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Excellent email client with many integration options
What do you like best about the product?
Freshdesk allows businesses to gather all incoming communication, such as emails, phone calls and messages to be displayed in one place.
The Freshdesk platform allows for easy responding to tickets, and also is easily shared among other users of Freshdesk.
I can definitely recommend Freshdesk to others!
The Freshdesk platform allows for easy responding to tickets, and also is easily shared among other users of Freshdesk.
I can definitely recommend Freshdesk to others!
What do you dislike about the product?
The only downside is that the Freshdesk platform sometimes feels a bit oldschool. With this I mean that some elements can feel a bit outdated, and requiring a visual overhaul to make it look more 'modern'.
What problems is the product solving and how is that benefiting you?
It helps me solve problems that customers have. They send their complaints / suggestions via multiple different communication channels, and Freshdesk allows me to have all of these complaints / suggestions visible in 1 single location. This prevents me from having to switch to multiple different channels.
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Freshdesk is very simple ticketing system but so many fiture that made your company growth
What do you like best about the product?
Seamless and detail in data reporting. So much fun using freshdesk
What do you dislike about the product?
Nothing, freshdesk is already great ticketing system
What problems is the product solving and how is that benefiting you?
Related to manage complaint become very organize and detail in reporting
Paras sähköposti minun urallani.
What do you like best about the product?
Hei,
Helppokäyttöisyys on parasta. Valmisvastauksia on riittävästi ja työskentely on tehokasta. Risuja saatte siitä että sähköpostia tulee käsittelemättömistä tiketeistä.
T. Sakari
Helppokäyttöisyys on parasta. Valmisvastauksia on riittävästi ja työskentely on tehokasta. Risuja saatte siitä että sähköpostia tulee käsittelemättömistä tiketeistä.
T. Sakari
What do you dislike about the product?
Ylimääräiset muistutukset hoitamattomista tiketeistä saa minut raivostumaan. En usko että olette siihen ainoa syyllinen mutta roskapostini on täynnä niitä joutavanpäiväisiä viestejä
What problems is the product solving and how is that benefiting you?
Sähköpostien hallinta on hemmetin helppoa ja kivaa kun käytössä on tällainen sovellus. Työskentely on kivaa ja tehokasta kun pelit ja vehkeet toimivat. Vikoja on ollut vain harvoin.
Szczerze polecam Freshdeska do firmy
What do you like best about the product?
- szybkość działania
- mnogość opcji
- dobre wsparcie
- dodatkowe integracje
- łatwość użytkowania nawet dla osób nietecznych
- mnogość opcji
- dobre wsparcie
- dodatkowe integracje
- łatwość użytkowania nawet dla osób nietecznych
What do you dislike about the product?
- brak, na ten moment nie miałem problemów
What problems is the product solving and how is that benefiting you?
Automatyzacja procesów. Delegowanie zadań w zespole.
Freshdesk is better option to improve customer support and it is user friendly
What do you like best about the product?
Freshdesk helps in storing customer feedback and data which is very convenient for providing resolutions to people on time
What do you dislike about the product?
We do not have an option for conduct meetings online.
What problems is the product solving and how is that benefiting you?
Helps in providing resolutions on time with a proper reminders on the tickets
Freshdesk User Review
What do you like best about the product?
* Very organized and has friendly interface
* Easy maintaining
* Easy access from anywhere
* Useful reporting
* Easy maintaining
* Easy access from anywhere
* Useful reporting
What do you dislike about the product?
There is nothing about freshdesk to dislike at the moment
What problems is the product solving and how is that benefiting you?
It helps to review our customers help requests and to provide the period to examine and take action
Very convenient to get all the data(Mails) in one place and distribute amount agents
What do you like best about the product?
Easy to follow up on open tickets, helps in keeping track of the email thread, and resolves customer complaints.
I like the feature where we are able to set priority depending on the issue types.
I like the feature where we are able to set priority depending on the issue types.
What do you dislike about the product?
Unable to add a new recipient on the email thread.
cannot mention "@" or "+"recipient
cannot mention "@" or "+"recipient
What problems is the product solving and how is that benefiting you?
Helps in keeping all the complaints in one place
Massively Improved our workflow
What do you like best about the product?
It allows us to seamlessly move emails from department to department without having to forward. This saves time and clears up the email trails.
What do you dislike about the product?
refreshing a tab kills the call. Not fully thought out.
What problems is the product solving and how is that benefiting you?
All communication is now in one place, we have an easy way to keep emails whatsapp and calls in one package.
A good if outdated support tool
What do you like best about the product?
The free version requires you to use freshdesk branding in parts, but it's very useful, and can be a great way for a company to get started without any financial investment.
What do you dislike about the product?
For me personally, the deal breaker was the lack of Trello integration out of the box. Yes, there is a third party plugin that you can pay for but it had limited appeal. The second black mark is the lack of a chat widget. Yes there is freshchat for that, but then that's a different product than the one we are discussing here.
What problems is the product solving and how is that benefiting you?
Freshdesk provided an adequate support desk that was easy to understand and use. It also included the ability to provide a knowledge base to customers which looked and worked pretty well.
Great tool for streamlining customer service
What do you like best about the product?
Ticket management is great, being able to collab on a ticket to get it solved is very helpful
What do you dislike about the product?
A little complicated to set up at first. The filters are not always the easiest to manage
What problems is the product solving and how is that benefiting you?
Making sure tickets are assigned to a person and getting them done in a timely manner
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