Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Best support desk platform you will use
What do you like best about the product?
When you start with your business, you try to save the most money , freshdesk has helped me with that, you get it for free in start and it does come with all the essentials you will need.
What do you dislike about the product?
Features can be put as add on rather than making ya upgrade to a whole pricing plan.
What problems is the product solving and how is that benefiting you?
For us , it’s solving the main thing of customer support which is what we need.
Recommendations to others considering the product:
Freshdesk is simple to use and very good if used properly.
- Leave a Comment |
- Mark review as helpful
Very restricted refund policy.
What do you like best about the product?
great UI interface and ease of use. feat
What do you dislike about the product?
terrilble refund policy when switching away. Low integration with woocommerce/wordpress. Expensive for adding more seats.
What problems is the product solving and how is that benefiting you?
providing a professioal outlook when dealing with customers and having the canned responses is useful.
Recommendations to others considering the product:
Great start if you want affordable service-desk SAAS for your business. Cost can easily add up by adding more seats. But works well for any start-up. better than many other options in the market as a SAAS. Watch out fortheir refund policy and get the monthly plan better. they offer no pro-rated refunds sadly.
Mediocre
What do you like best about the product?
Self-explanatory, no training is needed. That is about it.
What do you dislike about the product?
I disklike that you are unable to create folders/macros
What problems is the product solving and how is that benefiting you?
Freshdesk was unorganized and difficult to use/benefit from.
Freshdesk Evaluation Review
What do you like best about the product?
Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Furthermore, it is a cloud base software that is easy to use with smart automation features to ensure things are done smoothly and faster which enables more efficient business processes for a better customer engagement and experience.
What do you dislike about the product?
I think it's a bit expensive per agent/user if you want to upgrade your reporting module in Freshdesk. Good thing is that we can test Freshdesk wide range of features using their free trial plan firsthand before deciding whether the cost for the upgrade is necessary or not for the business.
What problems is the product solving and how is that benefiting you?
Freshdesk let our employees automate and monitor some of our process workflows. Furthermore, it is a better option than handling support via email. With Freshdesk, our customers can access their ticket status and ticket history and even gives their feedback and rating which provides a simplified way to top-rate customer support.
Recommendations to others considering the product:
Freshdesk can provide a top rate Service Level Agreement (SLA) with your customer that can tie what you promise to what you deliver. Also, Freshdesk automatically converts customer emails into support tickets which can be categorized in different sections. Tickets will be tagged accordingly so that agents can find the issue type quickly. Furthermore, both customer and agent will be automatically notified of any changes that happened on the ticket.
Outstanding product with unique capabilities
What do you like best about the product?
In our Org, we generally use it as a ticketer tool to get tickets from clients and post responses against it and the best things I found are you can track who is peaking to your conversation in the whole organisation in a live manner and also who is putting a note of reverting against the conversation. Also, you will get an email once you or someone updated the content which will keep you updated about all the matter.
What do you dislike about the product?
I would not say I disliked anything as what I disliked was the security and robustness.
So suppose if you have a code (Java, SQL) or any other programming language you would not be able to add to the note or in the reply as a fresh desk always scans and will not allow you to sent the communications if you have attached a code in the email.
So suppose if you have a code (Java, SQL) or any other programming language you would not be able to add to the note or in the reply as a fresh desk always scans and will not allow you to sent the communications if you have attached a code in the email.
What problems is the product solving and how is that benefiting you?
As I mentioned above we are using Freshdesk as an incident management tool we have circulated various IDs to our clients which they can use and raise incidents and based upon we take action.
The tools are really easy to use and the emailing functional dashboard and all other functions make it the best-suited product for our organisation this is my own experience and view based on the usage of the product.
The tools are really easy to use and the emailing functional dashboard and all other functions make it the best-suited product for our organisation this is my own experience and view based on the usage of the product.
Freshdesk Review
What do you like best about the product?
The simplified ticketing system is the best feature of this application.
What do you dislike about the product?
Nothing I disklike. It would be better if it could be integrated with RMM softwares.
What problems is the product solving and how is that benefiting you?
Ticketing, Customer Management and support. It's like all in one for customer service management. Yes, I am more productive. It has.
Recommendations to others considering the product:
Would recommend to everyone who is looking for an easy and convenient customer support software with multiple features.
Best Ticketing Platform for Customer Support
What do you like best about the product?
Customer support made easy. Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. We are getting good insights for our brand.
What do you dislike about the product?
extend more desktop features to the mobile app client. There are some restrictions where you need automation and sometimes there is just no way to achieve what you need. I would like to be able to change the subject in emails for ourselves. If we could have the option to do that, it would improve our speed and the overall cleanliness of the CRM.
What problems is the product solving and how is that benefiting you?
We are handling our customer projects for creating the e-commerce website and from that, we are able to track the internal team efforts. We are able to track the team performance as well.
Perfect solution to successfully run and manage a business
What do you like best about the product?
The UI is really great with all the tools exactly at the right places.
Customer support even for small businesses is really good, they usually solve tickets quickly.
Customer support even for small businesses is really good, they usually solve tickets quickly.
What do you dislike about the product?
Not every type of API is available here and they simply deny making one if we want them.
What problems is the product solving and how is that benefiting you?
Managing bookings using ticket management system.
Maintaining transparency with employees about their work.
Maintaining transparency with employees about their work.
Easy to use with loads of features keeping customer at the center
What do you like best about the product?
Multiple Teams can collaborate very easily and have view of the issues raised by customer.
As a CSM, I can track whats going on, guide teams with internal notes.
As a CSM, I can track whats going on, guide teams with internal notes.
What do you dislike about the product?
Tagging people is very tricky here. This can be improved a bit.
Additionally, setup of account according to various plans support should also be there.
Additionally, setup of account according to various plans support should also be there.
What problems is the product solving and how is that benefiting you?
Multi-team visibility is there for the tickets which helps with collaboration.
Relevant teams can increase priority as per the case raised.
Relevant teams can increase priority as per the case raised.
Recommendations to others considering the product:
Great tool to address your customer issues and even better for internal teams to collaborate and help solve those issues.
Good customer support application
What do you like best about the product?
I like it because, I can track or view any pending tickets to be address by me to our customer. Also chatbot reduces the frequently asked workload.as well our customers loved this platform
What do you dislike about the product?
Price of this platform is little high, comparing the level of options available with this platform. support performace report is generating out of it is not upto the mark.
What problems is the product solving and how is that benefiting you?
Resolved problem of, receiving repetitive same concerns from customer, bot use to handle those queries on own. And ticket tracking is also added advantage for us.
showing 491 - 500