New Relic: the Observability Platform
New Relic Japan KKExternal reviews
542 reviews
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Clear Visibility and Seamless Integrations Make Monitoring Easy
What do you like best about the product?
I like New Relic for its clear visibility, reliable alerts, and easy integrations.
What do you dislike about the product?
I dislike its high pricing and that some features feel scattered and take time to navigate.
What problems is the product solving and how is that benefiting you?
New Relic helps identify performance issues across apps and services in real time, so problems are easier to trace and fix. This saves time during outages and keeps the user experience smooth.
New relic: comprehensive platform for observability and performance
What do you like best about the product?
What I like best about new relic is it's end to end observability and it's incredibly powerful for tracking metrics across applications , infrastructure, logs and user experience, all in one unified dashboard
What do you dislike about the product?
The initial setup and configuration can be overwhelming for first time users. With so many features available it takes time to understand which ones are essential for our environment.
What problems is the product solving and how is that benefiting you?
New relic helps us proactively monitor performance, detect issues and optimize resources. We no longer need multiple tools for APM, infrastructure and logs , everything is consolidated
Insightful Performance Monitoring, But Occasional Alert and Connectivity Issues
What do you like best about the product?
This tool provides useful insights into response times, threads, JVM, and external services by presenting the data through graphs and charts. It makes it easier to understand system performance and identify potential issues.
What do you dislike about the product?
There are times when alerts do not come through, or I experience connectivity problems.
What problems is the product solving and how is that benefiting you?
This tool provides useful insights into JVM response times for microservices by presenting the data in clear graphs. The visualizations make it easier to understand performance trends and identify potential issues.
Powerful Observability Platform with Great Insights and Some Complexity
What do you like best about the product?
New Relic provides a very detailed and intuitive observability platform. The real-time performance monitoring, distributed tracing, and powerful dashboards make it easy to identify bottlenecks quickly. I especially like how seamlessly it integrates with multiple tech stacks — from mobile apps to backend services — and how the alerting system helps catch production issues before they impact users. The UI is clean, data visualization is excellent, and the query-based insights (NRQL) give a lot of flexibility for deeper analysis.
What do you dislike about the product?
While New Relic is feature-rich, the initial setup and configuration can be a bit complex for newcomers. Some advanced features require fine-tuning to get accurate metrics, and the pricing can become high as data volume grows. At times, dashboards load slowly when handling very large datasets, and the documentation, though extensive, could be more beginner-friendly for specific use cases.
What problems is the product solving and how is that benefiting you?
New Relic helps us detect performance issues proactively before they impact end users. It provides end-to-end observability — from backend latency to app-level crashes and ANRs in Android — allowing the team to quickly pinpoint root causes. This has significantly reduced debugging time, improved release confidence, and enhanced overall app stability and customer experience
Powerful Real-Time Insights, But UI Complexity Slows Onboarding
What do you like best about the product?
I like that New Relic gives clear, real-time visibility into how applications perform. It helps quickly find performance issues, slow APIs, or errors with detailed metrics, logs, and traces—all in one dashboard. The APM and alerting features make it easy to monitor uptime and user experience.
What do you dislike about the product?
I dislike that New Relic’s UI and setup can be a bit complex, and it sometimes takes effort to find specific metrics or traces quickly. Also, querying data with NRQL can have a learning curve for new users.
What problems is the product solving and how is that benefiting you?
New Relic helps detect and diagnose performance issues in applications by providing real-time metrics, logs, and traces. It makes it easier to find bottlenecks, slow APIs, and errors before they affect users. This helps improve application reliability, speed, and overall user experience, while also saving time in troubleshooting and debugging.
Makes Tracking Easier Than Ever
What do you like best about the product?
The user interface and dashboards are intuitive, and the setup process is straightforward. The platform is responsive, with comprehensive documentation and effective monitoring features. The logging capabilities make managing tasks simpler, and there are robust integrations with various cloud providers.
What do you dislike about the product?
NRQL can be challenging for newcomers to learn. The pricing model may also be difficult to understand at first. If not configured properly, alerts have the potential to become noisy or repetitive, which can result in alert fatigue.
What problems is the product solving and how is that benefiting you?
This tool offers distributed tracing along with real-time error analytics. It helps me track issues as they occur and understand how different parts of the system interact, making it easier to identify and resolve problems quickly.
Great Licensing Model, But Needs More Features to Compete
What do you like best about the product?
Simple Licensing model covering vast capabilities
What do you dislike about the product?
Should expand capabilities compared to other equal competitors
What problems is the product solving and how is that benefiting you?
Distributed tracing, transaction insights, end-user analytics, and log analytics are all included.
Boosts application visibility and performance with intuitive dashboards and alerts
What do you like best about the product?
New Relic's Dashboards and alerting system - They provide clear visibility into application performance and help the team resolve issues quickly. Also, Customer support is best.
What do you dislike about the product?
The initial setup and advance customization can be complex without sufficient knowledge.
What problems is the product solving and how is that benefiting you?
New Relic solves challenges in application performance monitoring, real-time issue detection, and system observability. This helps our team quickly identify and resolve problems, improving uptime, user experience, and operational efficiency.
Powerful Unified Observability, but Onboarding Can Be Overwhelming for New Users
What do you like best about the product?
What I like best about New Relic is its comprehensive, unified observability platform that provides real-time insights across the entire software stack. In a world where system complexity is increasing, New Relic simplifies monitoring by bringing together metrics, logs, traces, and events in a single pane of glass.
What do you dislike about the product?
One area where I believe New Relic has room for improvement is the complexity of initial setup and instrumentation, especially for teams new to observability. While the platform offers powerful capabilities, the onboarding process—configuring agents, dashboards, and alerts—can feel overwhelming without prior experience. That said, I’ve seen that New Relic continues to invest in improving documentation, automation, and guided experiences, which shows a commitment to addressing this.
What problems is the product solving and how is that benefiting you?
New Relic helped on Custom instrumentations & mobile breadcrumb for Mobile side monitoring.
Comprehensive Observability with Powerful Insights, but Requires Planning and Expertise
What do you like best about the product?
Real-time monitoring and alerting have been instrumental in allowing us to quickly detect and address issues before they affect our users. The detailed insights into application performance, especially the option to drill down into specific transactions and traces, are incredibly useful. Additionally, the customizable dashboards and smooth integrations with other tools, along with the flexibility to design personalized views, contribute greatly to its versatility.
What do you dislike about the product?
The initial setup can be quite complex, as configuring agents and integrations often takes considerable time, especially for those new to the platform. The pricing model is another concern, since costs may rise rapidly as data ingestion increases, which makes it difficult to predict expenses. Additionally, there is a notable learning curve for advanced features, with some functionalities demanding substantial time and expertise to utilize effectively.
What problems is the product solving and how is that benefiting you?
New Relic has been instrumental in helping us tackle performance visibility and reliability issues throughout our applications and infrastructure. With its real-time monitoring, comprehensive transaction tracing, and proactive alerting, we have been able to significantly decrease our mean time to resolution (MTTR). As a result, our system uptime has improved, the user experience has been enhanced, and our teams are now better equipped to make informed, data-driven decisions regarding capacity planning and optimization.
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