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AWESOME SUPPORT PLATFORM
What do you like best about the product?
Support Hierarchy, extended features. User Friendly.
What do you dislike about the product?
Nothing. Everything is fine and awesome.
What problems is the product solving and how is that benefiting you?
Customer Support Ticketing.
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The team really offer 24/7 service support to sovle all the concerns that we have!
What do you like best about the product?
I really appreciate the fact there will always be team members assigned to support our team with setting up, getting to know freshdesk and solve any issue that we have!
What do you dislike about the product?
Just sometimes the team is over dedicated! :))
What problems is the product solving and how is that benefiting you?
We could use freshdesk as a based CRM to handle and synchronize most of the customer requests, provide out customer a much smoother and in control service.
Robust support platform
What do you like best about the product?
Freshdesk is a robust platform that you can customize according to your client and market segment. At our company, we integrate Freshdesk with our Customer Success Management Platform, where we analyze through KPIs the level of our service.
What do you dislike about the product?
Freshdesk is difficult to operate for beginners. Therefore it could be better in terms of ease of use. It could improve its interface and design so that the entry-level support team could perform efficiently and better.
What problems is the product solving and how is that benefiting you?
We use Freshdesk in our Support team, so we solve customer issues all the time. The level of our services is higher, so I understand that Freshdesk is one of the responsible for this.
FreshDesk by FreshWorks Support Ticketing Software
What do you like best about the product?
FreshDesk allows the ability to build out specific canned responses that can be assigned to customer-based automated prompts. This feature creates a baseline of automation that will help any business scale. We are delighted with the amount of functionality the software provides and plan to utilize its capabilities to grow our small business. Thanks, FreshDesk!
What do you dislike about the product?
The only caveats we had regarding the FreshDesk by FreshWorks software would be the widget and bot features. These are prebuilt, and workflow automation templates are not; if templates existed, users might have an easier time getting accustomed to the software.
What problems is the product solving and how is that benefiting you?
FreshDesk is our primary Ticketing software for customer service-based solutions. We can assist hundreds of customers per day and automate as much as is available within FreshDesk. This software has proven to be user-friendly, easily adaptable to our needs, and effective in managing customer concerns on a daily, monthly, and quarterly basis.
Recommendations to others considering the product:
FreshDesk is our primary Ticketing software for customer service-based solutions. We can assist hundreds of customers per day and automate as much as is available within FreshDesk. This software has proven to be user-friendly, easily adaptable to our needs, and effective in managing customer concerns on a daily, monthly, and quarterly basis.
Easy to use, UI is pretty simple, the Analysis are smooth, capability to integrated other apps
What do you like best about the product?
All the automation which need to be done can be configured via UI ( no dev knowledge required ) and also via backend via APIs. API documents is well made and customer support team of FD is very quick.
What do you dislike about the product?
The limit over API call to fetch tickets is 300 :(. At times it's difficult to figure out which section needs to use for the analysis report or Analytics. Also need more admin powers to manage the system.
What problems is the product solving and how is that benefiting you?
We are resolving customer requests raised during their journey over our firm product.
Better journey flows dust to automation
Easy integration of FD APIs to our system
Better journey flows dust to automation
Easy integration of FD APIs to our system
Recommendations to others considering the product:
If you want to start quickly with basic flows, FD is a thing. And yes, it has a good server bandwidth, so it can maintain the load.
There are limitations but it doesn't limits me.
What do you like best about the product?
Allowing Automations, Reporting and User interface.
What do you dislike about the product?
Basic features lacking
Multiple window menu bar not available
Delay in sending responses
Multiple window menu bar not available
Delay in sending responses
What problems is the product solving and how is that benefiting you?
We are providing customer support for the the programs they have registered for.
FD has provided the basic foundation to do this.
FD has provided the basic foundation to do this.
Recommendations to others considering the product:
In overall comparison to all others in market this is the best.
Great system and great support
What do you like best about the product?
Easy to use and set up for the system for agents
What do you dislike about the product?
Some minor limitations for automation, or at least presented as a bit too complex.
What problems is the product solving and how is that benefiting you?
We use Freshdesk to give great support to our clients. Benefits have been an easy to use support system for our agents to give top tier support.
Recommendations to others considering the product:
Ensure that all customization is done, and make sure that you test all workflows before rolling out to clients.
Good ticketing tool for small to mid-seized orgs
What do you like best about the product?
It's pretty affordable, the support team is responsive and have cool features
What do you dislike about the product?
It's hard to customize it, plus doesn't integrate well with other tools
What problems is the product solving and how is that benefiting you?
We managed couple of team's request with Freshdesk and it works well
Amazing Software
What do you like best about the product?
The ability to work collaboratively on tickets with other members of the team to allow success!
What do you dislike about the product?
I'm not too sure what there is to dislike to be honest 👀
What problems is the product solving and how is that benefiting you?
We use freshdesk for both internal tickets as well as external customers
Recommendations to others considering the product:
It's great and amazing support too! Even on the free plans!
Great Ticketing Tool - Good integrations!
What do you like best about the product?
Internal automations, automated ticket assinging, good API and Webhook settings, good Support
What do you dislike about the product?
Integration to Freshsales could be better
What problems is the product solving and how is that benefiting you?
Customer Querie handling and assigning them to different agents, help widget
Recommendations to others considering the product:
Its a great tool, good api, good settings, easy
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