Freshdesk Omni
Freshworks Inc.External reviews
3,541 reviews
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usable
What do you like best about the product?
I'd like to say that , and give feedback, customer specific groups
What do you dislike about the product?
time roports not in excel format, just CSV
What problems is the product solving and how is that benefiting you?
IT issues
Easy and user friendly portal
What do you like best about the product?
Freshdesk has a very user friendly and easy to use portal and also it has Excellent technical support
What do you dislike about the product?
Nothing is perfect and every company needs more and more improvements
What problems is the product solving and how is that benefiting you?
IT Support related tickets
Recommendations to others considering the product:
Freshdesk is very easy and user friendly portal for tickets and their technical support is excellent
easy to use and cheap
What do you like best about the product?
The platform is quite easy to use even for inexperienced users.
The free version covers the main requirements, so you do not have to pay anything for a simple CS.
So far we are completely satisfied with the solution.
The free version covers the main requirements, so you do not have to pay anything for a simple CS.
So far we are completely satisfied with the solution.
What do you dislike about the product?
I can not think of anything negative at the moment
What problems is the product solving and how is that benefiting you?
Optimizing the efficiency of customer service department
Easy to use & great support
What do you like best about the product?
Clean and very easy to customize as per your need. The support is top notch, very fast and very helpful.
What do you dislike about the product?
I dislike that you have such long process of review.
What problems is the product solving and how is that benefiting you?
I am solving the issue of our users who are using our products.
Happy with freshdesk
What do you like best about the product?
simplicity of see and reply to tickets. All ticket in one place. Easy search
What do you dislike about the product?
some time system have a delay and need to wait
What problems is the product solving and how is that benefiting you?
all tickets of customers in one place.. each search
Prompt and True customer service
What do you like best about the product?
Immediate replies
Good knowledge
Truthfulness of lacking features
Good knowledge
Truthfulness of lacking features
What do you dislike about the product?
Just one I could say, the app I was looking for isn't available in the new version.
I have to access it through the old version.
I have to access it through the old version.
What problems is the product solving and how is that benefiting you?
I am looking for a customer support software which can integrate with my CRM. I found it to be a good alternative.
Great for managing your company's online support needs
What do you like best about the product?
Great customizable support platform to host on a subdomain.
What do you dislike about the product?
Can get costly depending on how many support employees you employ.
What problems is the product solving and how is that benefiting you?
Great way to manage inbound support requests and distribute to the correct staff internally.
Good service
What do you like best about the product?
Prompt response and problem solving. Very good customer service. Pleasant and helpful representatives.
What do you dislike about the product?
new to this service so nothing to be disliked thus far.
What problems is the product solving and how is that benefiting you?
Customer Support
Excellent product, excellent support.
What do you like best about the product?
Freshdesk provides with an excellent means of handling our service requests. We are a team of approx 20 professionals and this ticket system is most efficient in routing demands and allowing us to track and collaborate as a team.
What do you dislike about the product?
I don't dislike anything. Maybe enhanced printing of ticket lists would be nice. I know this makes no sense since the ticket system is such a fluid thing but I get this request a lot...
What problems is the product solving and how is that benefiting you?
Communications, communications, Is that not always the problem. We have reduced the "I thought you were..." problems greatly. Also a great reduction in the amount of emails and the confusion that follows.
Freshdesk review
What do you like best about the product?
Freshdesk is very easy to use, intuitive, and efficient
What do you dislike about the product?
I think a few more customization options could be helpful.
What problems is the product solving and how is that benefiting you?
It's an easy to use and easy to implement help desk solution
Recommendations to others considering the product:
don't overlook this product
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