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Good support system
What do you like best about the product?
The ticketing system is great. The autofilters are also nice to help integrate into our forms. This system has saved us hours of time compared to what we were using.
What do you dislike about the product?
For a small company, it is a bit too robust. We do not need the community page or support documents, but it is automatic with in. Another frustrating feature is that when you embed the support form onto your Contact Us page on your website, you cannot fully customize the order of the questions. This is super not ideal as the flow of the form is kind of wacky for our customers.
What problems is the product solving and how is that benefiting you?
Fresh Desk allows us to have all our customer service information in 1 place. It also keeps a nice thread of communication between us and our customers, so it is not a research project every time. We have reduce our response time significantly with this system.
Recommendations to others considering the product:
Look around and ensure this is the right software for you. The price is certainly right! Just make sure the program is what you want and need.
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Fresh integrate your support
What do you like best about the product?
Light and fresh UI, easy to use both for the admin and for the end-user.
Super easy to integrate and skin in your application.
Clear API model to extend functionalities.
Super easy to integrate and skin in your application.
Clear API model to extend functionalities.
What do you dislike about the product?
Cumbersome app deployment model if you need to add app inside Freshdesk itself.
What problems is the product solving and how is that benefiting you?
* End user support for both application and business issues.
* Ticket processing integrated with third parties.
I will integrate chat asap
* Ticket processing integrated with third parties.
I will integrate chat asap
Recommendations to others considering the product:
Use freshdesk for to super fast integrate a friendly end-user support system
Great software for smart businesses
What do you like best about the product?
It's great having such a smart looking team inbox that has lots of organisational tools.
What do you dislike about the product?
The dashboard could have a view of my own open tickets.
What problems is the product solving and how is that benefiting you?
We use it as a team inbox for our sales, support and technical emails. Means that the whole team are in the loop of what each other are dealing with and we can pick up any queries if one of the team are out of the office.
My Experience with freshdesk
What do you like best about the product?
Keeps track all the incidents. We can approve tickets using this. Also the priority and overdue is help us to improve our service
What do you dislike about the product?
Nothing specifically. But in the latest mint version we are not able to use the custom apps. Hope you guys will comeout with a solution.
What problems is the product solving and how is that benefiting you?
Approving the transports.. Previously we need to use a separate software for this
Recommendations to others considering the product:
Value for money
Good expérience
What do you like best about the product?
FR and EN articles easily doable
HTML coding
HTML coding
What do you dislike about the product?
Hosting videos don’t always work in articles
What problems is the product solving and how is that benefiting you?
No comments
Great onboarding experience, great service
What do you like best about the product?
Quick responses, intuitive UI. Took no effort from my side to understand
What do you dislike about the product?
The site often take some time (too long for my comfort) to load.
What problems is the product solving and how is that benefiting you?
Customer service has improved dramatically. It helps us keep track of all complaints and solve them quickly. Earlier many emails used to be missed by the support team, now it is a thing of the past!
Recommendations to others considering the product:
Very user friendly. A little pricey if you're going for some of the premium packages, but worth it!
Great system, totally customisable and very friendly fast reactive staff to help with any issues
What do you like best about the product?
How easy is had become to handle customer queries and how seamless the consumer experience is when dealing with either emails or calls
What do you dislike about the product?
Nothing much really, the software glitches now and then usually to do with browser updates and the system does not work well on all browsers which limits things slightly
What problems is the product solving and how is that benefiting you?
Handling outsourced consumer queries for a large multinational garden care company
Recommendations to others considering the product:
REally use the trial period well to ensure it meets your needs
Experience with Freshdesk
What do you like best about the product?
Easy to use and support team is responsive to problems when they occur. The multi-product features allows us to customize to our products and allows help desk agents to support multiple products.
What do you dislike about the product?
Mint version has lost features from old style. Chat has improvement opportunities to be realized.
What problems is the product solving and how is that benefiting you?
Improved responsiveness to customer questions and problems.
Recommendations to others considering the product:
The trial is the best way to answer the question. It was especially nice to be able to easily test different plans during the trial.
Olive Green Hotel
What do you like best about the product?
The ticketing system could help us on everyday tasks. Plus the assignment to various operators.
What do you dislike about the product?
WOuld like more colors in order to categorize the requests
What problems is the product solving and how is that benefiting you?
We are more than one person handling the same email accounts.
Professional tool with ambitions to grow
What do you like best about the product?
Customer service,
Possibility of adding customer specific apps,
Possibility of adding customer specific apps,
What do you dislike about the product?
It seems the functionalities have risen the last two years, I feel that there is still more to come.
What problems is the product solving and how is that benefiting you?
We are still in integrating. Main goal having one system for service where a structure way of working is embedded and transparancy is gained for customers (we are a B2B company)
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