Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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No way!
What do you like best about the product?
Easy to setup and implement in your company
What do you dislike about the product?
Price high and there isnt a good assistance...you ping from one operator to another one with any resolve your situations.
What problems is the product solving and how is that benefiting you?
I use freshdesk from 4 years and every time I have some problem assistance it's always absent!
No reply, no way to fix it, and every year price increase!
No reply, no way to fix it, and every year price increase!
Freshdesk review
What do you like best about the product?
Freshdesk is convenient to use and user friendly
What do you dislike about the product?
There is no negative feedback about freshdesk.
What problems is the product solving and how is that benefiting you?
Freshdesk helps me to resolve customer concern, and it benefits me by giving accurate resolution
Reliable platform, excellent customer service.
What do you like best about the product?
The platform is user-friendly, super reliable, intuitive and easy to manage with non-technical resources. Anytime we've encountered any issues (always minor), the Freshdesk team has always been quick to assist. I work with many vendors, and they are hands down the most responsive and always so pleasant.
What do you dislike about the product?
The reporting features could have more customization features. For example, when viewing agent reports, the report tells you how many tickets an agent has responded to but doesn't have a group total. We aren't able to export email threads. We aren't able to link more than one chat account to Freshdesk.
What problems is the product solving and how is that benefiting you?
We're able to manage multiple accounts under one platform and have the ability to silo our many unique accounts when necessary. This is a particular need for our business that other players in the industry have been unable to solve, such as Kustomer.
STYLI Review
What do you like best about the product?
Immediate support from their supprot team
Automaitons & analytics
They make our life easier by allowing us to do lot's of work arounds to fulfill our requirements
Automaitons & analytics
They make our life easier by allowing us to do lot's of work arounds to fulfill our requirements
What do you dislike about the product?
No thing I love the whole product overall, I would've been more happy if freshcaller enabled in KSA & UAE without any limitations, apart from that the entire product is perfect (freshdesk & freshchat).
What problems is the product solving and how is that benefiting you?
Freshdesk for us is an escalation management system and helping us to monitor agents performance through dashboards
it also supports in replying to emails and Facebook interactions as well as Twitter interactions
it also supports in replying to emails and Facebook interactions as well as Twitter interactions
Freshdesk
What do you like best about the product?
Automatic ticket creation, can easily sort out tickets through tagging and auto flagging
What do you dislike about the product?
There is none I do not like about Freshdesk
What problems is the product solving and how is that benefiting you?
We use freshdesk as a platform to manage our social media pages and make sure customers are assisted in their concern
Freshdesk for ticket managing
What do you like best about the product?
Freshdesk is an excellent tool for assigning work-related queries. In simple terms it's a toll for ticket management
What do you dislike about the product?
One disklike about Freshdesk is only the user assigned will be known about the issue.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us to connect with issues and respond very quiclkly.
FRESHDESK NAVIGATION
What do you like best about the product?
Very helpful to track all records/information of customers to be able to provide quick resolutions to the customers. Furthermore, it helps us to generate with all the details needed.
What do you dislike about the product?
Nothing bad feedback about freshdesk since it is convenient for all users/agent.
What problems is the product solving and how is that benefiting you?
for all customer inquiries/complaints, it's easy for me to provide actual resolutions.
User friendly
What do you like best about the product?
Integrations in Freshdesk and robust functionality with ready-to-use integrations are the keys to maximising customer experience
What do you dislike about the product?
Report generation and logics are bit complecated
What problems is the product solving and how is that benefiting you?
Internal quality and on-time resolution; moreover we can monitor agents' productivity
freshdesk is useful app or system
What do you like best about the product?
the way fresh desk can cope up with millions customer details and other details needed thats why fresdesk is the best and useful and recommendable to other people
What do you dislike about the product?
there's so much to click and there's so much to clicking the need to do and before we finish the task or email that can be done
What problems is the product solving and how is that benefiting you?
it is useful to me and my other co workers
EASY
What do you like best about the product?
EASY TO USE, THE PLATFORM IS USER FRIENDLY
What do you dislike about the product?
SOMETIMES ENCOUNTER ERROR WHEN SEARCHING FOR SPECIFIC ITEM
What problems is the product solving and how is that benefiting you?
THIS PLATFORM IS USED AS LIBRARY OR STORAGE OF IMPORTANT DOCU,ENTS THAT WE SHARE WITH OUR BUSINESS PARTNERS
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