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Great support
What do you like best about the product?
always helpful and knowledgeable when assiting with queries
What do you dislike about the product?
i dont dislike anything but i would like to see more in depth reporting
What problems is the product solving and how is that benefiting you?
ticket reporting
Recommendations to others considering the product:
make sure your apps has the ability to integrate with freshdesk
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Simple Helpdesk for a Small Business
What do you like best about the product?
So far the follow up support has been excellent. Responses via email were quick and when they were unable to resolve my problem, they initiated a screen share session.
What do you dislike about the product?
There is limited customization compared to other help-desk tools that I have previously used. Depending on the size of your company and complexity of your incidents, will determine whether this product is suitable for you.
What problems is the product solving and how is that benefiting you?
Automating our help desk solution and reducing the number of emails in and out of the company.
Quick Resolution of the complain
What do you like best about the product?
I would like to thank freshdesk support and special thanks to Swami who helped in resolving the complaining with a very short span.
What do you dislike about the product?
Not much to dislike. Infact there are sometimes there used to be small issue in freshdesk, but used to get resolved soon after raising a request.
What problems is the product solving and how is that benefiting you?
Answering to customer's query we are solving problems of customer's. The benefit is the categorization part for which we are able to generate the report.
Recommendations to others considering the product:
Yes i would recommend others to kindly use freshdesk which is very much helpful.
So far, so good
What do you like best about the product?
We've recently started trying Freshdesk to handle requests from our customers and so far the initial setup is very easy and is working fine.
Support has also been very efficient in a couple of questions we had.
Support has also been very efficient in a couple of questions we had.
What do you dislike about the product?
Nothing, so far. It seems to cover all the features we expected.
What problems is the product solving and how is that benefiting you?
Handling requests from our customers.
Freshdesk is a great system
What do you like best about the product?
It very intuitive and easy to use for all of our staff members.
What do you dislike about the product?
There is not much that I dislike about Freshdesk.
What problems is the product solving and how is that benefiting you?
It is helping us to be more efficient and productive in tracking support tickets. It helps staff stay organized and reply to clients effectively.
Features are useful
What do you like best about the product?
Hi,
Have been managing FD as an admin from last few months and have been able to implement few great solutions with the help of features and help of support team.
Have been managing FD as an admin from last few months and have been able to implement few great solutions with the help of features and help of support team.
What do you dislike about the product?
Few technical suggestions: like adding of tags and having it as a mandatory field.
Loading time is high sometimes
Loading time is high sometimes
What problems is the product solving and how is that benefiting you?
It helps in internal coordination in a cross functional environment
The easy and simple way of use.
What do you like best about the product?
I like that I can easily use a powerful in terms of being able to customize it for your business special workflows. I like that I can to realize our own templates. Always gives you all the base functionality necessary for a help desk. Great to work with it and I like it very much.
What do you dislike about the product?
I'm glad that till now I don't have any big issue with this software. Yes, I can't say that all the way was smoothy step of using that solution. Some time platform was slow and it really makes me upset. Thanks that I solved that problem. Support service they know what they do.
What problems is the product solving and how is that benefiting you?
We are more concentrate on important things which we need to do. Also, we have the ability to manage all our working stages. The great solution which helps us to be more close to our clients. In our company is everything in right place.
Recommendations to others considering the product:
An amazing software. Will always work on everything that you need. The platform works with fast speed. Don't worry all your documents will be secured. Always powerful customer service. I like all sides of it. I recommend it to you.
Exceeding Expectations
What do you like best about the product?
FreshDesk support and sales team have been fantastic to work with - fast, friendly, and always willing to assist and help where needed.. The Freshdesk system works, and works really well for our team. Little to no customization was necessary to get going, and our support team is embracing it.
What do you dislike about the product?
Reporting could use some improvement to allow for more scheduled customer reports to shareholders. SSO/SAML signin is there, but it's for the entire installation, which includes customer accounts - we would rather have SSO for agents only, and customers use the internal FreshDesk authentication system.
What problems is the product solving and how is that benefiting you?
Migrating from SalesForce to FreshDesk for a dedicated, purpose-built platform for support call centers. FreshDesk has offered us a fast, easy to use solution with integrated phone to allow our support team to quickly resolve customer issues and to ensure nothing falls through the cracks. Any question or concern we have had utilizing the system has been quickly resolved or explained by the support team - all expectations have been exceeded by FreshDesk team.
Recommendations to others considering the product:
Make sure you trial and verify the features fit your needs - their support and sales team is top notch and are not afraid to jump on a remote session to verify what you are seeing and needing to perform.
Freshdesk Review
What do you like best about the product?
Scenario option is very good, it helps to quickly execute the repetitive work like assigning
What do you dislike about the product?
Ticket Refreshing is sometime slow, and it takes some time to be updated
What problems is the product solving and how is that benefiting you?
Monitoring live chat and Email, It helps to track each and every customer's chat and mail record, which helps to do RCA for any problem.
Useful
What do you like best about the product?
Ticket management is very easy to use for helpdesk users
What do you dislike about the product?
Manage only helpdesk without contract management
What problems is the product solving and how is that benefiting you?
ticket management
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