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The best Help desk Solution
What do you like best about the product?
A work tool to manage support ticket unique in its class, with a clean and dynamic interface that gives users a tool to open easy support tickets and at the same time get quick questions and answers and likewise to employees Support provides you with an easy-to-use dashboard with many tools available when responding, transferring, or closing a customer ticket. for me it is the best support tool and one of the most complete on the market.
What do you dislike about the product?
In my opinion I think that the option they offer in omnichannel is a little incomplete in the sense of buying the products separately or all in one in order to save money, I think that there are very necessary tools that are only obtained if you buy the packages by separated but at the time of joining them in a single package they lack very good characteristics that should be included. I also believe that they should offer support in other languages such as Spanish, one of the most widely spoken in the world and with a presence in many countries, also the waiting time on many occasions to resolve a support ticket is days or on occasions not they answer and that makes the service a bit annoying
What problems is the product solving and how is that benefiting you?
Through the Freshwork products included, fresh desk, fresh caller, fresh chat we have been able to get one of the most complete tools to be able to handle the questions, doubts or problems of the clients since when integrating all the tools in the same place, they do the I work easier and faster for both the client and the support employee.
Recommendations to others considering the product:
It is one of the most complete services, easy to use and with many options when purchasing it.
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a little clunky and buggy. Some nice features
What do you like best about the product?
General responsiveness of the website and tickets search feature is strong
What do you dislike about the product?
Some features do not work well such as the colleague ticket view feature which is not 100% accurate and some template text field bugs. (you start typing and the cursor sometimes go back up at the beginning of the text box...strange)
What problems is the product solving and how is that benefiting you?
We log call tickets and receive customer requests through our CRM (Activix). Our knowledge base and chat system (Freshchat) is also integrated directly to the CRM.
Recommendations to others considering the product:
Try their trials, it's worth it! We use Freshdesk for tickets and Freshchat for chat sessions integrated to our CRM software and it works well.
Another great app for helpdesk
What do you like best about the product?
Great to handle support through email and awesome response
What do you dislike about the product?
The costumer portal lacks of more information
What problems is the product solving and how is that benefiting you?
IT problems and give support both teammates and clients
Recommendations to others considering the product:
Popular help desk software solutions on the market.
An excellent system which supports your customers.
What do you like best about the product?
The app evolves quite well. It is intuitive and easy to use that lets its consumers accomplish all sorts of activities without having to learn in depth any of its features. Watching any demand they make is especially helpful, using tokens to enable each event to be checked in better specifics including client history and helping to decide the agent who he is ideally suited to fix each issue.
What do you dislike about the product?
Monitoring isn't very good, because you prob won't have the amount of reports you'd like to have even if they provide some freshdesk-type apps, there's scope for enhancing this monitoring system's improved application.
What problems is the product solving and how is that benefiting you?
We had a major problem in the business where I work, valuing complaints and client issues that needed to be addressed as quickly as possible. Along the process these have been overlooked as the scope has risen and we have been wasting time locating them between the lists. This dilemma has gone down in history with the aid of freshdesk, as it helps us to arrange the tickets that are most relevant for us to fix and keep them right on the board so as not to lose track of them in the operation.
Recommendations to others considering the product:
It is a program which will make you enjoy that from the very first time you use it, the functionality of its features, the ease of its apps, the intensity of its software reaction.
A business ticketing solution and more
What do you like best about the product?
The information it provides from each user is very useful as it keeps abreast of data of interest which help the agent to have a better understanding of the client. The ability to prioritize tickets depending on whether they come to say from a specific department or customers who need to be served immediately allows team members to work with a dynamic required by application requirements or software they're working with. The robustness of its functions makes it a tool of great flexibility and management.
What do you dislike about the product?
The documentation is a bit advanced and difficult to digest even for advanced users so it is necessary to read carefully in order to understand correctly the instructions to follow. Very little customization place in different parts of the app as in color editing and layouts which would be of great help for users who need to work in a specific way to be more productive day after day. Reporting falls short on metrics that would give significant value to the performance analysis of a certain point of interest of the company.
What problems is the product solving and how is that benefiting you?
The main benefit is that all our ticket section is backed up in the cloud, the customer support analysis data can be accessed from the company's business accounts and finally, the embedded marketing solutions of Freshdesk makes it possible to create marketing paths like email marketing, SEO, etc.
Recommendations to others considering the product:
Although is the first support software that I've used, I recommend it because it offers complete features in the dealing of customer support for your services and its automation. I think that it can be the ideal solution to avoid using an email inbox to handle your clients' problems, avoiding spam and missing emails.
Effective customer support solution
What do you like best about the product?
Freshdesk is the effective support program that let us provide effective customer care to our customers. The complain management of this tool is satisfying. I can easily manage all complaints and their solutions. It has a big hand behind our success. I can easily track new and old complaints and precede them for their better solution. This is the tool that has become a useful platform it is building a strong relationship with customers.
