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Awesome
What do you like best about the product?
The better way to connect with customers.
What do you dislike about the product?
Sometimes slow and not loading correctly.
What problems is the product solving and how is that benefiting you?
Refund for customers, activating the card, and more internal issues to customers account
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Opennetworks (Pty) Ltd and Freshdesk
What do you like best about the product?
At Opennetworks we have been using Freshdesk for almost 5 years. It is a central location to manage our Client's technical issues effectively and to gain insight into the recurring issues.
What do you dislike about the product?
Not anything specific, I sometime struggle with getting the correct reports, but that's a user issue not a system issue.
What problems is the product solving and how is that benefiting you?
With the various channels connected and different routes of connecting, clients get the correct technical solution no matter how they reach out. Be it via WhatsApp, email, and the Knowledge Base, etc. etc. This makes Freshdesk a powerful tool. Integration with other systems is relatively simple, and there's always someone on the other side of the phone to assist and troubleshoot if necessary.
Best ticketing tool
What do you like best about the product?
Easy to set up and automations are really cool.
It really helped us handle the huge volume of tickets that we got on daily basis
It really helped us handle the huge volume of tickets that we got on daily basis
What do you dislike about the product?
Its a little on the expensive side. Otherwise i dont see any other reason
What problems is the product solving and how is that benefiting you?
the automations helped us categorise the tickets in different buckets
Does the job, but not a ton of support
What do you like best about the product?
Most of the things I needed were in the one platform, making it easy to navigate
What do you dislike about the product?
Support did not help at all. Tried getting in contact multiple times, even attempted to get demos for additional products, but no one ever reached out
What problems is the product solving and how is that benefiting you?
N/A
Freshdesk - Does the job
What do you like best about the product?
Freshdesk has a simple link from email to automatically place a ticket, so users never need to interact with the software, so it is totally transparent to them.
What do you dislike about the product?
It seems to lack the ability to route tasks properly in an assigned customer enviromnent when one agent is out of the office.
What problems is the product solving and how is that benefiting you?
This software allows our customers to interact with our CAS's without getting their communication overlooked or lost. It confirms that the interaction has been handled.
why i like Freshdesk
What do you like best about the product?
easy dashboard easy to use availability to have more than one channel i really like editing and creating tickets. The Knowledge Base is great, making things easy for the agents it also includes chat and mail support, and u can Automat it. It's really great making us meet our customer's requirements by providing easy and fast support it's just great
What do you dislike about the product?
there is nothing i dislike really i love it
What problems is the product solving and how is that benefiting you?
understanding our customers from the reporting system, managing more than one project, supporting our customers very fast and very easy, easy communications between our agents, and the tickets system makes things very easy for us , and the chat is great and can be connected with more then platform
Awesome cloud based customer service tool
What do you like best about the product?
Simple and user-friendly customer service support, live chat, and conversation flow make this one of its kind. Nice user experience
What do you dislike about the product?
Have used this product for 2 years and never felt any missing component on this
What problems is the product solving and how is that benefiting you?
customer support service
Recommendations to others considering the product:
Must-have tool for customer service, live chat, and conversation
Flexible IT Service Management tool
What do you like best about the product?
Freshservice has remarkable and astonishing abilities which make its reception and sending simple and speedy with no specialized help.
What do you dislike about the product?
In spite of the fact that it is utilized around the world, it offers numerous membership bundles so it serves all organizations from little to huge yet this is likewise a disadvantage since clients get confounded and incapable to finish which one is best for their necessities.
What problems is the product solving and how is that benefiting you?
Freshservice is the best tool out there that engages specialists with AI-controlled assistance the board to mechanize complex errands, support usefulness, and increment productivity.
Recommendations to others considering the product:
Freshservice is one of the most incredible IT Help Desk, it helps a wide range of organizations from small to large, smooth out their IT activities and get more opportunities to zero in on benefit driven techniques.
Makes Ticketing Easy
What do you like best about the product?
We use this for our clients to input tickets, but my main usage is to get tickets for our own marketing efforts into our dev team, so I get to see it from both sides. For clients it's great, simple to get your solution requested. For the internal team it automates a lot of steps that might be necessary.
What do you dislike about the product?
The system isn't super intuitive and takes some more training to learn than I might normally like. It should be a little bit cleaner. That's really the only complaint I have about this service.
What problems is the product solving and how is that benefiting you?
Like I said above, we use it to provide customer support, both externally and internally. The fact that it's so easy to use for both sides makes it super valuable to us.
A modern service for problem solving
What do you like best about the product?
I love using Freshdesk as it is a convenient and affordable service compared to other bundled support programs. In my opinion, some free programs sometimes work when it comes to managing support tickets well. I like that it is largely secure and keeps our clients' information private. Communication is facilitated through many different channels.
What do you dislike about the product?
One point to keep in mind, despite what most might say about the program, it is not an easy task to be able to use it and it takes a little time to learn to use all the functions. Sometimes it becomes tedious and time-consuming to format emails, and this sometimes takes a bit of time.
What problems is the product solving and how is that benefiting you?
It is very useful to be able to give support, the problems with customer service have been solved. The third-party integrations out there today are for use cases, such as extracting every detail of the order from the system in operations.
Recommendations to others considering the product:
This is our elegant tool for troubleshooting and customer support. During we have used it, it has been helpful through its use in solving problems for our clients, helping in management and with their integration of social networks. FreshDesk also has a support that cares wonderfully and with style on every request and this is an advantage that puts it above other platforms for troubleshooting.
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