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Freshdesk is actually amazing , it grows with plans
What do you like best about the product?
Freshdesk is most useful that is very easy to setup and very user friendly interface ,easy to integrate widgets and use API integration , the comparison part it has the nicest issue management and client support.
What do you dislike about the product?
The most ridiculous thing is actually the ticket management system that does not work properly , it's actually very difficult to ascertain the actual team member responding to clients which k think is a major setback , the integration can be a limit sometimes.
What problems is the product solving and how is that benefiting you?
It is actually cost effective then Zendesk which is a competetor ,it is actually having very nice UI and simple to use , it has increased the efficiency,
It has a special feature of network monitoring not present in Zendesk so it has helped out organisation.
It has a special feature of network monitoring not present in Zendesk so it has helped out organisation.
Recommendations to others considering the product:
Yes many features are worth it like network monitoring and good user interface , integrates nicely and good optimization.
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Helpful For Growing Business
What do you like best about the product?
Freshdesk has greatly helped with keeping our inquiries organized. We have grown and it had become harder for our client care team to keep track of things
What do you dislike about the product?
The process to get set up was a bit long but understandable when making a switch to a new system
What problems is the product solving and how is that benefiting you?
Organizing our inquiries, keeping track of our client care teams responses. It's helped put everything in one place
As very good tool for ticketing I have ever used. Easy to navigate.
What do you like best about the product?
Ease of creating a ticket and also providing the seamless experience to search the ticket and assign it to the agents.
What do you dislike about the product?
It is very difficult to confirm about it as I am unable to find any such things. Everything is good
What problems is the product solving and how is that benefiting you?
We are in an E-commerce and dealing with cosmetics. So. here, we are using this tool to raise the ticket about the customer queries and it is very helpful and it is easy to keep the track of customers' complaints and resolution.
Customer Care Officer
What do you like best about the product?
I love how simplified Freshdesk is, i work as a customer care and we get assigned tickets daily on which we have to work on. On Freshdesk we can keep track of those tickets and provide a proper resolution
What do you dislike about the product?
There's nothing i dislike About Freshdesk, before Freshdesk I was working on Salesforce and i find Freshdesk much simpler one thingnill suggest is to make it a little bit interactive and color friendly
What problems is the product solving and how is that benefiting you?
Customer Related queries, i work in an edtech company so we solve queries relating to learners course , batch , modules and tech related issue. Easy to keep track on and we can link a cloud app to connect like ozontel
All Queries at one place !!
What do you like best about the product?
This software works seamlessly. It is beneficial for all the teams to look at and resolve queries.
What do you dislike about the product?
I think there is nothing to dislike about this software.
What problems is the product solving and how is that benefiting you?
My team and I are resolving queries with the help of this.
Super intuitive Complaint/Issue Management System
What do you like best about the product?
Super intuitive, easy navigation, very configurable
What do you dislike about the product?
Nothing as such. It really has an easy layout
What problems is the product solving and how is that benefiting you?
Complaint Management System
Issue record and customer resolution
Issue record and customer resolution
Easy to use and customizable tool
What do you like best about the product?
how easy it is to access from any device
What do you dislike about the product?
some items are not so flexible to customize
What problems is the product solving and how is that benefiting you?
Freshdesk has helped me solve help desk issues, which has brought me the benefit of being able to obtain metrics and statistics in real time
Excellent Software for Customer Service
What do you like best about the product?
It helps to provide seamless customer service and manage all your customers on a single solution/
What do you dislike about the product?
The interface could be a little better and the support team could provide better service.
What problems is the product solving and how is that benefiting you?
Providing Customer Service
Managing Customer Database
Managing Customer Database
Fresh desk support ticket platform
What do you like best about the product?
The ease of handling the platform and that you can adapt it according to your needs, where you can control the number of reports and cases that arrive at your support table in an orderly manner
What do you dislike about the product?
The application on the phone is difficult to handle and there are no functions found on the web. In addition, when two tickets work, the history per ticket is lost, it does not fix by dates.
What problems is the product solving and how is that benefiting you?
Have a tray where the customer reports arrive, which is provided with support where it can be organized by customer, labels, need and the solution of each product can be measured.
Recommendations to others considering the product:
It is a low-cost application for handling tickets that can be adapted according to the needs you require.
The GO TO for user support management
What do you like best about the product?
The platform is well designed and caters perfectly to the requirements of an executive who has to help a user, be it chat or email integration Freshdesk has all the tools one can want.
What do you dislike about the product?
Multiple changes can be made to the platform, like better integration for calls and chat support can also be improved in some ways; the email integration feels buggy at times and needs fixing.
What problems is the product solving and how is that benefiting you?
All of our customer support issues are routed via Freshdesk only, and it helps us keep track and maintain timelines for the resolution of the query and fasten the entire process
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