Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Absolutely great ! Thats a great sollution for the professional companies dealing with many clients
What do you like best about the product?
Everything about Freshdesk! I really enjoy working with Freshdesk because its a really easy tool to deal with all the emails and to keep them in order. The assigning part to the agents it's great ! also the fact that you can add own filters, add the tags. Very helpful when you deal with massive amounts of the emails
What do you dislike about the product?
So far I have no complaints, I only would change it to be more clear when comes to analytics.
What problems is the product solving and how is that benefiting you?
Dealing with all the emails in an easy and fast way .
Recommendations to others considering the product:
It's unbelievable how easy is transmission from let's say Zendesk to Freshdesk! The team will do that for you so you dont need to worry that your old emails will be lost!
- Leave a Comment |
- Mark review as helpful
Customer service circumstantially.
What do you like best about the product?
Freshdesk has really occupied a very important place in the operation of our company, I consider that this platform has contributed the best functions and has perfected its features towards the user every day. I consider that this platform has given me the necessary to have a good performance and a correct implementation. During my experience, several positive factors emerged which correctly enhanced the results so that they could be noticed in the company, these factors are:
1.- Freshdesk has allowed me a perfect stability during customer service through videochat, this has allowed me to connect better and interact more accurately with each client.
2.- Very simple platform to use and implement, I really like to use Freshdesk, it has no complications regarding the use and application in customer service.
1.- Freshdesk has allowed me a perfect stability during customer service through videochat, this has allowed me to connect better and interact more accurately with each client.
2.- Very simple platform to use and implement, I really like to use Freshdesk, it has no complications regarding the use and application in customer service.
What do you dislike about the product?
All these positive factors were circumstantial in my business development, however, during my experience there were also several negative factors that significantly affected my business progress, these factors are:
1.- Freshdesk is at a fairly high price, I believe that this platform should offer prices more adapted to user financing, so that small businesses can also access the great functions of this platform.
2.- The mobile phone application has a small deficiency with the notification system, since it does not notify at the exact moment when a new customer needs support or needs to resolve any questions.
1.- Freshdesk is at a fairly high price, I believe that this platform should offer prices more adapted to user financing, so that small businesses can also access the great functions of this platform.
2.- The mobile phone application has a small deficiency with the notification system, since it does not notify at the exact moment when a new customer needs support or needs to resolve any questions.
What problems is the product solving and how is that benefiting you?
My experience with Freshdesk was quite good despite the various negative factors that arose during the period of time it was used, since this platform has been helping us to have constant attention with all customers, to provide them with a better resolution of doubts and better support within the company that I am currently work for. Honestly, I am satisfied with Freshdesk and its great business capacity.
Recommendations to others considering the product:
Freshdesk is a platform that is very much worth buying, since it enhances the results of the customers and improves the experience of attention and support, ensuring that customers are always satisfied with the attention. Freshdesk is the best platform for customer service.
The new interface is very clean and easy to navigate.
What do you like best about the product?
Easily integrates with custom domains for seamless consumer expertise.Tagging and reassigning is simple.
Mobile apps work well and permit for simple use across multiple platforms (particularly helpful once operating remotely).
Lots of nice options at intervals the free set up. The free set up permits for a good quantity of branding/customization of consumer portal.
Mobile apps work well and permit for simple use across multiple platforms (particularly helpful once operating remotely).
Lots of nice options at intervals the free set up. The free set up permits for a good quantity of branding/customization of consumer portal.
What do you dislike about the product?
The login answer drives Pine Tree State barmy. As AN Agent, I even have to login at a separate domain than my branded portal, that is confusing for brand spanking new team members and adds many steps to the login method. this is often notably cumbersome once attempting to use third party integrations that need Freshdesk login (like Shift App for Gmail).
A style refresh to the client-side portal would be nice. It's a touch clumsy and even with customizations, the default answer feels a touch dated.
A style refresh to the client-side portal would be nice. It's a touch clumsy and even with customizations, the default answer feels a touch dated.
What problems is the product solving and how is that benefiting you?
We use Freshdesk to combination support requests from shoppers. I've extra many key members of my team as Agents, thus tickets will be assigned on to them and that they will communicate directly with the consumer for resolution. Freshdesk streamlines team communication and permits for expedient resolution of consumer problems. Agents will tag one another in notes and simply hand-off or collaborate pro re nata.
Recommendations to others considering the product:
Freshdesk is extremely like minded for growing firms wherever communication issues or requests via e-mails might get tons messier. however I additionally assume the price of the tool is very important, therefore perhaps in growing firms that don't have a lot of cash to take a position in ticketing tools, AN ASCII text file possibility might work higher.
This has made me more productive
What do you like best about the product?
Organizational and prompt responds with so many cool features like adding solutions, inventory, etc
What do you dislike about the product?
nothing yet. i have not noticed any thing yet.
What problems is the product solving and how is that benefiting you?
It related issues and this has been productive for me.
Recommendations to others considering the product:
N/A
The best way to offer technical support.
What do you like best about the product?
