionality you need does not need to be expensive.
showing 2,371 - 2,380