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Excellent app love the free trial
What do you like best about the product?
User friendly and very easy to navigate through. Stable app and viewing is excellent
What do you dislike about the product?
Unable to install on my Mac book and the layout of the app can be improved on
What problems is the product solving and how is that benefiting you?
Communication with all my team mates and the ability to use it as a complete help desk
Recommendations to others considering the product:
App layout to be reviewed
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Freshdesk for team support
What do you like best about the product?
Freshdesk is a big improvement over handling support. I like to work with freshdesk bot.
What do you dislike about the product?
It doesn't support WYSYWYG editor globaly.
What problems is the product solving and how is that benefiting you?
Team supporting on a big project
after 1 year of using freshdesk i can say it's the best
What do you like best about the product?
i liked the fact that all my customers conversations are in one place also i'm saving time by using Automate option for repetitive workd
What do you dislike about the product?
the only thing i don't like about freshdesk is little bit expensive especially for small business
What problems is the product solving and how is that benefiting you?
everyday we get so many so manny
Recommendations to others considering the product:
i recommend all small business who struggle with costumer support to use freshdesk
Functionality in specialized technical support
What do you like best about the product?
The design of the platform allows people to understand in a simple way what we want to show, and that all the help is for the benefit of the customer.
What do you dislike about the product?
I would technical support to provide more detailed and quick information on recovering keys from the account, as it is a bit cumbersome and delayed that procedure
What problems is the product solving and how is that benefiting you?
I have solved many technical problems in a more fluid and fast way, whenever i need to help anyone i do it wherever i want.
Recommendations to others considering the product:
Use it promptly
Amazing solution for customer service
What do you like best about the product?
It's highly intuitive and it allows you to deal with tickets promptly. The notification system for when you get a new ticket is very useful if you're not logged in.
It also has handy features for pretty much everything related to customer service.
It also has handy features for pretty much everything related to customer service.
What do you dislike about the product?
Nothing to dislike. I recently had an issue with a couple of payments being deducted in error, but Anjum Akthar resolved it in a matter of minutes!
What problems is the product solving and how is that benefiting you?
It certainly had a positive impact on how we're dealing with our customers. The main benefit would be that we have everything in one place. It's also a cost-effective solution without hidden costs.
Recommendations to others considering the product:
Go for it straight away, or at least worth trialling if you're deciding between providers.
Good Helpdesk!
What do you like best about the product?
Freshdesk is easy to setup & use. The multichannel feature is helpful for us to get customer requests from various channel including email & social media. Reporting and dashboard capabilities are also good.
What do you dislike about the product?
Nothing so far. Looking up for contacts is a bit cumbersome, but overall Freshdesk is great.
What problems is the product solving and how is that benefiting you?
We were looking for a helpdesk system to keep our knowledge base that our customers can access and get support with along with Live chat feature. The SLA feature is helpful to automatically triage customer tickets based on certain criteria.
logiciel pour notre entreprise.
What do you like best about the product?
Freshdesk permet à vos clients de créer leurs propres tickets de demande de table, de suivre leur progression, d'ajouter des notes et des commentaires sur la méthode, et de choisir une fois de marquer chaque ticket de prix comme Terminé. Une fois que vous avez identifié les solutions aux problèmes les plus courants, vous publiez des procédures de libre-service pour les plus simples qu’ils gèrent eux-mêmes, vous libérant ainsi d’un excédent d’assistance à distance ou sur site. Utilisez les minuteries de prix intégrées et vous saurez comment capturer les informations pour le système de ralentissement et de demande. Et vous construirez votre communauté d'utilisateurs avec un forum utilisateur inhérent et des liens vers vos comptes de médias sociaux.
What do you dislike about the product?
J'ai eu du mal à obtenir les rapports que j'aimerais obtenir de ce progiciel. J'ai travaillé avec des agents terriblement appropriés, mais le progiciel n'est pas configuré pour produire les rapports que je souhaite ou pour créer des rapports sur mesure pour ce que j'essaie de trouver. Je tente de planifier un rapport quotidien des performances de l'agent, indiquant le pourcentage de tickets tarifaires non résolus qui lui sont attribués au moment de la génération du rapport (et non le nombre qui lui a été attribué au cours de la période du rapport), ainsi que le vieillissement des rapports. leur file d'attente (combien de temps le ticket le plus ancien a-t-il été ouvert). nous avons tendance à ajouter le développement de progiciels et nous ne pouvons pas fermer plusieurs de nos billets tant que le travail de développement n'est pas terminé, ce qui prend parfois des mois. Avoir cette mesure est essentiel pour que notre équipe soit prête à analyser le ressourcement et la performance.
What problems is the product solving and how is that benefiting you?
Nous avons réussi à renforcer nos relations avec nos clients, en leur fournissant les soins les plus efficaces ainsi que les produits qu’ils demandent à Freshdeck, car c’est peut-être une table de travail qui correspond parfaitement au rythme de travail des énormes entreprises et de leur portefeuille de clients. Nous avons conjointement établi une information surdimensionnée de nos clients, en insérant conjointement les États-Unis parmi les entreprises les plus importantes dans mon pays.
Recommendations to others considering the product:
Je recommande Freshdesk, qui est l’un des outils les plus efficaces permettant aux États-Unis d’offrir à nos acheteurs la meilleure qualité de services qu’ils supportent pour le consommateur. Améliorez le support client avec l’aide de Freshdesk.
Positive review for Fresh Desk
What do you like best about the product?
I like how easy the software is to use, i hardly ever have issues and when a new page rolls out it is easy to see the new changes and why they made them. It is also very customizable.
What do you dislike about the product?
I dont like on some tickets you can leave them open/pending not due to not being able to resolve them and that effects the teams resolving rate.
What problems is the product solving and how is that benefiting you?
it to work together on a team to solve an issue. can easy access old tickets. easy to keep multiple tickets that are about the same thing in one place
Herramienta efectiva
What do you like best about the product?
Es muy fácil de integrar, la dashboard proporciona utilidades importantes como el tiempo promedio de respuesta, tickets resueltos y más. El precio es bastante asequible para todo lo que ofrece.
Podemos asignar tickets automaticamente a grupos o personas. La configuración es fácil y funciona perfectamente para crear diferentes grupos de trabajo.
Podemos asignar tickets automaticamente a grupos o personas. La configuración es fácil y funciona perfectamente para crear diferentes grupos de trabajo.
What do you dislike about the product?
La funcionalidad del chat no es del todo buena. Necesita soportar más plataformas sociales como LinkedIn y demás. La interfaz podría estar mejor organizada y ser más familiar visualmente. Por lo demás perfecto.
What problems is the product solving and how is that benefiting you?
Gestión de tickets, aumento de la organización en diferentes ámbitos.
Recommendations to others considering the product:
Buena opción del mercado, recomiendo darle una oportunidad.
Freshdesk by Freshworks review
What do you like best about the product?
User friendly, highly adaptable and customizable, huge amount of applications
What do you dislike about the product?
Maybe not fit for a huge corporation. Could be more professional.
What problems is the product solving and how is that benefiting you?
Using it as a workflow manager for execution of quality documentation
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