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All the features for a fraction on price!
What do you like best about the product?
This tool covers almost all use cases. All support channels (articles, live chat, email) are excellent. It is able to handle large amounts of data very easily.
What do you dislike about the product?
Templates should update email subject as well.
The benchmarks should show the usage of companies from the same industry.
Some of the KPIs can be confusing; therefore, all KPIs should have an explanation with examples.
Live Chat support should be available for all roles.
The benchmarks should show the usage of companies from the same industry.
Some of the KPIs can be confusing; therefore, all KPIs should have an explanation with examples.
Live Chat support should be available for all roles.
What problems is the product solving and how is that benefiting you?
We use Freshdesk to manage customer and partner queries productively.
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Fine support software with nice Knowledgebase, but out of the box
What do you like best about the product?
The system is pretty simple and clean. The automations are easy to set-up and you don't need alot knowledge to make them.
What do you dislike about the product?
The development and support of FreshDesk is somewhat easy. They hardly acknowledge new features are needed and in some ways their software is somewhat outdated. If you check the community there are alot requests for new features which are really basic but are not implemented. Thats why I say it is an out of the box solutions. There is no way you can get all your wishes completed.
What problems is the product solving and how is that benefiting you?
We use it for our support tickets and manage the SLA. The analysis is pretty good and is giving us good insights. Next to that we use the knowledge base to inform our customers regarding our services and portals.
A great multichannel support desk for SaaS
What do you like best about the product?
Fast ticket handling UI, collaboraiton tools, automations, and multichannel options.
What do you dislike about the product?
Freshconnect, a tool that allows collaboration, sometimes not always up to date.
What problems is the product solving and how is that benefiting you?
We want to provide the best and fast customer support without being limited by the tools.
In addition to helping us be great, the metrics and analytics enabled us to gain additional insights where we can improve.
In addition to helping us be great, the metrics and analytics enabled us to gain additional insights where we can improve.
Good cloud-based ticket system that's easy to run and use
What do you like best about the product?
Nice clean admin interface, easy to use for users.
What do you dislike about the product?
Had a bunch of problems with the SSO setup since it changed.
What problems is the product solving and how is that benefiting you?
We're using the free version internally as an IT helpdesk and a paid version to address problems with our vendors. Much more organised and professional than doing it over email.
Great Ticketing Software with Amazing Customer Service
What do you like best about the product?
The Freshdesk tool is something I like the best, and in addition to that, service is excellent from the time you are trying to create the account and months later when you are trying to get any help. The customer service team is always ready to help.
What do you dislike about the product?
Well, there is nothing that I would dislike about Freshdesk.
What problems is the product solving and how is that benefiting you?
Having multiple customer service email addresses and servicing various types of customers was a difficult task with the previous tool I was using; however, with FD, I was able to get more than five mailboxes under one roof and service all the customers together. That was the biggest problem that FD solved for me.
Timely Support from Fresh Desk
What do you like best about the product?
Timely Support from Balaji Parthiban, Balaji is having excellent knowledge about products. He clarifies every query. Thanks for your support balaji.
What do you dislike about the product?
Nothing as of now, will let you know in case find in future
What problems is the product solving and how is that benefiting you?
Customer support like raising tickets and communication with customer.
Freshdesk creates better visibility and allows you to manage with exception reporting
What do you like best about the product?
Dashboards, standard reporting, portal..
What do you dislike about the product?
Next response SLA, custom field reports.
What problems is the product solving and how is that benefiting you?
Previously I had to create dashboards using external tools to see what is going on in my department, and even then, I had to use multiple views to see what I need to see. With Freshdesk, I can see what is going on with all my groups centrally. Dashboards allow me to act quickly and make decisions that will result in a faster TTR and a more positive customer experience. I also enjoy the mobile application because I do not have to be in front of my pc all the time - I can immediately see updates as they happen.
Recommendations to others considering the product:
If you are looking for software that is responsive and intuitive, as well as a central place to view the happenings in your organization so that you can make quick on-the-fly decisions, then Freshdesk is worth giving a try!
Freshdesk review
What do you like best about the product?
The organization that Freshdesk allows a team to have.
What do you dislike about the product?
The most significant downside is the horrible timeline organization in a chain of emails.
What problems is the product solving and how is that benefiting you?
We have solved problems regarding practically all of our services. The benefits are varied and visible in all areas.
freshdesk is going to amaze you!
What do you like best about the product?
super intuitive, easy navigation, reliable and stable
What do you dislike about the product?
not yet discovered. I haven't yet found any
What problems is the product solving and how is that benefiting you?
operational efficiency, quality,
Needs some work on support and intergrations
What do you like best about the product?
That you can integrate most of the services like WhatsApp and telegram
What do you dislike about the product?
That we dont get notification for outages and time you give feedback its too slow
What problems is the product solving and how is that benefiting you?
It helps clients get a hold of us easy
Recommendations to others considering the product:
More training on products for your support
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