Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Customer service tickets made easy!
What do you like best about the product?
FreshDesk is a user-friendly help desk software that helps businesses manage customer support inquiries. It offers a bunch of features that allow businesses to effectively manage and respond to customer's questions. It can be customized to fit any professional needs and makes it super easy to manage large volumes, with features such as tagging tickets, merging them and even assigning them to specific users.
What do you dislike about the product?
Freshdesk offers robust reporting and analytics capabilities, which are sometimes limited or difficult to use. Also, FD's prices are higher than their competitors which offer basically the same features.
What problems is the product solving and how is that benefiting you?
In my case, Freshdesk helps with customer inquiries and being able to sort and organize them. We used to have inquiries come through email and there was no way to efficiently answer or organize them. As of now, each analyst can answer the inquiries that pertain to their own clients, with minimal effort and maximum efficiency.
freshwork review
What do you like best about the product?
it is very helpful to connect with customer
What do you dislike about the product?
nothing to dislike it is very good and easy to use
What problems is the product solving and how is that benefiting you?
to connect with all customer
Good tool for fair price
What do you like best about the product?
It was easy to migrate and make the support up and running.
Customization is straightforward and rich in features
Customization is straightforward and rich in features
What do you dislike about the product?
I cannot disable users from creating tickets by writing to the support email or replay tickets by email.
Tags are not selectable on rules
Tags are not selectable on rules
What problems is the product solving and how is that benefiting you?
Communicating with customers. Have feedback and rely the load among the Agents
Review Fresh Desk
What do you like best about the product?
Have been using since 3 years and it's working magnificently it provides solutions for customers support, Remote Desktop and call logs management. Implementing was smooth and simple.
What do you dislike about the product?
I don't see anything to dislike as this performing real well. I am happy with that
What problems is the product solving and how is that benefiting you?
It's benefiting us by providing support for Helpdesk management and live chats support to our clients and end user's. They are well suited if you are looking for Helpdesk management tool.
oevrall good with a few hiccups
What do you like best about the product?
tickets are fast, user friendly system, data extraction
What do you dislike about the product?
support speed, communication sometimes, graphics are not constant
What problems is the product solving and how is that benefiting you?
chat support, email support.
A tool to ease my organisation's efforts
What do you like best about the product?
Freshdesk has been one of the tools with a wide range of options to explore and implement to simplify day-to-day work
What do you dislike about the product?
Colour schemes and options to colour code
What problems is the product solving and how is that benefiting you?
We are using Freshdesk extensively for communicating with our customers and it is helping us build wonderful data which we need to solve multiple problems.
Amazing tool
What do you like best about the product?
The way makes everything more easy to work with your tickets and customers, the amount of time that save you is really appreciated in the busy times.
What do you dislike about the product?
That is not lots of options for fonts and ways to create the canned responses.
What problems is the product solving and how is that benefiting you?
The typical problem of customers sending lots of seperates emails, with this tool you can merge them and keep track with all much easier
Good experienc
What do you like best about the product?
It is easy to set up. I like the interface.
What do you dislike about the product?
There is no API to massivelly donwload all the articles from the solution.
What problems is the product solving and how is that benefiting you?
I can better control the multiple paralelle conversations with the same customer accross diferent teams.
Intuitive and easy to navigate
What do you like best about the product?
User-friendly interface: Freshdesk has a clean and intuitive interface that makes it easy to navigate and use, even for those who are new to help desk software.
Multi-channel support: Freshdesk offers support across multiple channels, including email, phone, chat, and social media, which helps to streamline customer communication and support processes.
Automation: Freshdesk offers a variety of automation features, including canned responses, workflows, and auto-assigning of tickets, which can help to reduce manual work and improve efficiency.
Reporting and analytics: Freshdesk provides customizable reporting and analytics tools, which allow you to track key metrics and gain insights into the performance of your customer support team.
Customization: Freshdesk is highly customizable, allowing you to tailor the platform to your specific needs and preferences. This includes customization of workflows, forms, and reports.
Multi-channel support: Freshdesk offers support across multiple channels, including email, phone, chat, and social media, which helps to streamline customer communication and support processes.
Automation: Freshdesk offers a variety of automation features, including canned responses, workflows, and auto-assigning of tickets, which can help to reduce manual work and improve efficiency.
Reporting and analytics: Freshdesk provides customizable reporting and analytics tools, which allow you to track key metrics and gain insights into the performance of your customer support team.
Customization: Freshdesk is highly customizable, allowing you to tailor the platform to your specific needs and preferences. This includes customization of workflows, forms, and reports.
What do you dislike about the product?
While Freshdesk is a reliable and efficient help desk software, there are a few downsides to consider:
Limited customization options: While Freshdesk is highly customizable in terms of reporting and analytics, some users may find that the platform's customization options for the user interface and workflows are somewhat limited.
Price point: Freshdesk's pricing can be relatively high compared to other help desk software options on the market. While there is a free plan available, it comes with limited features and functionality.
Learning curve: While Freshdesk is generally user-friendly, there can be a bit of a learning curve when first getting started with the platform, particularly for those who are new to help desk software.
Overall, while there are some downsides to Freshdesk, I still believe it to be a strong choice for businesses looking for a reliable and efficient help desk software solution.
Limited customization options: While Freshdesk is highly customizable in terms of reporting and analytics, some users may find that the platform's customization options for the user interface and workflows are somewhat limited.
Price point: Freshdesk's pricing can be relatively high compared to other help desk software options on the market. While there is a free plan available, it comes with limited features and functionality.
Learning curve: While Freshdesk is generally user-friendly, there can be a bit of a learning curve when first getting started with the platform, particularly for those who are new to help desk software.
Overall, while there are some downsides to Freshdesk, I still believe it to be a strong choice for businesses looking for a reliable and efficient help desk software solution.
What problems is the product solving and how is that benefiting you?
Freshdesk is a really nifty help desk software that tackles a lot of the common customer support issues businesses face. For me, it's been a lifesaver in terms of streamlining communication with customers. All their inquiries and issues are centralized in one place, which is a huge relief when you're dealing with a lot of different channels.
Another thing I love about Freshdesk is how it automates a lot of the repetitive tasks that can bog down your support team. Canned responses, workflows, and ticket assignments all make things run a lot smoother and faster.
Another thing I love about Freshdesk is how it automates a lot of the repetitive tasks that can bog down your support team. Canned responses, workflows, and ticket assignments all make things run a lot smoother and faster.
A simple but sophisticated CRM
What do you like best about the product?
Ease of Integration with backend, wide range of third party integration options, reasonable pricing, start up credits, nice tech infrastructure.
What do you dislike about the product?
Support team takes more time to respond and resolve queries.
What problems is the product solving and how is that benefiting you?
It has solved our customer faq hosting in our native app, helps us manage email tickets flowing in from different product offerings, helps us prioritise and bifurcate tickets based on issue types, helps us address social media complaints from one place.
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