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World Class Customer Service!
What do you like best about the product?
The customer support for FreshDesk and FreshService are truly world-class. 5 Stars!. Their support is very fast and knowledgable and they always focus on solving any issues.
What do you dislike about the product?
Occasionally changes are made to the system without communication, but that has been improving.
What problems is the product solving and how is that benefiting you?
We use FreshDesk for our CRM system. Customers can open tickets via our portals or we can also open tickets from customer calls and emails. We use FreshDesk to provide the best customer service to our customers. FreshDesk is constantly improving their product(s). I would highly recommend them.
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Good tool
What do you like best about the product?
How well you can organize things to your liking
What do you dislike about the product?
I'm not sure that I can think of any specific dislikes at this time
What problems is the product solving and how is that benefiting you?
Keeping support inquiries organized and making sure everyone gets a response, unlike before we used this tool
Freshdesk is wonderful platform or Customer Support
What do you like best about the product?
Integartion with multiple services like freshsales and chargebee. On one page we can see all the info.
And had integration suppport platform Facbook, Twitter and Instagram.
And had integration suppport platform Facbook, Twitter and Instagram.
What do you dislike about the product?
Opening the single ticket on one window. Would have used on same page mutpile tabs same as Zendesk.
What problems is the product solving and how is that benefiting you?
It was used for the student queries addressing . It was user friendly and easy to go platform
The best part is that Freshdesk team is open to learn, teach and very agile.
What do you like best about the product?
Very intuitive, we love the daily dashboards our agents get to see.
What do you dislike about the product?
Analysis can get better. There are a few limitation in that area.
What problems is the product solving and how is that benefiting you?
Better reports and visibility. If itcan be integrated with other BI tools it would be great.
A great product with room to grow
What do you like best about the product?
One of the best features is the FreshDesk omni channel product.
What do you dislike about the product?
No support for safari which is a bummer. Rate of development could be faster.
What problems is the product solving and how is that benefiting you?
We're solving the customer support problem. Using Freshdesk we get a holistic view on everything about the customer allowing us to make better choices on products and services.
Freshdesk is user friendly and has high business accuracy
What do you like best about the product?
Easy to use interface
Ease of access
Great Support team
Ease of access
Great Support team
What do you dislike about the product?
Would like to see more reports that can help with deeper analysis and give better visibility on productivity and efficiency.
What problems is the product solving and how is that benefiting you?
We are using it as a 2nd level escalation
Improving our customer response and service
What do you like best about the product?
Very easy to get up and running quickly. Customers and Support engineers find it easy to use, and we have also expanded the service to other areas within our business.
What do you dislike about the product?
Very little. Some of the apps from 3rd parties are a little clunky.
What problems is the product solving and how is that benefiting you?
We are using Freshdesk to manage the support service of our Zen solution.
Easy and simple to use ticketing software
What do you like best about the product?
I like the interactive interface of Freshdesk. It has enabled faster collaboration with our customers ensuring quick response time to their issues.
Frehsdesk spports both email suort and phone support. The ability to manage all processes such as merging duplicate tickets, escalation procedure, assigning your self tickets makes it very friendly and fast.
Frehsdesk spports both email suort and phone support. The ability to manage all processes such as merging duplicate tickets, escalation procedure, assigning your self tickets makes it very friendly and fast.
What do you dislike about the product?
Currently, it's saving our company a great deal; hence I may not have any dislikes.
What problems is the product solving and how is that benefiting you?
We use it to fasten our responses to customers. We use to reply to both live chat and email tickets. Currently, we are using it to manage the Covid-19 vaccination and inquiries; hence it has given our customers a quicker touch and fast response.
Recommendations to others considering the product:
I can highly recommend this software as a quicker solution to reply to customer emails with ease.
Useful features decreasing with time
What do you like best about the product?
Time tracking integration with our accounting package.
What do you dislike about the product?
Forced upgrades that broke with previous integrations.
What problems is the product solving and how is that benefiting you?
It's an email helpdesk for us. We are a pure B2B company, so social media tie ins not useful to us.
Freshdesk The Game Changer Help Desk!
What do you like best about the product?
I like that the setup process is simple and fast. I like that once I specify my order and workflow Freshdesk automatically manages my tickets. I like that I am able to customize tickets, this helps me work fast, efficient, and more strategic. I love that the support team is always ready and available to help. I love the notification feature, that lets me know when the tickets I have handled have been responded to. I love that tickets can be assigned to specific agents based on their skills. I love that I am able to see when another agent is viewing or working on a ticket, which helps me save on time and makes me fast and efficient. I love that I am able to leave and receive private notes, especially on escalated tickets. I love that I am able to close multiple duplicate tickets at once.
What do you dislike about the product?
I don't like that customers can create multiple duplicate tickets that have to be physically closed.
What problems is the product solving and how is that benefiting you?
I am able to help travelling customers into and out of the UK take covid tests that help to flatten the curve by ensuring safe travels and movement ofpeople.
I am able to work remotely and make a living at the comfort of my home ensuring I am safe and my family is also safe and protected from contracting Covid-19.
I am able to work remotely and make a living at the comfort of my home ensuring I am safe and my family is also safe and protected from contracting Covid-19.
Recommendations to others considering the product:
Freshdesk is the go-to helpdesk for customer support agents and companies and businesses that are geared towards collaborative ticketing and artificial intelligence that delivers the best customer experience.
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