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great to use to maintain the sales pipeline
What do you like best about the product?
the CRM tool which helps to manage sales and build the pipeline to make the sales funnel
What do you dislike about the product?
There is nothing I hate about Freshworks, I might expect that it should be a little simple to use
What problems is the product solving and how is that benefiting you?
to maintain my clientsdatabase
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STYLI Review
What do you like best about the product?
Immediate support from their supprot team
Automaitons & analytics
They make our life easier by allowing us to do lot's of work arounds to fulfill our requirements
Automaitons & analytics
They make our life easier by allowing us to do lot's of work arounds to fulfill our requirements
What do you dislike about the product?
No thing I love the whole product overall, I would've been more happy if freshcaller enabled in KSA & UAE without any limitations, apart from that the entire product is perfect (freshdesk & freshchat).
What problems is the product solving and how is that benefiting you?
Freshdesk for us is an escalation management system and helping us to monitor agents performance through dashboards
it also supports in replying to emails and Facebook interactions as well as Twitter interactions
it also supports in replying to emails and Facebook interactions as well as Twitter interactions
Freshdesk
What do you like best about the product?
Automatic ticket creation, can easily sort out tickets through tagging and auto flagging
What do you dislike about the product?
There is none I do not like about Freshdesk
What problems is the product solving and how is that benefiting you?
We use freshdesk as a platform to manage our social media pages and make sure customers are assisted in their concern
Freshdesk for ticket managing
What do you like best about the product?
Freshdesk is an excellent tool for assigning work-related queries. In simple terms it's a toll for ticket management
What do you dislike about the product?
One disklike about Freshdesk is only the user assigned will be known about the issue.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us to connect with issues and respond very quiclkly.
FRESHDESK NAVIGATION
What do you like best about the product?
Very helpful to track all records/information of customers to be able to provide quick resolutions to the customers. Furthermore, it helps us to generate with all the details needed.
What do you dislike about the product?
Nothing bad feedback about freshdesk since it is convenient for all users/agent.
What problems is the product solving and how is that benefiting you?
for all customer inquiries/complaints, it's easy for me to provide actual resolutions.
User friendly
What do you like best about the product?
Integrations in Freshdesk and robust functionality with ready-to-use integrations are the keys to maximising customer experience
What do you dislike about the product?
Report generation and logics are bit complecated
What problems is the product solving and how is that benefiting you?
Internal quality and on-time resolution; moreover we can monitor agents' productivity
freshdesk is useful app or system
What do you like best about the product?
the way fresh desk can cope up with millions customer details and other details needed thats why fresdesk is the best and useful and recommendable to other people
What do you dislike about the product?
there's so much to click and there's so much to clicking the need to do and before we finish the task or email that can be done
What problems is the product solving and how is that benefiting you?
it is useful to me and my other co workers
EASY
What do you like best about the product?
EASY TO USE, THE PLATFORM IS USER FRIENDLY
What do you dislike about the product?
SOMETIMES ENCOUNTER ERROR WHEN SEARCHING FOR SPECIFIC ITEM
What problems is the product solving and how is that benefiting you?
THIS PLATFORM IS USED AS LIBRARY OR STORAGE OF IMPORTANT DOCU,ENTS THAT WE SHARE WITH OUR BUSINESS PARTNERS
Freshdesk Navigation
What do you like best about the product?
very convenient system for all users/agents for all customer concern/inquiries. furthermore, very helpful with all transactions record in freshdesk once you search through Customer names/Ticket number.
What do you dislike about the product?
No negative comments/feedback about freshdesk as a user
What problems is the product solving and how is that benefiting you?
I can track all records/information about the customer once I give resolutions to the customer. Also, it can provide details I need in all of my tasks/report. Since it has analytic data.
Freshdesk keeping me and our customers Fresh!
What do you like best about the product?
FD is very easy to use, intuitive, smart. Makes it easy for my team to delight our customers!
What do you dislike about the product?
apps that can be integrated in FD is growing but there were some that we want to have soon!
What problems is the product solving and how is that benefiting you?
single platform for all customer inflow, made our team more efficient. increase in productivity, higher CSAT scores
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