Freshdesk has become a very renewed way to establish various benefits around customer service and ticket service as a support for any questions. I believe that this platform has been sufficiently complete around what it has offered me, since it has given me the essential characteristics and functions to allow me a pleasant way to attend each user at the exact moment. During my experience with Freshdesk, I managed to obtain several factors which allowed me to establish an advance and an adaptation to the services of this platform, these factors are:
1.- Freshdesk has provided me with an implementation that is too easy, since in just a few weeks, I managed to implement the platform with totality, and get the platform to present me with several positive advances in the composition of our services.
2.- It provides me with a too complete support chat, with which I can establish a correct communication with any client and I can attend it from communication via video, audio or written.
1.- Freshdesk has provided me with an implementation that is too easy, since in just a few weeks, I managed to implement the platform with totality, and get the platform to present me with several positive advances in the composition of our services.
2.- It provides me with a too complete support chat, with which I can establish a correct communication with any client and I can attend it from communication via video, audio or written.
What do you dislike about the product?
All these positive factors have allowed me to fully adapt to the operation of the platform and all its features, however, several negative characteristics have also emerged which have significantly affected my progress with respect to this platform, these factors they are:
1.- Freshdesk for mobile devices is a bit complicated to use, since it offers a fairly compact App and it is very difficult to search each of the corresponding sections to answer the questions of any user. I would like to create a more modern App, which does not need to investigate much to find a section.
2.- The "tickets" system does not work correctly, since it currently does not send me notifications when a new ticket is created, this causes me several problems, since sometimes, I do not know when I have tickets stored.
1.- Freshdesk for mobile devices is a bit complicated to use, since it offers a fairly compact App and it is very difficult to search each of the corresponding sections to answer the questions of any user. I would like to create a more modern App, which does not need to investigate much to find a section.
2.- The "tickets" system does not work correctly, since it currently does not send me notifications when a new ticket is created, this causes me several problems, since sometimes, I do not know when I have tickets stored.
What problems is the product solving and how is that benefiting you?
Despite the negative factors that have arisen in all this time during the use of Freshdesk, I have had the opportunity to achieve great positive results and to get a lot of fruit from this platform. Freshdesk has helped me to have a better user support system within the company I am currently working on, a technical support that really helps the user in the right time, and is always available for any questions that may arise to the customer.
Recommendations to others considering the product:
Freshdesk is very worthwhile, since it is a platform that is at a really accessible price and all its functions ensure that the results of this platform are immediately noticed in the growth of the company.
An excellent online customer support system that will fit your business needs quickly and seamlessly
What do you like best about the product?
The software is very well developed, its use is intuitive and simple that helps its users to perform all kinds of tasks without having to know all its functions in depth. Tracking every request they make is particularly good, using tickets that allows to review each case with great details which provides customer information and helps determine the agent that he is best qualified to solve each problem in particular.
What do you dislike about the product?
Reporting is not very good, since you can't get the amount of metrics you would have wanted to have and if they offer other software similar to freshdesk so there is room for improvements of better implementation of this reporting system. Field customization is not completely deep this keeps the appearance of the software with a minimalist look something that some customers like and others do not, I particularly like to have the freedom to customize all the tools that that can be adapted to my tastes.
What problems is the product solving and how is that benefiting you?
In the company where I work we had a serious problem of prioritizing requests and customer problems that had to be solved as soon as possible, along the way these were lost as the list increased and we were wasted time getting around between the lists to find them. With the help of freshdesk this problem went into history because it allows us to organize the tickets that are most important to us to solve and have them well on the board so as not to lose sight of them throughout the process.
Recommendations to others considering the product:
This is a software that will make you love it from the first moment you use it, the workflow of its functions, the simple of its features, the speed of response of its tools, all this makes support agents can perform their work in an effective way for any support team, provide the help to your customers in the fastest and most accurate way possible. Freshdesk will transform the way your company works forever.
Best Ticket Management Software
What do you like best about the product?
We have been using Freshdesk right from the beginning and have been satisfied with the performance. The site is never down and the mobile app is also very easy to use and effective.
What do you dislike about the product?
No, I don't dislike anything about Freshdesk. It's pretty good.
What problems is the product solving and how is that benefiting you?
It has helped me track all the queries that needs action. It's accessible easily and training is not required at all.
Multi Site Email to Ticket Tool
What do you like best about the product?
Simplicity out of the box, cloud hosting with the option to locate in Dublin was very helpful in terms of data residency.
What do you dislike about the product?
Not quite as feature rich as larger competitor products.
What problems is the product solving and how is that benefiting you?
Removal of Outlook to manage email, also for a multi-site business enhances business and operational resilience by allowing multiple teams to work together.
Recommendations to others considering the product:
Assess the functionality available carefully.
User friendly and easy to use
What do you like best about the product?
Quick communication and very user friendly. It s good to receive notifications in the inbox when you have a reply.
What do you dislike about the product?
I think it isn’t well made, there are no features I dislike
What problems is the product solving and how is that benefiting you?
I mainly log jobs for our maintenance team
Recommendations to others considering the product:
If in a big team, i d suggest to include initials in the title.
Not very userfriendly
What do you like best about the product?
Good place to sort out tickets and respond to customers
What do you dislike about the product?
Not very user friendly.difficult or impossible to see sent tickets
What problems is the product solving and how is that benefiting you?
Closing tickets
showing 901 - 910