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A complete helpdesk system to provide customer support.
What do you like best about the product?
The platform mainly is straightforward to understand. Offers many of the essential tools for a helpdesk, such as a ticket system, satisfaction surveys, customer portal with KB and take automation.
Freshdesk was the first ticket system I had to use when building up our support department, so the usage of the system grew as the department was growing.
I do see that the system has many features, that we are not yet using. Fortulately they had recently given us a customer growth point of contact to better walk us through the system.
Freshdesk was the first ticket system I had to use when building up our support department, so the usage of the system grew as the department was growing.
I do see that the system has many features, that we are not yet using. Fortulately they had recently given us a customer growth point of contact to better walk us through the system.
What do you dislike about the product?
We're mainly running into problems, where the existing system is hard to fit into some of our team's workflow.
Most of the solutions, we came us with are based on either using automation or API usage, which the system thankfully allows doing.
Most of the solutions, we came us with are based on either using automation or API usage, which the system thankfully allows doing.
What problems is the product solving and how is that benefiting you?
We're running a small tech support department. Freshdesk was chosen as our ticket system,
adding to the existing Skype channel, that the company had started with. The system had helped us to organise client's incoming queries and build a better internal processes.
adding to the existing Skype channel, that the company had started with. The system had helped us to organise client's incoming queries and build a better internal processes.
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Support ticket system with lots of bells and whistles
What do you like best about the product?
Efficiency in organizing tickets and routing. I can see my employee's workload and use of tags to define what kind of issues are cropping up.
What do you dislike about the product?
Creating reports on tickets is very limited or non-existent.
What problems is the product solving and how is that benefiting you?
Tracking workload instead of just lots of emails. Categorizing so I can see what kind of training is needed to brush up on skills.
Best Helpdesk for you
What do you like best about the product?
I like the way we can create tickets in Freshdesk, its integration with other Freshworks platforms, sensational can create a ticket through email, WhatsApp, or a widget on my website
What do you dislike about the product?
I don't dislike anything at this moment!
What problems is the product solving and how is that benefiting you?
Any problems with my customers, I really like everything about Freshdesk especially the canned responses
Recommendations to others considering the product:
none
Freshdesk swiss-knife for succeed in modern support environment.
What do you like best about the product?
The interface makes easiest the job and has many channels conection, and is easy to use.
What do you dislike about the product?
Is hard to make internal adaptations, is not well receive the answer that "...we will need a separated develop to adapt a couple of ticket field or something...".
What problems is the product solving and how is that benefiting you?
IT problems from many customers with many operational methods, We adapted fresh to almost all of them, even separated IT department.
Recommendations to others considering the product:
Very easy to use, but if you have multiple customers with different needs you will need a separate developt for them, is necesary to have separated forms to each product.
Easy-to-use support software
What do you like best about the product?
That is very user-friendly. Within a couple of weeks, I had already learned how to use it.
What do you dislike about the product?
Support rarely helps with the issues I have. Usually, I have to find the answers myself or the problem goes unsolved.
What problems is the product solving and how is that benefiting you?
Fast time reply to our customers and easy creation of support content.
Support ticket system that easy to use
What do you like best about the product?
I like the user interface that gave me so much flexibility to move over one thing to another thing
What do you dislike about the product?
To be honest, sometimes I can not log in to the Freshdesk system itself. It seems they had 2 layers of login or something.
What problems is the product solving and how is that benefiting you?
I'm focusing on WordPress plugin support. So everyday I tackled ticket related to WordPress itself
Receptive, innovative and great value
What do you like best about the product?
Really do give you a lot for your money especially as compared to Zendesk and Salesforce. Included QA system, screen sharing and control in Live Chat and some very interesting uses of A.I. all included in the forest omnichannel plan. Always launching new features, some that could be standalone products, as cost free upgrades.
What do you dislike about the product?
Missing some core basics like select and edit app in ticket search.
What problems is the product solving and how is that benefiting you?
Everything and usually with webhook enabled automations. System is like clay. Easy to mould.
All-Encompassing
What do you like best about the product?
The tools I'm provided to oversee a team.
What do you dislike about the product?
The lack of ability to sync with more softwares.
What problems is the product solving and how is that benefiting you?
Ecommerce customer service. The benefit is that we're able to taxonomize across multiple countries.
Simple administration CRM
What do you like best about the product?
Intuitive easy-to-use interface to manage our clients' cases and management of case statistics
What do you dislike about the product?
Requires an advanced level to adjust fields to customize options
What problems is the product solving and how is that benefiting you?
Maintain the communication thread with our clients to monitor and control requests. Validate incidents with statistics to determine actions in our clients. Follow-up of cases and incidents. Manage a portal for different customers where I receive requests and attend to additional requirements and incidents all in the same tool.
Recommendations to others considering the product:
Recommended for those support companies that want to maintain a centralized management of their clients' incidents in a practical and simple way with the possibility of adapting it to their needs.
Freshdesk seit 3 Jahren
What do you like best about the product?
Einfacher, intuitive Bedienung auch für neue Mitarbeiter
What do you dislike about the product?
Teilweile veraltete Dokumentationen, Screenshots nicht aktuell
What problems is the product solving and how is that benefiting you?
IT-Support Tickets, wir sind nun um einiges effizienter als vorher.
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