Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Its been an amazing ,friendly, less training to understand the software, great option
What do you like best about the product?
more straightforward concept of the process setup
What do you dislike about the product?
no proper notification on invoices or payments
What problems is the product solving and how is that benefiting you?
easier communication method with customers, benefits of data available
- Leave a Comment |
- Mark review as helpful
It's been a fantabulous journey so far & going on!
What do you like best about the product?
Building what the users would really need! Adding the features that the users would need is definitely a stand out. The hard work done to understand the user needs are also appreciated. Also, the capabilities provided in terms of various integrations, flexibility etc is great.
What do you dislike about the product?
Nothing significant. May be the price :D
What problems is the product solving and how is that benefiting you?
We have streamlined our e-mail communication channel while ensuring high CSAT & productivity.
Fantastic end-to-end support and just the tools you need
What do you like best about the product?
Out of the box implementation, great helpdesk tools, website chat functionality that feels native and not plugged in, and the ability to respond to tickets and support requests on the go wherever you are.
What do you dislike about the product?
Their one-on-one customer service is occasionally lacking. I've sent tickets to the team in the past and not had a response for months on end. This is often disappointing especially for a customer centric organisation.
What problems is the product solving and how is that benefiting you?
Being able to connect with our users wherever are, at whatever time, and via desktop and mobile. When starting a business often you're juggling a lot of different things including possibly working another job! An ability to help our customers on the go is vital. Not everyone has a CX support centre.
Recommendations to others considering the product:
Look our for their startup business packages. These are great value and give you all their state of the art support tools for an entire year for free.
User friendly Freshdesk
What do you like best about the product?
Easy to use & customize, great customer support, omni channel with all features
What do you dislike about the product?
No Macros when creating tickets, can improve on reporting
What problems is the product solving and how is that benefiting you?
Good ticketing system, works for multiple brands/products
Recommendations to others considering the product:
Easy to use & customize, great customer support
Best ticketing service
What do you like best about the product?
Speed of assigning and responding to tickets.
What do you dislike about the product?
Cannot receive 2 departments the same ticket.
What problems is the product solving and how is that benefiting you?
It request from my users.
Good experience with the Omnichannel
What do you like best about the product?
Freshdesk's Omnichannel tool allowed us to leap in customer service productivity without losing essential information. Before, the communication with the customer was with part of the information in one channel, part in another, etc.
What do you dislike about the product?
They don't have support in the Portuguese language gets in the way of everyday life when our support team needs help from someone from Freshdesk. They should also translate the platform in its entirety. It currently has parts in English, others in Portuguese.
What problems is the product solving and how is that benefiting you?
I noticed a considerable improvement in customer service time and the efficiency of our customer support team.
FreshDesk is a great tool to make your customer support more efficient!
What do you like best about the product?
The best part of FreshDesk is how quickly I can involve other teams by just assigning the tickets to them and they have the entire history of the ticket.
What do you dislike about the product?
I dislike that there is no proper integration with Salesforce so i have to manually log emails to SalesForce.
What problems is the product solving and how is that benefiting you?
The biggest benefit of FreshDesk is that it promotes many teams working together to solve any inquiry from the client which results in a faster turnaround time.
Recommendations to others considering the product:
FreshDesk is a great tool for companies where several different teams are in need of constant communication with each other.
WORLD CLASS SAS AND CUSTOMER SERVICE!
What do you like best about the product?
Customer Support............... The FreshDesk customer support team is absolutely world-class. No matter how large you company is, they get right back with you to solve your issues.
What do you dislike about the product?
Sometimes they will do upgrades/rollouts and not communicate it with the users. Occasionally there are issues from this, but again. They fix things quickly and efficiently.
What problems is the product solving and how is that benefiting you?
We use FD for our internal and external ticketing systems. We also solve issues for our customers using their platform. They do a great job with partnering with you to make sure their solution works for your business.
Easy to use and customizable to our needs
What do you like best about the product?
It is easy to use with our team and our customer for tracking and communication
What do you dislike about the product?
I would like the ability to send out a mass email that is Blind CC and have it so if someone replies, it creates an open ticket for that customer only so we can reply individually. This would make the system 100% work for us
What problems is the product solving and how is that benefiting you?
Customer service
Customer issues
Customer feature requests
Tracking the customers tickets
Customer issues
Customer feature requests
Tracking the customers tickets
Recommendations to others considering the product:
sf
Intuitive and Powerful tool!
What do you like best about the product?
Easy and intuitive navigation. I enjoy that it can be customized to cater to your company's needs and user-base. It's a great tool to elevate your email experience!
What do you dislike about the product?
It's difficult to get in touch with support and get your issue resolved. I feel like I've had a few instances where there was a misunderstanding in my inquiry and it required a call with Freshdesk Support.
What problems is the product solving and how is that benefiting you?
We are resolving customer issues, communicating with our customer and gathering insights with the different properties that we've customized in our Freshdesk account!
Recommendations to others considering the product:
Highly recommend using Freshdesk. The ease of use and reporting makes it so you can support your users and make educated decisions for your company!
showing 561 - 570