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Excellent support, excellent product
What do you like best about the product?
The customer support os top notch and response time is excellent
What do you dislike about the product?
The webchat system is lacking some options such as blocking out of country webchats
What problems is the product solving and how is that benefiting you?
Freshdesk allows my team to work remotely and handle tickets. Live calls and webchat as well.
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Freshworks,fresh desk has been instrumental in great use for telleconsultation .
What do you like best about the product?
It was all started at the time of pandemic , i used work on different domains on fresh works, fresh desk has been great support for agents to map tickets, ensuring tickets resolution, assigning tasks, creating credentials, and the best part we use to create a ticket it shows pending,due and all this made easy to understand, assign mapping the tickets, writting notes on the ticket, routing the ticket, it was great use for medical field that I worked in.
What do you dislike about the product?
There is no such it was smooth simple easy accessible, great use for tells consulting. Sometimes there would be glitch in call not connecting,call generation link was the main glitch.
What problems is the product solving and how is that benefiting you?
It was all started at the time of pandemic , i used work on different domains on fresh works, fresh desk has been great support for agents to map tickets, ensuring tickets resolution, assigning tasks, creating credentials, and the best part we use to create a ticket it shows pending,due and all this made easy to understand
The best software tool for managing your emails
What do you like best about the product?
Very user-friendly and does not require in-depth training just to get the hang of it. I can easily manage our company emails with the help of this amazing tool.
What do you dislike about the product?
You would have to pay extra if you need other users to use the system within your business, but that's understandable. Right now, that's the only thing I don't like about this tool.
What problems is the product solving and how is that benefiting you?
We can easily manage our emails by just using this tool. Multiple users can use it at the same time which makes it more amazing since we need to make sure that all our company emails are answered on time.
Freshdesk is the BEST
What do you like best about the product?
Been using it for years and so happy we changed from Jira to Freshdesk! Jira crashed on us several times and was clunky and hard to use because we outgrew it so fast with so many tickets. So we switched to Freshdesk and haven't had a single problem in years. The price can't be beat and it is so worth it in ease of use compared to Jira. Very easy to setup, we had to setup from scratch and had lost our entire knowledge base and rebuilt it in Jira. We use the ticket system, chat, email and knowledgebase.
What do you dislike about the product?
I can't think of anything that I don't like about Freshdesk. It has exceeded our expectations as a helpdesk tool and I will be looking at their other products too.
What problems is the product solving and how is that benefiting you?
After the first time the helpdesk got spammed they quickly added a mark as spam feature and never had the problem again.
Great software! Prompt support!
What do you like best about the product?
It solves most of our channel integration issues. We integrate at the moment: email, telephone, chat from website and whatsapp. We even managed to integrate a local telephone provider for lower phone rates.
What do you dislike about the product?
Although it is an omnichannel tool you get all the features with a better organization of the functions on the separate tools for each channel (e.g. Freshcaller).
What problems is the product solving and how is that benefiting you?
It solves most of our channel integration issues. We integrate at the moment: email, telephone, chat from website and whatsapp. We even managed to integrate a local telephone provider for lower phone rates.
Very easy to navigate
What do you like best about the product?
The Ease to navigate and get notifications. The fact I can schedule myself out of the office is a great feature. The call option is also nice but can be improved.
Overall, Freshdesk is good at what it is for in all plans
Overall, Freshdesk is good at what it is for in all plans
What do you dislike about the product?
I am not completely awed by the call feature as one needs to manually resolve the created ticket. I feel the ticket should be resolved automatically once the comment is updated and submitted.
What problems is the product solving and how is that benefiting you?
Prioritizing our task has been a good problem solver to customer service. It helps us give particular attention to tickets that needs to be resolved on time, mail notifications are always provided and that has been helpful.
Ótima ferramenta de atendimento!
What do you like best about the product?
Freshdesk nos ajudou a organizar os atendimentos de clientes de forma que pudessemos manter controle sobre os processos a serem realizados, também permitiu aos nossos clientes ter controle sobre suas solicitações.
What do you dislike about the product?
A única coisa que temos problemas é a maneira como as threads e trocas de emails ficam estruturadas, não existe uma continuidade então as conversas ficam confusas.
What problems is the product solving and how is that benefiting you?
Freshdesk resolve nossa organização e ajuda a priorizar as tarefas a serem executadas para cada cliente, como temos uma alta demanda, conseguimos organizar os atendimentos por clientes e ter uma visão clara dos processos a serem realizados.
The most Favourable platform.
What do you like best about the product?
We at Purplle use this platform to resolve our customer's problems through Email and chat, we never face any sort of downtime frequently, and it helps in track the number of complaints and also notify us for the same.
What do you dislike about the product?
It is the time where many of the companies are using AI and I would say that this option should be inbuilt
What problems is the product solving and how is that benefiting you?
We have a well-known application Purplle which is India's number 1 beauty destination. Freshdesk helps us to help our customers who reach out to us Via Live chat or mail. it also helps us to save the call conversation that we initiate through Ameyo.
Excelent tool, easy to use and very user friendly.
What do you like best about the product?
- Search tools
- Configurable filters
- Easy to attach images
- Configurable filters
- Easy to attach images
What do you dislike about the product?
The unroll tool (when the user's answers are put bellow other older answers) is quite confusing. I always choose to delete previous answers.
What problems is the product solving and how is that benefiting you?
User support
Freshdesk is simple to use!
What do you like best about the product?
The most useful thing about Freshdesk is that you can easily assign emails to colleagues and transfer ones you are unsure about to others who can assist! It really easy to use.
What do you dislike about the product?
The least helpful thing about Freshdesk is that there are too many options. They have unresolved, overdue, due today, open and on hold. They do not apply to every company here; we only use resolved and unresolved.
What problems is the product solving and how is that benefiting you?
So what Freshdesk really help with is automated responses (canned responses). These provide quick solutions to a lot of asked questions which are generally most common questions asked.
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