Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy to use and have really good features
What do you like best about the product?
1) UI of the new freshdesk is really user friendly and has a light and fresh look
2) The customizable automation
3) Really responsive support team
2) The customizable automation
3) Really responsive support team
What do you dislike about the product?
Technical team took a lot of time to resolve the issues of Reply Editor on the New Freshdesk and never heard back from the Freshdesk Support team thus don't know if it is working fine or not thus using the Old UI of FD.
What problems is the product solving and how is that benefiting you?
Communication is the key to solve problems. Thus conversing on different tickets, merging and quoting tickets, adding watchers on ticket are some really helpful features which are generally lack in general emails boxes. Thus as we are growing and our customer base is growing, this is the best tool for managing all the conversations with customers.
Recommendations to others considering the product:
Quick and easy to use. Provides multiple ways to raise tickets. Allows you to customize to reflect your brand. Freshdesk is fairly easy to configure and full of useful customizable features and automation that will help manage and save time to assist your customers
Every question has its solution at Freshdesk
What do you like best about the product?
The way the support handles your query. I mostly interact with the team via chat; it's like chatting with your colleagues. The discussion is always friendly, and each time I receive the solution for what I have logged in.
What do you dislike about the product?
{"translation":"There is nothing here. I just wrote this because the character limit is 40."}
What problems is the product solving and how is that benefiting you?
We are a SaaS-based platform, and it helps us track all the queries and the trends in the issues we are receiving.
Correctly they are the Fastest growing help desk system
What do you like best about the product?
Their product is of top quality and they have a very good support team.
They have a big office in Chennai as well.
They have a big office in Chennai as well.
What do you dislike about the product?
Nothing specific, but performance still has some scope to be improved.
What problems is the product solving and how is that benefiting you?
Its a cloud based customer care service company. Helps in setting up customer service for mid level companies.
My friend's startup is eyeing freshdesk for customer support
My friend's startup is eyeing freshdesk for customer support
Recommendations to others considering the product:
Must use for startups
Really Good!
What do you like best about the product?
Well, its really good to have a control of your issues of your customers
What do you dislike about the product?
Nothing! everything is good! Works nice.
What problems is the product solving and how is that benefiting you?
Solve issues
Easy, Intuitive and Easy to Use
What do you like best about the product?
I love the automation abilities and knowlegebase because when set up correctly, it provides an incredible user experience.
What do you dislike about the product?
The customization of the portal isn't as easy and difficult to get support with.
What problems is the product solving and how is that benefiting you?
Moving business development away from supporting clients and to focus on sales activities; delegating the support items to appropriate operational staff.
Recommendations to others considering the product:
More themes available for free for branding purposes.
Improved API
What do you like best about the product?
The constant updates and improvements. Always great to see new and upcoming development.
What do you dislike about the product?
Rarely, but sometimes there is a lack of response from FreshDesk.
What problems is the product solving and how is that benefiting you?
Custom applications are necessary in our framework. It is nice to be able to improve our portal to meet our needs.
My first time requesting assistance
What do you like best about the product?
They are amazing. They responded so quickly and took care of the issue right away. I have never had support from a company be so responsive.
What do you dislike about the product?
Nothing. They are great. There is nothing I would change. I have only had to call in once but the experience was superb.
What problems is the product solving and how is that benefiting you?
I was setting a support site within freshdesk for my clients. It was very easy yo do and it looks so professional.
Excellent application that meets our business needs!
What do you like best about the product?
Web based application that is separated from our internal systems, so on the rare occasion we have an internal issue our customers can still reach us for support! The web app GUI is easy to navigate and the mobile platform is great for in the field!
What do you dislike about the product?
Originally has a few issues with seeing tickets in a manner that was best for us, but Freshdesk has made that customization now...so really no complaints at all!
What problems is the product solving and how is that benefiting you?
Allows us to use the application for basic CRM as we on board customers and then quickly be notified of support needs.
Recommendations to others considering the product:
I would give this product serious consideration for your use. Their support has been fantastic any time we have a question, recommendation or concern.
Really good support platform, especially while working amongst multiple teams
What do you like best about the product?
The UI is pretty customisable and responsive. Furthermore, working between several support teams is really convenient.
What do you dislike about the product?
The platform offers extremely limited data reporting
What problems is the product solving and how is that benefiting you?
Providing support for our Marketing Intelligence platform. Freshdesk allows us to operate our entire support apparatus, internally and externally
if it works fine, its fine. But come features are not working
What do you like best about the product?
- inuitivity of the page
- admin
-solutions
- admin
-solutions
What do you dislike about the product?
- features like 'merge tickets' aren't working smoothly
- phone connection goes down without detectable reason
- process on FWD emails and / or bringing a third party into the ticket is a nightmare
- phone connection goes down without detectable reason
- process on FWD emails and / or bringing a third party into the ticket is a nightmare
What problems is the product solving and how is that benefiting you?
- Return Management
- Customer Service
- Customer Service Hotline (phone)
- FAQ page onsite
- Customer Service
- Customer Service Hotline (phone)
- FAQ page onsite
showing 2,381 - 2,390