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An all round excellent support and ticketing package
What do you like best about the product?
Has tremendous flexibility and lots of features but it's still quite simple to learn the basics quickly and get up and running. Support is awesome
What do you dislike about the product?
Updating tickets happens on the server and not locally so there's a lag between making changes and seeing those reflected locally
What problems is the product solving and how is that benefiting you?
I operate a small e-commerce business that is growing fast. We frequently get enquiries about the status of orders that I used to handle via email. Freshdesk has put everything in one place and makes managing customers much easier
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Best value for money in quality and service
What do you like best about the product?
I really appreciate all the possibilities that Freshdesk offers to customize my environment. If i have a problem i can check it quickly with their helpdesk and find a solution. I see a lot of commitment behind this product and i really love it, i feel that this is a good growing reality.
What do you dislike about the product?
Some functionalities are yet incomplete, but i'm sure they are working on them.
What problems is the product solving and how is that benefiting you?
The company where i work used to have a very basic helpdesk poorly manageable. With Freshdesk we have a powerful tool to help manage our customers requests, and we have increased a lot the readiness of our helpdesk.
Solid Platform
What do you like best about the product?
Fast Customer support. Whenever there is an issue, you get through to a helpful member of staff in minutes
What do you dislike about the product?
The interface is a little bland and off-putting at first
What problems is the product solving and how is that benefiting you?
Customer support via email and online chat
Recommendations to others considering the product:
Go for it
Job system
What do you like best about the product?
I love that I can go through the system with ease
What do you dislike about the product?
I wish there was canned responses for the chat on freshdesk
What problems is the product solving and how is that benefiting you?
we solve all our tickets through freshdesk
Customer Help
What do you like best about the product?
I liked how friendly the team were and were up for helping me, even though I had no idea what I was doing!
What do you dislike about the product?
Nothing at all, there was nothing to not like
What problems is the product solving and how is that benefiting you?
It allows me to keep everything in one place and ensure i am providing the best customer service.
Great helpdesk system with amazing support
What do you like best about the product?
The feature set meets our needs very well, even the free version is already way better than many competitors paid version.
What do you dislike about the product?
The old interface you currently get when logging in is very outdated. Luckily there is a new version called "Mint" which seems to be in a beta phase right now and activation can be requested from Freshdesks support team.
Unfortunately, the dashboard still doesn't automatically reload even with the new interface, therefore a browser refresh is necessary from time to time to see new incoming tickets.
Unfortunately, the dashboard still doesn't automatically reload even with the new interface, therefore a browser refresh is necessary from time to time to see new incoming tickets.
What problems is the product solving and how is that benefiting you?
Quicker response times for support requests, better traceability of customer issues.
Great product and excellent support
What do you like best about the product?
Freshdesk is simple to use, the experience is smooth, there are no errors I came across in my usage of 3 years which is huge deal. Due to the easy interface, it is easy to train people and the training cost goes down.
What do you dislike about the product?
The reports are good but can be improved to a lot extent.
What problems is the product solving and how is that benefiting you?
We use Freshdesk to support our global clients. Our teams are distributed globally and with help of Freshdesk we are able to work as a single team and deliver the results.
Recommendations to others considering the product:
This is an excellent software and very useful and it covers 99% of the support scenarios. However, if you are an enterprise and expect your vendors to deliver features or customizations based on your requirement, discuss that with your Freshdesk sales contact first.
Freshdesk review
What do you like best about the product?
It has good Mail customisations.. Easy of setting up the mails to users
What do you dislike about the product?
Versions other than Sprout are expensive. Better if you can reduce the cost
What problems is the product solving and how is that benefiting you?
Ensuring all e-mails are attended
Awesome!
What do you like best about the product?
Helpful support. User friendly Interface
What do you dislike about the product?
Nothing in my mind. I like everything about freshdesk. It is a very easy ticketing tool.
What problems is the product solving and how is that benefiting you?
IT support tickets for my company's software. It is easy way to communicate.
Recommendations to others considering the product:
5 star service
EXTEREMLY HELPFUL
What do you like best about the product?
can connect with customers anywhere anytime.I can receive call from anywhere and if not available I transfer them to my co-workers .helps me access details of customer easily
What do you dislike about the product?
there are no such dislikes the application could add new features but It is still good
What problems is the product solving and how is that benefiting you?
As it has got easy interface and is portable so it is used by our every employee. With the help of this we have increased the level of customer satisfaction.It reduces the responding time.The live chat feature makes understanding the problem more easy.
Recommendations to others considering the product:
You can add more connectivity with customer like video chat in some cases etc
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