Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Review of freshdesk portal
What do you like best about the product?
They have interactive UI, filters on different keys, creation of knowledge base and extraction of ticket data through CSV is awesome
What do you dislike about the product?
Ticket resolution time is little bit higher, api rate limit need to be increased for premium customer
What problems is the product solving and how is that benefiting you?
we are using it for all our support tickets and there tracking, great UI, filters , multiple stages configuration for tickets, easy to integrate, have api support are great solutions
Freshdesk is super awesome ticketing, collaboration and automation system
What do you like best about the product?
It helps me manage customer support and provides tools for ticketing, automation, collaboration, and reporting. It enables teams to streamline customer interactions across multiple channels, such as email, phone, chat, and social media, through a unified interface.
What do you dislike about the product?
EVen though freshdesk offers complex customization and flexible workflows, more complex integrations might be limited without access to its API or advanced features, which often require higher-tier plans.
Setting up and configuring all features to work optimally, especially automation and workflows, can take time and may require some technical expertise
Setting up and configuring all features to work optimally, especially automation and workflows, can take time and may require some technical expertise
What problems is the product solving and how is that benefiting you?
I use Freshdesk as a versatile platform for managing various aspects of our operations, including ticketing, customer support, and internal issue tracking. Its comprehensive features allow us to efficiently handle customer inquiries from multiple channels, ensuring timely responses and resolutions. Internally, Freshdesk serves as a streamlined system for tracking issues, collaborating across teams, and automating workflows to improve overall productivity. The centralized ticketing system helps us stay organized and maintain high-quality support, both for external customers and internal stakeholders.
Excellent service
What do you like best about the product?
Ease of use, fast and centralised data view.
What do you dislike about the product?
Support is not very helpful most of the times
What problems is the product solving and how is that benefiting you?
Having one platform for all the customer communication.
Regarding effortless service provided by Freshdesk
What do you like best about the product?
I would like to mention multiple things that i like about Freshdesk. This platform provides omnichannel support through which we can deliver a fast and consistent customer service across e-mail and social media platforms. By using Advanced Automation Rules the repetitive tasks are cut down and customer queries are handled quickly without the need of manual work. Their Customer Support is avalilable everytime and is good in service.
What do you dislike about the product?
While most of the time this platform integrates in my apps, but sometimes integrating it with certain third party apps such as CRM Tools or with Marketing apps becomes difficult
What problems is the product solving and how is that benefiting you?
So the manual or repetives tasks used to be very tedious and time consuming. So by using Freshdesk it helped me to solve my problem by handling the manual or repetitive tasks automatically by using advanced automation rules.
It was easy to use and easy to navigate
What do you like best about the product?
Easy to navigate and there's separate part about analytics
What do you dislike about the product?
Nothing really. So far, I don't really have any bad experience.
What problems is the product solving and how is that benefiting you?
I use it to communicate with our clients to request for additional documents. Also to check team's ticket handling performance
fresh desk rev iew
What do you like best about the product?
it is simple to use and helpful. we love it has a company
What do you dislike about the product?
it's been hard for us to change our chat bot, but we are working on that
What problems is the product solving and how is that benefiting you?
its making it easy for us to keep in contact with our customers
Easy to use
What do you like best about the product?
The bot options, the agility, the notification sounds
What do you dislike about the product?
there are times when the fresh loses connection and drops
What problems is the product solving and how is that benefiting you?
In the speed
Fresh top
What do you like best about the product?
the practicality of using and the ease of implementation
What do you dislike about the product?
I haven't analyzed anything that I particularly didn't like.
What problems is the product solving and how is that benefiting you?
Entry in a single number for multiple collaborators
The most used across the customer service industry
What do you like best about the product?
The reliability. I have hardly seen any downtime in Freshdesk.
What do you dislike about the product?
Some features are not very easy to use or easy to interpret
What problems is the product solving and how is that benefiting you?
Platform for seamless interaction with customers via chat and email. Easy integration of calling software like Ameyo, Ozonetel.
My experience at using the service is so god
What do you like best about the product?
More default commands to bot create a label ou register a label tickt
What do you dislike about the product?
Limited implementations about freshchat to create the same ticket to follow
What problems is the product solving and how is that benefiting you?
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