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Freshdesk review
What do you like best about the product?
Reporting and ticket management (I like the features). I like the courses about it on Freshworks.
What do you dislike about the product?
I would like to have a course on Freshworks for Reports on Freshdesk
What problems is the product solving and how is that benefiting you?
Distribution of work
Emails management
Records management
Customer emails distribution center
Emails management
Records management
Customer emails distribution center
Recommendations to others considering the product:
This is a great tool for call centers
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Very light application
What do you like best about the product?
The best part here is this web based application is very fast in terms of response. With a low speed internet also iam able to work on it during work from home situation. And also the navigation part is very easy in this compared to some other applications.
What do you dislike about the product?
Actually there is nothing to dislike about this software if your having a small size businesses. But it's not suitable for large size businesses as the data transfer rate is not that great.
What problems is the product solving and how is that benefiting you?
This web based application helps me in doing daily office activities like creating tickets and doing official mails.
Freshdesk offers us a good option
What do you like best about the product?
They offer a free permanent plan. As you grow, this is a great way to start and improve. It is easy to use and has a friendly user interface.
What do you dislike about the product?
It helps to further customize the theme of the portal. Allows for greater adjustment and improvement of the size of the knowledge base portal client.
What problems is the product solving and how is that benefiting you?
Our organization mainly uses Freshdesk for the knowledge base. It solves many internal problems for customers, including internal FAQs, process, customer service and technical information.
Recommendations to others considering the product:
Since its multi-level plans are designed to meet the needs of customers at all levels, it is an ideal choice for companies of all sizes (including start-ups, small and large companies).
FreshDesk is one of the best platform that I have ever used.
What do you like best about the product?
The best thing about the freshdesk was it's consistency, whether you are getting bulk of loads on the same platform for the queries. It was the easiest way to response on the multiple tickets instantly.
What do you dislike about the product?
The one thing I dislike about freshdesk was it's UI was not user friendly. Sometimes it's bit difficult to work on it by finding previous solutions. Otherwise it is one of the best platform to start working on it without any trouble.
What problems is the product solving and how is that benefiting you?
We are basically providing resolutions to the customers for the queries that they have raised.For each and every responses customer do have the option to give the feedback for the conversation.
Recommendations to others considering the product:
It is one of the best platforms in order to work on multiple resolutions.
My experience with Freshdesk
What do you like best about the product?
Ease of use, organised, trackable emails, better productivity
What do you dislike about the product?
Not enough customisation options available
What problems is the product solving and how is that benefiting you?
Email support has become easy and Freshdesk ensures not even a single email is missed out. SLAs are easy to meet
TERRIBLE Customer Service! DO NOT use this platform.
What do you like best about the product?
It is easy to sign up for a subscription. Lots of online tools to help get started.
What do you dislike about the product?
I signed up for a paid account back in August 2020. I added omni-channel to my account and less than a month into my paid account, I notified my sales rep that I needed to cancel the omni-channel feature because 1. I didn't know what it was 2. I have a very small team 3. I work in an educational setting. I really had no need for omni-channel.
Initially, the sales rep was responsive and told me he could only prorate my credit, even though I had their paid account LESS THAN a month (started paid account on 08/07/2020. Notified sales rep on 08/26/2020). Eventually, he stopped responding altogether for periods at a time. Said he would call me and didn't. Said he would put in a request for my credit and didn't. Two months in, I finally called him (again) and I got a bunch of excuses about how finance is based in India and there's "so much going on there." After this call, he FINALLY put in a ticket to request a credit to my credit card. Three months into this nightmare, I am told they would only credit the difference to my account where I could use the credit for future purchases.
I DO NOT recommend FreshDesk due to their terrible customer service and their bait and switch. e.g. super easy to sign up and plug in your credit card but you can forget about customer service, because there is none!
Initially, the sales rep was responsive and told me he could only prorate my credit, even though I had their paid account LESS THAN a month (started paid account on 08/07/2020. Notified sales rep on 08/26/2020). Eventually, he stopped responding altogether for periods at a time. Said he would call me and didn't. Said he would put in a request for my credit and didn't. Two months in, I finally called him (again) and I got a bunch of excuses about how finance is based in India and there's "so much going on there." After this call, he FINALLY put in a ticket to request a credit to my credit card. Three months into this nightmare, I am told they would only credit the difference to my account where I could use the credit for future purchases.
I DO NOT recommend FreshDesk due to their terrible customer service and their bait and switch. e.g. super easy to sign up and plug in your credit card but you can forget about customer service, because there is none!
What problems is the product solving and how is that benefiting you?
Easy to pull reports and track tickets.
Freshdesk - easy to use, but, there are bugs
What do you like best about the product?
The best feature is the auto allocation of tickets in Freshdesk. No matter how many agents work on the platform, the auto allocation works like a charm, without duplication or repeated occurences of the same task.
What do you dislike about the product?
There are bugs while sending emails, where in the same email id sent twice to the customers or clients. Even though this does not happen everytime, no one wants to send the same thing twice. It feels like spam.
What problems is the product solving and how is that benefiting you?
Freshdesk helps in bulk emailing the clients as well as have many template options which can be created, instead of typing the same matter again.
One of the best call logging systems I've used
What do you like best about the product?
The mobility and simplicity. I can use it from anywhere and without installing anything.
What do you dislike about the product?
The only thing I don't like is the duplication of notifications on the phone app, when using the web interface
What problems is the product solving and how is that benefiting you?
It does exactly what its meant to do. That is keeping records of customer interactions
Advance collaboration tool
What do you like best about the product?
When I launched my Omni channels, I was very worried how to manage the customer interaction and how to show my availability to my customer’s s that I can better assist them. In addition it was very difficult for me to have the detailed insight of any order. Then I came across Desktop and to my amaze it was the best remedy against my problems. Now I can easily track any particular customers and through ticketing system I can easily assist them.
What do you dislike about the product?
It is limited in its integrations only it is associated with few tools, also one of the main issue is its pricing policy that really needs an urgent attention, moreover whenever I try to upload heavy files then it causes problem of slow down or failed upload, due to which I have to upload image by image and that is really a head ache.
What problems is the product solving and how is that benefiting you?
This tool not only helped be to make strong customer relation but also my team feels more convenient to handle great workload. I am happy and satisfied customer of Freshdesk, which is very easy to installed and configure. It really works with consistency and no problem of lagging and delay in start occurs ever.
Recommendations to others considering the product:
It is so far the best tool for handling your customer’s queries and to deliver them real time experience. This tool is very helpful for managing your online businesses.
Freshdesk a reliable webapp and android app for businesses
What do you like best about the product?
100% uptime. Keeping the track of user email queries and i termal communication based on many filters. And many customisable options.
What do you dislike about the product?
Application load time. And font types and.. segrigation of emails based on levels of login.
What problems is the product solving and how is that benefiting you?
Its a great solution for keeping a track of the customer resoved/unresolved tickets, internally can assign the tickets to the available desired agent on floor. Based on the kind of issue can be segregated to the desired team.
Recommendations to others considering the product:
Its really good software if you are concerned about the customer queries and issues
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