What do you dislike about the product?
This is the software that let us win our customer's heart by providing them effective and reliable services. If I talk about its customer support that is very skilled and responsive which resolve our every single problem in less time.
What problems is the product solving and how is that benefiting you?
Freshdesk provides great services the customer support management with this tool is satisfying and amazing. The interface of this tool is easy to customize and easy to learn. The interesting thing we can pin notes on any single complaint and transfer the information to other concerned responsive department or person in our organization. I really love its services.
Recommendations to others considering the product:
It has made stronger collaboration. We can easily communicate our customers with the help of its effective features. I would also mention that it is cost effective tool that provides affordable services.
Most reliable and efficient CRM
What do you like best about the product?
This unique tool has a bundle of features that helps in managing my contacts at one place as I have dozens of contacts in my list so I can easily manage each one of them through it. Moving ahead this system has a variety of features that helps in keeping check on all my sales processes and also I can even check my websites through it. This tool has the best interface which can easily customize and also it helps me to work even at home through its mobile application.
What do you dislike about the product?
For me there is nothing to objectify in this product. All the features are quite useful and also manageable for anybody. It is going on the right direction. I have no major complaint against this efficient tool.
What problems is the product solving and how is that benefiting you?
This product is highly efficient in tracking all my sales processes in order to keep a record of all the profits and loss in just one place. Apart from that it assures that all the needs and demands of my clients and customers are satisfied or not. Moving forward this initiative product helps me in maintaining a check and balance on my phone calls and also assures my social media management as well. Therefore, from my perspective this application is really good if anybody wants such a useful helper in their surroundings.
Recommendations to others considering the product:
A best background application that doesn’t affect the working of your system and always comes up with an amazing solution. This software has the ability to create useful profiles for my company and also to make a beautiful contact list that helps me in various ways.
World’s leading CRM
What do you like best about the product?
Freshdesk is a leading customer support software because it assures the customer relationship management in the best way. Moreover, this application has certain useful features that increase my productivity of work in terms of managing all my clients and customers in a unique way without any difficulty. Apart from this it has certain features that are beneficial in terms of increasing my sales by different ways.
What do you dislike about the product?
It is always a good solution for all those companies that require an affordable CRM that also matches their terms and conditions. So, it is flexible enough for every type of company whether it’s B2B or B2C because of its amazing features.
What problems is the product solving and how is that benefiting you?
I can easily manage my sales pipeline through it, which is wonderful enough to make me engage in everyday sales outcomes. I can easily interact with my customers through its variety of channels that are creating a beneficial environment around me. Moving ahead it has certain features to support me with my controlling system by tracking all my deals in a regular manner.
Recommendations to others considering the product:
It is a good recommendation for any sort of company where there is less resource as well because of it is free cost nature. Also, it’s indeed the best CRM these days.
High efficiency and performance for a customer support system
What do you like best about the product?
First of all its user interface is well friendly, easy navigation, user controls easy to view which helps to perform all kinds of tasks necessary to deliver a responsive and quality service to all the customers of your business. Tracking tickets throughout the entire process is one of the advantages offered by freshdesk which provides an open communication channel at all times with the client with the possibility of redirecting the client to an agent who is better trained and thus being able to provide a more personalized experience with a high level of efficiency
What do you dislike about the product?
When it comes to reporting it does not provide important metrics that you would like to perform a correct analysis of operation within your workflow so it is necessary to implement more options within the report to have a more detailed insight of points of interest to you and your team.
What problems is the product solving and how is that benefiting you?
Ticket status tracking was always a problem with the software my company used before, I didn't have a clear and easy way to prioritize them so there was endless requests which were very difficult to know which were higher importance compared to others, thanks to Freshdesk this was in the past due to its effective management of its ticket system which provides the possibility to better structure your workspace and thus work in a much more organized way causing the productivity of an entire team to be substantially increased
Recommendations to others considering the product:
The simplicity of its functions at the same time of the possibility to configure them as complex as it is necessary will make you do not want to work with any other type of customer software, it's balanced structuring of functions, response of it's tools and their powerful range of features ensure that all customers who are served under Freshdesk control end up receiving a quality service, highly personalized and with the minimum possible delay, all under a single platform.
FreshDesk
What do you like best about the product?
It is easy to use, we can create canned responses and add those responses with shortcuts faster and we can automate actions against incoming tickets for marking them as spam or assigning some similar values to all tickets like group, priority, team etc and track SLA for tickets for and communicate easily with clients.
What do you dislike about the product?
there are some issues when using freshdesk on mobile and we are unable to perform actions against tickets we receive when we are away from PC and want to respond to a ticket.
What problems is the product solving and how is that benefiting you?
Creating E-Guides, providing technical support, managing tickets, responding to tickets, tracking SLA.
Recommendations to others considering the product:
it is easy to use, you can create E-Guides, provide technical support, manage tickets, respond to tickets, track SLA.
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