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Facil de usar el intuitivo
What do you like best about the product?
La facilidad de asiganar tareas a un esuipo determinado y las automatizaciones
What do you dislike about the product?
Algunas veces tengo fallas con el ingreso
What problems is the product solving and how is that benefiting you?
La facilidad de dar servicio al cliente, el soporte para atender clientes y la conectividad que existe con las redes sociales
Recommendations to others considering the product:
Es una herramienta facil y sencilla de manejar. Tiene varias funcionalidades
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Easy to use, get up and runing in minutes
What do you like best about the product?
Easy of use and configuration, web based
What do you dislike about the product?
Sometimes web app authentication fails and redirects to home screen.
What problems is the product solving and how is that benefiting you?
Customer support
it is very convinient
What do you like best about the product?
the interface with responses and the overall feature of verloop
What do you dislike about the product?
it lags sometimes creating the hassle to assist the customers
What problems is the product solving and how is that benefiting you?
I basically solve customer queries and verloop helps us in the same with best-canned responses
Recommendations to others considering the product:
Please sort out the lagging problem when in low connectivity
Great complement in the work
What do you like best about the product?
Fast overview by the supports and we can use a download page too
What do you dislike about the product?
a little bit confused option on te begin, maybe a little manual or instructions are nedded
What problems is the product solving and how is that benefiting you?
the supports, news and a olds
UX of a product like this should be the utmost
What do you like best about the product?
Relatively easy to set up. I do like their support page solution. But was better before some of their recent developments.
What do you dislike about the product?
Not so long ago it was a really great product for us, then they changed the user experience of the platform which has lead to us repeatedly miscommunicating with clients.
In the ticketing feature (the main feature you use) Freshdesk have hidden most of the conversation for 'faster loading' time, but has not considered the fact that people reading through the ticket will not see the whole picture before responding to the client. https://i.imgur.com/FF3W5Nh.png
Yes, page speed is a consideration of UX, but so is... actual usability.
In the ticketing feature (the main feature you use) Freshdesk have hidden most of the conversation for 'faster loading' time, but has not considered the fact that people reading through the ticket will not see the whole picture before responding to the client. https://i.imgur.com/FF3W5Nh.png
Yes, page speed is a consideration of UX, but so is... actual usability.
What problems is the product solving and how is that benefiting you?
As an organisation, we were trying to provide a ticketing and support centre for our clients.
Recommendations to others considering the product:
Look around there will be other companies out there building similar tools who are more receptive to client feedback. One of their most recent changes is good for them, but not good for their users and with no capability to undo it.
Good product
What do you like best about the product?
Its great to keep track of tasks across the team and across a number of clients
What do you dislike about the product?
I dont like the search function for contacts or the way the formatting gets messed when responding to tickets
What problems is the product solving and how is that benefiting you?
Its a lot easier to see what has not been done for a client request
Review
What do you like best about the product?
Simplicity of accessing templates and sections
What do you dislike about the product?
Some limitations with respect to description of details
What problems is the product solving and how is that benefiting you?
Customers' issues, ticketing, etc
Easy intuitive interface and quick setup. Best in Integration
What do you like best about the product?
Data responses with easy UI clicks. Integrations are fantastic, and built-In custom apps make customizations for customers very easy when complex requirements get IN. Getting a new client onboarded is quick and learning the product is as easy since all options and modules are self-explanatory. Social media integation is the best and response to the comments/notifications are super fast. API for each piece of module and menu makes the data easily available when need to connect from an external application. Webhook functionality is fast and automating ticket workflows are easily configurable. Backend database is highly responsive and hence the application is fast compared to other products in the market. Omnichannel version of the product makes all under one roof of having Chat, Phone, Email, Social media integration and SSP in a single login. Billing is based on the package we buy and options from the basic is cheap and available with needed options to run the businesses.
What do you dislike about the product?
Auto logout option is not available which makes the page remain open at all times. Too many custom apps make the tool clumsy. Field service management needs improvement. Multiple integrations need to be built as an existing feature. Essential tool functional flow like having approvals need to be available as a default option. Trial period to have all features package as to explore more.
What problems is the product solving and how is that benefiting you?
Social media integrations to respond in quick time. Omnichannel feature of integrating Phone, Email and Bots solves dependencies with multiple products. Customized reporting with built-in canned reports are intuitive and easy to use. Chatbots configuration based on customizable workflows without coding enables admins to configure easily without having dependencies with the OEM on the configurations.
Recommendations to others considering the product:
Go for it if you need easy integration with your existing product and social media support with fast responsive UI. Cheap and variety of cost packages.
Fast, reliable and user friendly!
What do you like best about the product?
Freshdesk makes our daily task easier and more efficient. The fact that we can keep track of our reports and tickets efficiently make our job easier. We can also collaborate with our colleagues to work on the same email in order to resolve concerns in a timely manner.
What do you dislike about the product?
The only thing I think they can improve on is when the latency with adding the signature in our emails and sometimes it is doubling up. It would also be better if issues like unable to send emails on some tickets will be resolved. Although it rarely happens it would save a lot of time and effort if it is not happening. Other than that, what a superb system Freshdesk has.
What problems is the product solving and how is that benefiting you?
Timeliness of our specialists to reply and resolve the emails we receive from our clients with the use of reminders and warnings. Also, we can keep track all of our emails accordingly and can customize our buckets is we want it sorted by last updated or by date/time.
Recommendations to others considering the product:
You should definitely grab the opportunity and use Freshdesk as it will greatly impact the your business.
Its a Simple helpdesk tool
What do you like best about the product?
Its user interface. A simple system to reply to emails and attach files. Easy text like canned responses for templates
What do you dislike about the product?
Inability to auto-filter duplicate tickets
What problems is the product solving and how is that benefiting you?
Email queries, complaints, product-related feedback. The benefits are timely resolution, Flexibility of sending surveys or not. Many ticket statuses. Reminders.
Recommendations to others considering the product:
I recommend Freshdesk its interface is user-friendly easy to navigate with a lot of options. It has also customized apps and integrations. Also has Freshchat and Freddie.
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