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it is very use ful
What do you like best about the product?
Timeline of ticket status and quick resolution to customer
What do you dislike about the product?
nothing every thing is fine nothing every thing is fine
What problems is the product solving and how is that benefiting you?
we solve customer problems via freshdesk, and it helps us to solve the customer problem in timely manner
Recommendations to others considering the product:
Timeline of ticket status
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So far the best customer service software
What do you like best about the product?
It is a great tool for customers support. Makes it easy for me to filter my tickets and view my performance. KB and other modules are easy to reach
What do you dislike about the product?
There is nothing to dislike about freshdesk
What problems is the product solving and how is that benefiting you?
Handling customer queries And addressing them, sometimes taking calls. It keeps me more productive.
Best customer service platform
What do you like best about the product?
Unique ticketing system is the best thing I like
What do you dislike about the product?
Some time lag in automatic categorisation of the topic
What problems is the product solving and how is that benefiting you?
Solved turn around time for the responding to query
Recommendations to others considering the product:
The agent's workflows are automated to save time when attending to customers
Freshdesk is the Best Customer Support
What do you like best about the product?
Consolidated way to put the Solution Articles for our customers.
What do you dislike about the product?
Constraints in Dashboard Queues, Constraints in Priority.
What problems is the product solving and how is that benefiting you?
Customer Queries handling. Best Customer Service with CRM tool.
FreshDesk helps you manage customer interactions in a clean, efficient, and organized manner.
What do you like best about the product?
I like the user-friendliness of Freshdesk. It's extremely easy to navigate and self-explanatory. I really like that you can create canned responses which allow you to communicate with customer faster and easier.
What do you dislike about the product?
I don't love the layout of the email messages. I wish that, instead of listing the name of the customer, it listed the email address. Often, the
are only guesses and, therefore, incorrect.
are only guesses and, therefore, incorrect.
What problems is the product solving and how is that benefiting you?
We are making sure that we can respond to all our clients in a timely and professional manner. Freshdesk allows us to keep track of response times, and it gives us employee metrics to measure individual performance as well.
A decent low cost option
What do you like best about the product?
The cost and the custom config options. This platform is actually quite detailed in its components, from the knowledge base to the automation options, not bad.
What do you dislike about the product?
The support is not great, but you get the feeling they are really trying. Because the platform is so broad it's hard to explain when you run into an issue what that issue is when the support agent/product person does not seem to understand the platform as well as you do. There are also a lot of features that are price gated which is difficult if you are a startup.
What problems is the product solving and how is that benefiting you?
Freshdesk hosts our KB, is the helpdesk hub and we also use freshcaller. It was quick to set up and get our clients to use.
FreshDesk makes issue resolution for larger organizations simple
What do you like best about the product?
I like that there are several paths that you can set up inside of your organization. We have ours set up to communicate with the right department for each situation. For example, if any of our employees have training improvement suggestions agents can send them directly to my department. Or, if they have technical issues with our software, they can communicate directly with our IT department, or payroll issues go directly to our HR / Payroll departments. It's a great way to keep organized and the right people communicated to. There is an automatic due date assigned to each ticket which allows our agents to know that their issues will be resolved within a set timeframe, and it keeps our teams accountable for resolving the problems.
What do you dislike about the product?
We always recieve emails for each department that we are assigned to as leadership so sometimes my inbox can become convoluted. I set up filters to have these skip my emails, but sometimes they slip through the filter.
What problems is the product solving and how is that benefiting you?
I haven't noticed any real issues. It's simple software, so I've enjoyed the simplicity of the product, and the benefits I see are that it keeps our leadership accountable for resolving problems.
Fresh Desk platform
What do you like best about the product?
User-friendly, time-saving, quick responses, quick notifications, a good app for better communication
What do you dislike about the product?
if there will be a notification sound for every new/updated ticket when it comes up on our dashboard, then that will be very helpful.
What problems is the product solving and how is that benefiting you?
No problems faced till now. Benefits are like- mostly user friendly, simple and effective app algorithms.
Best Helpdesk Ticketing System Around
What do you like best about the product?
The interface visually is clean and simple. Couple this with a navigation menu that is not busy, or complicated, and you have a fantastic blend of simplicity and functionality rolled into one.
What do you dislike about the product?
The fact that I have to add contact first, versus just creating it automatically when I'm doing a ticket, is a bit of a turnoff. It slows down the workflow.
What problems is the product solving and how is that benefiting you?
A dynamic ticketing system directs our customers to log their problems formally. Having a written record of their problem helps us track current issues and identify trends.
Easy to use, powerful tools
What do you like best about the product?
Easy to implement and create automation rules, amazing dashboard
What do you dislike about the product?
integration with crm's can be better. We tried to sync contacts with no luck
What problems is the product solving and how is that benefiting you?
Tickets management, day to day operations including processes
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