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Freshdesk - Better way to support customers online
What do you like best about the product?
Freshdesk is straightforward to use and offers many features that can be customized to meet the business requirements. The ability to add multiple collaborators to support large numbers of our customers online in less time is what I love the most about Freshdesk.
What do you dislike about the product?
While being on a minimal plan, some integral features are only available for the most premium plans. Furthermore, it does not have its inbuilt project management board.
What problems is the product solving and how is that benefiting you?
FreshDesk is a robust customer-supporting tool. We use it to support our customers online in a collaborative way, and this way, we can satisfy and retain them.
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Best platform for customer service
What do you like best about the product?
All social messaging apps can be integrated into single platform.
What do you dislike about the product?
The User Interface isn't much friendly. I believe a lot can be improved in terms of User Interface.
What problems is the product solving and how is that benefiting you?
Able to communicate our customers and resolve their queries at much faster pace.
A sensational and outstanding Help Desk solution.
What do you like best about the product?
This tool makes it easier to offer support to all customers/clients visiting our websites.Its easy to engage with our customers more effectively using this tool.Enahnce ease of live chatting with our customers.
What do you dislike about the product?
I have nothing to complain because this tool suits best all our needs.
What problems is the product solving and how is that benefiting you?
Customers support service is best with Freshdesk.Offers effective self-service to our customers.
Recommendations to others considering the product:
I highly recommend this tool as it provides amazing customers service.
Freshdesk doing wonders
What do you like best about the product?
The fact that freshdesk turns customers' emails, sms and calls into tickets makes it easier for managers or take records on agents performance. Freshdesk is easy to man and understand, it's not a complicated site. One can also escalate issues on Freshdesk and you can set SLA (service level adherence) by yourself as a company, thanks to FD. It also has a knowledge base section whereby you can save your product information, thus the agent will not struggle while handling customers' queries.
What do you dislike about the product?
Their price should be lowered, it's quite expensive even though they have a free trial when you first join.
What problems is the product solving and how is that benefiting you?
Handling customers' calls and Freshdesk has played a major role in keeping records and call logs.
Escalating complicated issues via Freshdesk to be handled by the relevant team in the company that am working for.
Escalating complicated issues via Freshdesk to be handled by the relevant team in the company that am working for.
Recommendations to others considering the product:
Freshdesk is an amazing platform for an organization especially in Customer service department. It really plays a major role.
Mange various tickets
What do you like best about the product?
Freshdesk is all in all in handling my various online stores and offers me great services for building the strong client relations and to manage the sales and purchasing circle. This is an Omni channel too l and it is associated with so many other application that are opening new ways for me to better communicate with my customers over their queries and opening new ways, about how can I give my clients the real time sales experience.
What do you dislike about the product?
This tool is very amazing about ticket handling but overall when I look upon it as a customer engagement tool. It lacks many features that include the collaboration with other social platforms and this is a major issue as I have to switch to other softwares for responding to my customers’ from my other channels.
What problems is the product solving and how is that benefiting you?
It has proved to be a useful platform for our organization. This tool handles the customers inquires so well that I never could imagine to shift to any other tool, FreshDesk handle the tickets so well and offers good team collaborations as well, so that we can give our customers the quality services.
Recommendations to others considering the product:
This tool is suggested for better handling the large audience and to interact with the stake holders. This software keeps the record of the conversations with the clients that will help you in future for good business understanding.
Nice suite for Customer support
What do you like best about the product?
The simplicity of the suite and how they are linked together. Easy to use and configure.
What do you dislike about the product?
They do not have efficient spam filters so, sometimes, many tickets are created from spam emails. However, you may apply filters to fix this.
What problems is the product solving and how is that benefiting you?
ticketing system for business
From the Freshdesk panel it is possible to cover all our operations
What do you like best about the product?
From Freshdesk it is easy to access all the support ticket collections we have worked with even before starting our life cycle with this platform: ticket groups from other services such as Zendesk can be imported.
What do you dislike about the product?
The help center that Freshdesk allows us to configure to receive our customers does not offer so many tools when we need to automate the knowledge bases that are added. There are very few report templates.
What problems is the product solving and how is that benefiting you?
We believe that Freshdesk is an excellent choice when working with customer billing processes (when sending payments and having to confirm them, mostly), and for working with any kind of container to store ticket data.
Recommendations to others considering the product:
We recommend Freshdesk because we know that collecting the information from each support ticket that is managed in some report file is easier than with any other platform. Freshdesk is the best way to prioritize customer support.
World Class Customer Support Tool
What do you like best about the product?
Am able to easily and quickly manage all customer support avenues in one place.
The ticketing feature is super awesome as the customer service team is able to attend to clients requests promptly and respond to the tickets in order of urgency.
I was also able to set an autoresponder to assure clients that we are looking into their issues to have them resolved as soon as possible.
The ticketing feature is super awesome as the customer service team is able to attend to clients requests promptly and respond to the tickets in order of urgency.
I was also able to set an autoresponder to assure clients that we are looking into their issues to have them resolved as soon as possible.
What do you dislike about the product?
I have nothing to dislike about the application as it always served me well.
What problems is the product solving and how is that benefiting you?
We needed a uniform support platform where all our customer service agents would serve all clients collaboratively.
We also needed the customer support team to be in sync and ensure the whole team is up to date on what was going on and Freshdesk was able to help us achieve this.
We also needed the customer support team to be in sync and ensure the whole team is up to date on what was going on and Freshdesk was able to help us achieve this.
Recommendations to others considering the product:
Freshdesk is a great customer support application that I would highly recommend.
Freshdesk delivers the best of help desk experiences
What do you like best about the product?
Freshdesk unifies all customer messages that are distributed through various channels, and organizes them into a single source that can be accessed. Freshdesk makes it possible to answer customers and call you directly from chats.
What do you dislike about the product?
The Freshdesk infrastructure seems to be complex enough that controlling the level of collaboration when there are several people working on a single case is a difficult task. It is advisable to delegate attendance calls by employee or department.
What problems is the product solving and how is that benefiting you?
Technical assistance is one of the most important factors to work on to keep customers satisfied once they have purchased our product or service, and Freshdesk serves to deliver the most complete experience possible in terms of quality of communication.
Recommendations to others considering the product:
Freshdesk is recommended before any other online support management software, primarily for the ability to communicate quickly and in an organized manner with customers through any of the attached channels.
Really useful helpdesk system
What do you like best about the product?
Freshdesk is really easy to set up and use. It allows to keep track of all customer's requests and easily manage them. It has a lot of powerful instruments to help streamline the work of the helpdesk team. It also comes with a mobile app.
What do you dislike about the product?
Probably at the beginning some features are not immediately clear but once you get used to it, it becomes easier to utilize. Anyway, this happens with most new softwares.
What problems is the product solving and how is that benefiting you?
We use Freshdesk mainly for customer care, but we noticed that it can be a powerful instrument to keep track of important conversations inside the various departments of our company and also with our suppliers.
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