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Efficient ticketing platform + great Sales/Support team
What do you like best about the product?
Easy to use, collaboration across teams is effortless.
Pricing is on the lower side compared to its competitors.
Assistance from their team for evaluation & team onboarding was quite helpful.
Pricing is on the lower side compared to its competitors.
Assistance from their team for evaluation & team onboarding was quite helpful.
What do you dislike about the product?
Platform documentation can definitely be improved.
Multi-language support isn't that great yet.
Multi-language support isn't that great yet.
What problems is the product solving and how is that benefiting you?
Better customer experience when they wish to interact with our Support/Engineering team.
Smoother communication, documentation of conversations, internal escalations, tracking performance of Support agents, etc. are some of the benefits of Freshdesk.
Smoother communication, documentation of conversations, internal escalations, tracking performance of Support agents, etc. are some of the benefits of Freshdesk.
Recommendations to others considering the product:
Do check out Freshworks' Startup Program, this will help you operate at zero cost for the first 6/12 months if your organization is eligible.
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FreshDesk
What do you like best about the product?
Like the app, user friendly platform. Enjoy the documents and canned responses available for you to utilize especially while on the go.
What do you dislike about the product?
Delayed refreshing on the mobile environment. Constantly have to go in and out to see new and refreshed items.
Sometimes images don't get saved the way you want it.
We need a better way to visually categorize better the tickets in the queue
Sometimes images don't get saved the way you want it.
We need a better way to visually categorize better the tickets in the queue
What problems is the product solving and how is that benefiting you?
User ability, compliance, API, we are solving all things related to our services.
We communicate within our team, from billing to sales we utilize freshdesk
We communicate within our team, from billing to sales we utilize freshdesk
Recommendations to others considering the product:
This is the only interface I've used other than email. However it's nice that it's open to your members so other can chime in when you need help. It's a great way to provide service to your users.
Good
What do you like best about the product?
The fresh desk is good software. Most of the bpos are using this software only.
What do you dislike about the product?
I didn't notice anything from this software.
What problems is the product solving and how is that benefiting you?
We will resolve all our customer queries,
Best solution for customer relationship and retention
What do you like best about the product?
I appreciate Freshdesk being an omnichannel customer onboarding, service, and retention platform the most because using this single tool; we can provide all the needed support and service to our existing and potential customers. In short, the ability to manage all the support channels through this single tool is the most fantastic thing.
What do you dislike about the product?
The major dislike about this omnichannel customer management tool is that as it connects multiple customer interaction channels, it might be pretty confusing and hard to manage when the support volume is high and becomes costly as we need to add more support representatives.
What problems is the product solving and how is that benefiting you?
Freshdesk has become all one customer service and retention solution that lets us collect support requests from existing and potential customers and respond on a priority basis. It has made our customer service process quite efficient and has greatly helped us improve our business relationship with the customers.
Makes life easier
What do you like best about the product?
Good UI /UX. Easy to use, nice features.
What do you dislike about the product?
Sometimes export tickets takes too long to arrive to the desk.
What problems is the product solving and how is that benefiting you?
I have not faced any issues till now.
Recommendations to others considering the product:
Highly recommended
Esay to use and has great features
What do you like best about the product?
I like how it connects with my email easily. (Gmail) I get notified directly to my inbox when I have a response or a ticket assigned, and I click the link to go directly to that ticket.
What do you dislike about the product?
Just one small one. On replying to a customer, Fresdesk picks up on the email name of the customer, and this can mean that the response does not have the correct name, which means you do have to delete and write the greeting again each time. I think I would prefer a blank greeting. I only say this as I have missed changing it on occasion and upset the customer.
What problems is the product solving and how is that benefiting you?
We use Freshdesk across all our customer service areas. My department is After Sales. We can get really busy at times during the year. So having the ability to be able to send responses quickly is important. The Canned Response option is a great feature. I can create several of these to suit a situation, and in 4 easy clicks, the customer has a response. No need to copy and paste or write a response every time. Saves so much time.
Best CRM
What do you like best about the product?
From a data management point of view, Freshdesk is best.
What do you dislike about the product?
They can improve the filter and architect of the product.
What problems is the product solving and how is that benefiting you?
Manage data is easy with freshdesk
Freshdesk for Customer helpdesk Management
What do you like best about the product?
We are using Freshdesk for our multiple business process operations for managing customer helpdesk issues. Freshdesk provides easy to understand & manageable user interface with automated features. Freshdesk helps us to manage & resolve end-user queries & assigned tickets according to their categories. It also provides features such as auto-reply & also integrated with email & our internal CRM tool for update the data in real-time & create an additional backup. Freshdesk also helps us to resolve user queries quickly with the intelligent automation tool. We have also implemented a live chat feature to fix the end-user issues on the go.
What do you dislike about the product?
We have been using Freshdesk for the past three years & to date, we have not faced a single issue. Also, Freshdesk provides 24*7 support in case of any issue.
What problems is the product solving and how is that benefiting you?
Freshdesk resolved our one of the significant issue that is customer feedback & queries. Due to an increase in our users & workflow, we cannot manage our support without any automation tool. After implementation of Freshdesk, it has resolved all our issues & also provided us a reliable solution.
Recommendations to others considering the product:
We recommend Freshdesk for helpdesk and customer support with advanced features such as live chat & community pages. Freshdesk is cost-efficient & easy to manage & configure.
The best customer support platform
What do you like best about the product?
FreshDesk is easy to set up and get started. It has the quickest go-to-market deployment, even when considering novice users. The integrations with third-party platforms are seamless. Even on the Sprout (basic and free) plan, there aren't many restrictions. Free email support and integration with automatic ticket creation allow easy access and reporting for running a user helpdesk. The ability to reply via email directly greatly increases efficiency and response time. The export function allows further classification and advanced reporting with custom filters for better data representation. The help documentation is very detailed yet easy to understand and implement. The support is always reachable and offers excellent resolution in a quick turnaround time.
What do you dislike about the product?
Nothing... everything works flawlessly. I am using both free and paid subscriptions and so far have not been wanting any further support.
What problems is the product solving and how is that benefiting you?
Customer outreach and helpdesk support are what we use FreshDesk primarily as a ticketing solution. It offers excellent Email integration for virtual helpdesk support.
why i love using Freshdesk
What do you like best about the product?
first, it's easy to use it like super easy, great insights, and great real-time reports as and also i love that you can connect it to freashchat and every Conversation is been converted to a Freshdesk ticket plus it makes things easy to help our agents and customer in very good and fast way also i love how easy is the dashboard
What do you dislike about the product?
there is nothing i dislike to be honest i just love it
What problems is the product solving and how is that benefiting you?
helping the agent in a fast and organized way
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