Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Quick and easy access to support
What do you like best about the product?
I love how quickly I am helped when I need to submit a support ticket. I never have to wait more than a few minutes before my inquiry is responded to or resolved.
What do you dislike about the product?
I cannot say there is anything I dislike. It was tricky to get started but now that I have used it a few times, it's easy to use.
What problems is the product solving and how is that benefiting you?
Can't think of any problems that need to be addressed
best for customer support teams
What do you like best about the product?
-interface
- flexibility the tool offers
- feature set
- flexibility the tool offers
- feature set
What do you dislike about the product?
Pricing can be a bit of a challenge for small companies.
What problems is the product solving and how is that benefiting you?
able to provide top-notch customer support
Great for employees to open tickets
What do you like best about the product?
App makes it easy to track maintenance tickets for our employees
What do you dislike about the product?
Features for 2FA seem a bit overdone, apparently these cannot be turned off
What problems is the product solving and how is that benefiting you?
Making it easy for employees to enter maintenance tickets for repairs on machinery
Okay tool for CS and CRM
What do you like best about the product?
Freshdesk allows seamless integration with their other products like Freshchat (for live chat) and OmniChannel (for voice, sms, etc.) Freshdesk also offers canned responses which makes it easier for users to compose messages that are repetitive
What do you dislike about the product?
The platform itself is not that user-friendly and lacks detailed reports. A higher plan is required to avail of more detailed reports and trend analysis.
What problems is the product solving and how is that benefiting you?
Freshdesk allowed me to fulfill my tasks as a Customer Success Manager by connecting to our users and implementing targeted campaigns based on the browsing behavior of our visitors.
Freshdesk helps you to organize your work at Customer service
What do you like best about the product?
What I like about Freshdesk is that you can easily delegate tasks and prioritize them. Also, it is easy to work on Freshdesk with many groups cause you can use group filters. Additionally interface is straightforward and intuitive, you can easily make tickets and follow email threads. It helps with organizing work at customer support. Freshdesk works well for small businesses, and you can use the free version.
What do you dislike about the product?
Pricing for bigger companies is quite expensive. It is better to work on a desktop app than on a mobile app - the UI of the mobile app should be improved.
What problems is the product solving and how is that benefiting you?
You can be sure you won't miss any task, and everything will be taken care of with suitable priority which is very important in customer service.
THE HIGHEST RATED CUSTOMER SUPPORT SOFTWARE
What do you like best about the product?
Freshdesk is an effective way of job management with powerful tools. I like it because it is a cloud-based customer service software that allows businesses of all sizes to provide high-quality customer support and service.
What do you dislike about the product?
Seeing it, I find it difficult, it is simple and easy to use. It helps save time in managing customer service and support in a company or business.
What problems is the product solving and how is that benefiting you?
It allows for the automation of workflows, provides self-service, manages SLAs, and measures metrics to help stay informed about customer support matters.
A Great Customer Service Tool
What do you like best about the product?
It got most of the features that you might expect from a customer service system.
What do you dislike about the product?
Ticket assignment could be a bit more clear with visual/sound cues.
What problems is the product solving and how is that benefiting you?
An easy gateway to interact with customers. It should be effortless to talk to customers
Freshdesk helpdesk review
What do you like best about the product?
I liie the search feature but I wish it would sort by date by default
What do you dislike about the product?
Canned responses should be less buggy, they do not work sometimes
What problems is the product solving and how is that benefiting you?
This product helps us track tickets for our helpdesk to keep productivity in our organization. Freshdesk is the system we use to track all our Break/fix tickets for the IT department.
freshchat is best which am using it
What do you like best about the product?
Freshchat which I'm using it the best one it will resolve all the tickets for partners really happy I'm using this
What do you dislike about the product?
Some time it will make lots of issues which we can't user at that time
What problems is the product solving and how is that benefiting you?
We work for dunzo partner support it will help us for resolve the problem and calls
Best customer support software
What do you like best about the product?
freshdesk most loving future omnichannel support and agent workspace and UI design
What do you dislike about the product?
need more improvements on custom application development and developer docs
What problems is the product solving and how is that benefiting you?
freshdesk admin and chatbot integrations
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