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Wished it integrated better with Salesforce.
What do you like best about the product?
Straight forward in its design, sufficient info for tickets.
What do you dislike about the product?
We use it in conjunction with Salesforce and it isn't as compatible as we would like.
What problems is the product solving and how is that benefiting you?
We use it for tickets to keep track of issues that need to be addressed.
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Very useful product that is easy to use.
What do you like best about the product?
It is easy to use both as an agent and as an admin. Excellent way to classify and track contacts.
What do you dislike about the product?
I would like a better "tickler" system - the ability to set up recurring tasks.
What problems is the product solving and how is that benefiting you?
Ability to keep track of contacts and create meaningful reports.
Excellent product with great customer support
What do you like best about the product?
There isn't enough great things to say about Freshdesk. It works very well. We have little to no trouble setting everything up and keeping it going. When we did need some support we got it within minutes. It is a well thought out help desk solution for small and large companies. We don't even utilize it to its full potential.
What do you dislike about the product?
Honestly, there really isn't anything to dislike. If i had one thing which would be nit picking. A more robust self refreshing system would be great. I feel like sometimes I don't receive notifications when new tickets come in. Prompting me click the refresh button.
What problems is the product solving and how is that benefiting you?
We use helpdesk as a multi departmental help desk. One huge benefit is the ability to let staff send in tickets like a normal email. They don't have to learn another system or remember another login. Its wonderful.
Recommendations to others considering the product:
NA
Great experiance
What do you like best about the product?
Its user friendly and easy to understand. Lots of features makes the ticketing system easy.
What do you dislike about the product?
Though its an easy appliaction but still not very straight forward.
What problems is the product solving and how is that benefiting you?
We are using freshdesk for managing our support requests.
I had a technical issue
What do you like best about the product?
the speed and helpfulness of the response
What do you dislike about the product?
nothing at all to dislike. clear and easy to use
What problems is the product solving and how is that benefiting you?
improves customer service and feedback
Freshdesk support
What do you like best about the product?
Freshdesk support team is the best. For each and every queries we have raised they have provided their solution. Sometimes , they even consider our request and ensure that solution is provided.
What do you dislike about the product?
I feel , freshdesk new version, Mint experience could be improved in a better way.
What problems is the product solving and how is that benefiting you?
We are using freshdesk to support technical issues for our company employee's.
It has helped people to find solution for the issues they face immediately.
It has helped people to find solution for the issues they face immediately.
Love Freshdesk!
What do you like best about the product?
I like the immediate feedback I get while using Freshdesk. I submit a "ticket" and I get an email response with the status of my ticket.
What do you dislike about the product?
I do not have any dislikes at this time.
What problems is the product solving and how is that benefiting you?
The company I work for is on the opposite side of the world. It is easy to submit a ticket of any issues I have (IT, personal, payment etc...) I get a response within a few hours (due to time difference)
Recommendations to others considering the product:
Give it a chance. It really is easy to use. If you think your "Ticket" would get lost or forgotten...It won't be. I think this make the response quicker then email.
help full desk
What do you like best about the product?
it is a free, no frills ticketing system
there's not a lot of banner ads like some free ticketing systems have
it feels really light weight and smooth to operate
there's not a lot of banner ads like some free ticketing systems have
it feels really light weight and smooth to operate
What do you dislike about the product?
it's almost too simplistic, it feels like it's lacking in features compared to other products I've used such as autotask and spiceworks.
It doesn't have an inventory system
It doesn't have an inventory system
What problems is the product solving and how is that benefiting you?
keeping track of work performed and what needs to be completed
Recommendations to others considering the product:
you get what you pay for, but this is worth the cost of operation
I use freshdesk with VIPKID as a way to send in a ticket to the company
What do you like best about the product?
Sending a ticket is very easy with Freshdesk. It guides you through drop-down boxes and allows you to place your question in the correct category.
What do you dislike about the product?
Freshdesk use to be the place for all inquiries, but now Hutong is used for information purposes and challenges. We have to have both Freshdesk and Hutong. It would be nice if they were combined.
What problems is the product solving and how is that benefiting you?
Anytime I need to write a ticket and get something clarified I use Freshdesk. The benefits this brings is to clarify any questions or concerns I had.
Recommendations to others considering the product:
Just follow the directions it will guide you to what you need.
Good for keeping track of IT requests
What do you like best about the product?
Easy to see work that you need to complete.
What do you dislike about the product?
Sometimes replicated tickets. Assigned same value to all tickets, so a person who received tickets for support that required less time received the same "points" as someone who has tickets that are more involved and take more time to resolve. In the case of an incompetent manager, the first person is seen as being a better employee than the person with the more difficult job.
What problems is the product solving and how is that benefiting you?
Keeping track of incoming IT requests.
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