Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Great help desk tool
What do you like best about the product?
Its UI and ease of using this product is great
What do you dislike about the product?
Sometimes tool is very slow and takes time to get updated
What problems is the product solving and how is that benefiting you?
Mainly helps in tracking tickets and prioritizing the task
Review of Freshdesk Ameyo Integration
What do you like best about the product?
The KYC pop up that opens up customer details available on Freshdesk. Freshdesk reports, easy API's for integration
What do you dislike about the product?
Freshdesk inability to have tailor made ticket types, ticket summaries cannot be preset lesser ticket priorities.
What problems is the product solving and how is that benefiting you?
Having customer journey details all in one page. Having all communication channels integrated into Freshdeks makes support work easier
Very friendly and customer oriented ticketing tool
What do you like best about the product?
The ease to use and help track the tickets efficiently
What do you dislike about the product?
Cumbersome sometimes when it comes to the overall view
What problems is the product solving and how is that benefiting you?
SLA and TAT are been met when customer is dropping an email
like the additional integrations that are easy to use
What do you like best about the product?
Easy to add the integrations, easy to use from an employee standpoint.
What do you dislike about the product?
There are some integrations that are not as easy, also we use a lot of email domains and Freshdesk can only support one as the main for automation purposes.
What problems is the product solving and how is that benefiting you?
email communciation with members, and task generations
Easy to use Omni-Channel Support Software
What do you like best about the product?
Freshdesk offers omnichannel support ticketing surprisingly easy. The product implementation takes no time to get started. The support team is friendly and responsive.
What do you dislike about the product?
Their pricing model can be improved for the small and medium-scale businesses. Third-party integrations and marketplace app collections have to be grown. The region-specific offering is always a welcome thing than one size for all approach.
What problems is the product solving and how is that benefiting you?
We wanted to streamline the support ticketing through multiple customer channels. For the most part, the various Freshdesk offerings work well together. WhatsApp Channel integration is also well integrated with Freshchat dashboard.
FreshDesk - Super Happy with the tool
What do you like best about the product?
Freshdesk is the best product for the SAAS organisations where customers come back with issues..this tool helps manages them very well by raising the tickets and getting user feedback. It helps you to monitor your SLAs, and keep track of your open, resolved and pending tickets.
What do you dislike about the product?
Freshdesk is quite an effective tool though it takes a little time to customize it to your requirement.
What problems is the product solving and how is that benefiting you?
Freshdesk Automates the process of Managing Customer interactions .
Awesome
What do you like best about the product?
The integrations and the apis they provide are very awesome, the v2 version of Apis is very useful and has wide range of Apis for all types of data we need to fetch.
What do you dislike about the product?
Nothing as such, it was all awesome. From documentation to tech support everything was great.
What problems is the product solving and how is that benefiting you?
The ticket management, analysis of ticket data and generating reports for various account managers.
Good platform but requires to be redesigned
What do you like best about the product?
This platform has very good feature that we can copy and paste the documents as it is like we do in word and also we can format them. This is having some groups that contains information and we can navigate throught them easily.
What do you dislike about the product?
Its client response and agent response tab need to be redesigned because whenever we open a ticket it directly take you to the bottom which is latest but it should be on top. Some time its backward navigation doesn't work.
What problems is the product solving and how is that benefiting you?
I can easily go through contents tickets by searching them in any way and this also has good features to connect tickets with Jira cases. So overall it handles data very well.
Fresh Desk CRM review
What do you like best about the product?
The CRM Ticketing System Engagement is good
What do you dislike about the product?
Customer service the accounts team Doesn't take good care of the product buyers
What problems is the product solving and how is that benefiting you?
The Beverage industry needs the customer query or the issues to be lodged in like Onboarding and Quality and R&D feedback of the products which are almost addressed in the CRM portal
Program Manager
What do you like best about the product?
Interface, date visibility , agent view
What do you dislike about the product?
FRT response capture on based of email sent
What problems is the product solving and how is that benefiting you?
tickets assignment, auto assign
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