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Great for employees to open tickets
What do you like best about the product?
App makes it easy to track maintenance tickets for our employees
What do you dislike about the product?
Features for 2FA seem a bit overdone, apparently these cannot be turned off
What problems is the product solving and how is that benefiting you?
Making it easy for employees to enter maintenance tickets for repairs on machinery
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Okay tool for CS and CRM
What do you like best about the product?
Freshdesk allows seamless integration with their other products like Freshchat (for live chat) and OmniChannel (for voice, sms, etc.) Freshdesk also offers canned responses which makes it easier for users to compose messages that are repetitive
What do you dislike about the product?
The platform itself is not that user-friendly and lacks detailed reports. A higher plan is required to avail of more detailed reports and trend analysis.
What problems is the product solving and how is that benefiting you?
Freshdesk allowed me to fulfill my tasks as a Customer Success Manager by connecting to our users and implementing targeted campaigns based on the browsing behavior of our visitors.
Freshdesk helps you to organize your work at Customer service
What do you like best about the product?
What I like about Freshdesk is that you can easily delegate tasks and prioritize them. Also, it is easy to work on Freshdesk with many groups cause you can use group filters. Additionally interface is straightforward and intuitive, you can easily make tickets and follow email threads. It helps with organizing work at customer support. Freshdesk works well for small businesses, and you can use the free version.
What do you dislike about the product?
Pricing for bigger companies is quite expensive. It is better to work on a desktop app than on a mobile app - the UI of the mobile app should be improved.
What problems is the product solving and how is that benefiting you?
You can be sure you won't miss any task, and everything will be taken care of with suitable priority which is very important in customer service.
LE LOGICIEL DE SUPPORT CLIENT LE MIEUX NOTE'
What do you like best about the product?
Freshdesk est moyen efficace de gestion d'emploi avec des puissants outils. Je l'aime puisque il est un logiciel de service client base' sur le cloud qui permet aux entreprises de toutes tailles de fournir un support client et un service de haute qualite'.
What do you dislike about the product?
En le voyant, je trouve du mal, il est simple et facile à utiliser. Il aide à gagner le temps dans la gestion du service client et du support des client dans une societe' ou dans une entreprise.
What problems is the product solving and how is that benefiting you?
Il permet d'automatiser les flux de travail, de fournir un libre service, de gerer les SLA et de mesurer les metriques en vue d'aider à rester au courant de ce ui concerne le support client.
A Great Customer Service Tool
What do you like best about the product?
It got most of the features that you might expect from a customer service system.
What do you dislike about the product?
Ticket assignment could be a bit more clear with visual/sound cues.
What problems is the product solving and how is that benefiting you?
An easy gateway to interact with customers. It should be effortless to talk to customers
Freshdesk helpdesk review
What do you like best about the product?
The interface is intuitive and customizable, and the canned responses save a great deal of time for my team and me. The interface allows us to see all open tickets and of all closed tickets, and there is a search function that has never failed me
What do you dislike about the product?
The only downside I can think of is that we had to create our own "view" to see the ticket how we wanted, but it was so easy to set up it's hardly a downside.
What problems is the product solving and how is that benefiting you?
This product helps us track tickets for our helpdesk to keep productivity in our organization. Freshdesk is the system we use to track all our Break/fix tickets for the IT department.
freshchat is best which am using it
What do you like best about the product?
Freshchat which I'm using it the best one it will resolve all the tickets for partners really happy I'm using this
What do you dislike about the product?
Some time it will make lots of issues which we can't user at that time
What problems is the product solving and how is that benefiting you?
We work for dunzo partner support it will help us for resolve the problem and calls
Best customer support software
What do you like best about the product?
freshdesk most loving future omnichannel support and agent workspace and UI design
What do you dislike about the product?
need more improvements on custom application development and developer docs
What problems is the product solving and how is that benefiting you?
freshdesk admin and chatbot integrations
Great help desk tool
What do you like best about the product?
Its UI and ease of using this product is great
What do you dislike about the product?
Sometimes tool is very slow and takes time to get updated
What problems is the product solving and how is that benefiting you?
Mainly helps in tracking tickets and prioritizing the task
Review of Freshdesk Ameyo Integration
What do you like best about the product?
The KYC pop up that opens up customer details available on Freshdesk. Freshdesk reports, easy API's for integration
What do you dislike about the product?
Freshdesk inability to have tailor made ticket types, ticket summaries cannot be preset lesser ticket priorities.
What problems is the product solving and how is that benefiting you?
Having customer journey details all in one page. Having all communication channels integrated into Freshdeks makes support work easier
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