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Ticketing system
What do you like best about the product?
The simplicity and the design. The solutions page is great for building a knowledge base.
What do you dislike about the product?
The reports could be better and unfortunately we have to pay for premium reports.
What problems is the product solving and how is that benefiting you?
With Freshdesk we can run an efficient ticketing system that is perfect for our customers happiness.
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A simple tool to start recording support tickets.
What do you like best about the product?
Its simple to integrate with gmail and to bring team on same page while still using free version. It's best tool if you want to start building support function at your organisation.
What do you dislike about the product?
If you want to use premium features you will have to pay very high per user. They have multiple paid plans but you will have to buy costliest plan to get all premium features.
What problems is the product solving and how is that benefiting you?
We use freshdesk for collboration in support team and manage support team which we have at our organisation. It helps us in following things
a) To keep track of email which are coming to support email address.
b) To keep track of status of each ticket in terms if it is pending on customer or our internal team.
c) to track performance team.
d) To calculate CSAT score of individuals.
a) To keep track of email which are coming to support email address.
b) To keep track of status of each ticket in terms if it is pending on customer or our internal team.
c) to track performance team.
d) To calculate CSAT score of individuals.
Recommendations to others considering the product:
A goto software for Support teams.
Finding options you want in settings is like spelunking a dungeon.
What do you like best about the product?
There are a lot of options, if you want to set something up a specific way, it might exist, but good luck finding out how.
What do you dislike about the product?
The options are had to find anything in. It is 100% faster to google search and find someone complaining about the same issue than to actually intuitively navigate the settings.
What problems is the product solving and how is that benefiting you?
We needed a ticketing solution, knowledge base, forum, and facebook integration, it provides those.
Easy to resolve issues, link to content and canned messages, collaborate with team
What do you like best about the product?
The flexibility provided by Freshdesk to segment tickets, add notes, collaborate with team members, and track results is fantastic
What do you dislike about the product?
There is really nothing I actively dislike.
What problems is the product solving and how is that benefiting you?
We have been able to move much of our support to the ticketing platform, which frees our reps up to deal with escalations and take calls from VIP customers. It is easy to resolve issues and FreshDesk allows us to collect enough information to resolve issues in only a few exchanges.
This is excellent tool for handle my business
What do you like best about the product?
Lead review and strength of lead. also notification part good.
What do you dislike about the product?
I seen there are no itegration available with aws service.
What problems is the product solving and how is that benefiting you?
It will help me to my customer issue handling without missing any ticket.
Recommendations to others considering the product:
my own laptop
The amazing customer relationship platform
What do you like best about the product?
It is intergrated with social media accounts like twitter and facebook, so you can easily manage all these at one place and it provides very easy setup. You can learn from its provided tutorials if you have any problem using it. Its ticketing automation feature provide you better management of your business workflows because you can create tickets in different ways. It also provides third party integration with other tools like mailchimp, skype, dropbox etc so you can use their platform as well to use it in better way.
What do you dislike about the product?
They must integrate with other social media trending applications as well like instagram or others. A refresh to client side portal is needed as it becomes clunky. There must be upload images option required rather than attach files. In this app assigning email to team members is remain hidden in inbox which causes duplicate works.
What problems is the product solving and how is that benefiting you?
The platform is overall a great support for customer support as we had enough number of clients to manage now this platform made easy to transfer, add information to any client. It is integrated with other online chats system so this feature is quite helpful. The analysis became easy for us now any time we can check any individual's result. This helped us a lot for upcoming leads.
poor technical support and poor attention
What do you like best about the product?
Fresdesk has brought us many more problems than we could solve with them, above all because their technical support is deficient. We lasted more than 4 days because if they wanted to pay attention to us and incidentally when they attended to us, we received annoying responses that they would soon contact us. which in the end never came like this our ordeal began as we began to lose clients since we could not solve the problems with freshdesk the agents never returned our calls and basically the message they sent us was that we were not important enough for them to deign to answer us
What do you dislike about the product?
I really don't like anything about freshdesk since they brought us a lot of problems and waste of time and money. Their technical support never solves anything and I had problems with the caller ID and my database is completely messy. I do not recommend them at all.
What problems is the product solving and how is that benefiting you?
use we didn't get any benefits since we could never work well with them so we could never make effective use of freshdesk
Very useful, must invest time to know features
What do you like best about the product?
Ease to configure new fields and new menus
What do you dislike about the product?
All the time required to understand what the tool can do for you. Cannot customize dashboards
What problems is the product solving and how is that benefiting you?
We use fresh desk as ticketing tool for customer support, questions and technical support.
Excellent to track interactions and history and SLA
Excellent to track interactions and history and SLA
Recommendations to others considering the product:
After having the users training get the admin training to understand the configuration and possibilities of the tool
Essential tool in my daily work.
What do you like best about the product?
FreshDesk is a good support plan which allows for effective customer service. Using this particular tool to process claims might be gratifying. It was simple to control and tackle all complaints. We owe the success of ours to a huge level. It's easier to track old and new claims and resolve them well before they're finalised. It's become a helpful platform for building good customer relationships.
What do you dislike about the product?
It's a software program which enables you to provide customer service, it's a top quality, flexible service which is going to solve some difficulties in a relatively short period.
What problems is the product solving and how is that benefiting you?
Freshdesk assures good quality of service and customer service management is happy and also surprised with this particular device. The UI of this device is very easy to adapt and very simple to learn. It's fascinating that every individual criticism may be accompanied by info that is relevant and forwarded to the next relevant person or department in control of the business. I actually love the service it provides.
Recommendations to others considering the product:
This has strengthened cooperation. Because of effective functioning, we're able to communicate with the customers of ours without problems. It may be said it's a tool to offer services at an affordable cost.
Great Product- Highly Recomend
What do you like best about the product?
This platform is mature and extremely user friendly. We have recently switched from another support platform and we have had glowing reviews from customers for the user experience. We also have great internal reviews. It was easy to learn and easy to configure. The FreshWorks platform has many features that could be helpful for any business needing this kind of service.
What do you dislike about the product?
I wish they had a better knowledge base.
What problems is the product solving and how is that benefiting you?
Analytics and user experience are way better than a competitor!
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