Our use cases were varied. We had front-facing applications, message brokers, API gateways, legacy applications running on RPC, and platforms. We used New Relic for instrumentation, and we discovered different metrics using it.
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New Relic for SLA reports
What do you like best about the product?
I like that I am able to get the reports I need quickly and can export them to excel with the click of a button. I can then use the data as i need.
What do you dislike about the product?
That I am not able to tell it a time range for the SLA reports, if I am away and I am late to run the report I may lose the information for a day or two.
What problems is the product solving and how is that benefiting you?
We can use new relic for performance monitoring to help track the start time and end time of an issue when a slow down is seen. They can also use it to dial in the cause.
Easy-to-use, simple look and feel
What is our primary use case?
How has it helped my organization?
New Relic is an APM tool, similar to Dynatrace or Datadog. It uses an agent to discover metrics based on browser, mobile, and custom matrices. We can also develop synthetic monitoring. It has helped us in exploring the metrics.
What is most valuable?
The best feature of New Relic is its simple look and feel, making it easier to use than other tools.
What needs improvement?
One thing New Relic needs to improve is the user data schema. It wanted us to move from version one to version two, but that was difficult because we wanted to do single sign-on, and it couldn't support our Ping Identity platform. That's something New Relic needs to work on.
Another issue I have with New Relic is its suite licenses. It has a two-tier system: the full-stack observability, which requires a suite license, and the free version, which doesn't offer any peer review capabilities. It needs to change because having a suite license for a user who can only view the post-stack, not even the curated view, is a big no-no. Dynatrace or SAP don't have this issue.
I should point out one more thing about New Relic. We use it with OpenShift, and one of the issues we faced was that New Relic required root access, which was a concern because no admin in the world would give any third-party vendor root access. However, they seem to have corrected this in the next version.
For how long have I used the solution?
I have been using New Relic for three years. We're using version 8.0.
What do I think about the stability of the solution?
It has its limitations, but it is a stable solution.
What do I think about the scalability of the solution?
It is a cloud-based solution, so the platforms automatically scale.
How are customer service and support?
We struggled with the support.
Which solution did I use previously and why did I switch?
We are currently using Dynatrace. We have moved away from New Relic because of its shortcomings – the user data schema. They had two versions, and we couldn't group different entities under version one. For example, our enterprise applications are numerous, including activation, OSS, BSS applications, and so forth.
What's my experience with pricing, setup cost, and licensing?
It is an expensive solution. The licensing scheme is based on users having to have full stack observability, and there is no free version for non-seat license users to access what they want to see. I believe it's an expensive tool. They were not like that a couple of years back. Their new licensing scheme is based on full-stack capabilities; many clients would not like it. I would rate the licensing model a four out of ten. It is a very poor licensing scheme.
What other advice do I have?
It works well, and it has a very good look and feel to it. However, it also has its limitations. So some clients may like it. That's why they will be willing to pay more for New Relic compared to any other API. It's fine.
Overall, I would rate the solution an eight out of ten.
Highly customizable and useful monitoring tool
What do you like best about the product?
It has robust integrations with other tools and platforms and can be combined with Azure and AWS to monitor all critical information end-to-end.
What do you dislike about the product?
Due to the many functions, knowledge is required for customization, and it is challenging to set important indicators and monitoring targets with the skills of engineers alone, so a wide range of expertise is needed if there is only one person in charge.
What problems is the product solving and how is that benefiting you?
By using it to monitor error performance in Our web application, you can quickly identify the cause of slow queries and check the error content on New Relic, which can be used for investigating the cause of errors and long-term performance tuning. I use it as a handy tool.
Better insight into the product via new relic
What do you like best about the product?
Its quite easy to setup and run with minimal config changes or hookups. The APIs and integrations provided support to almost all of the use cases one may have. It provides better insight into the product helping us to make informed decisions based on the observability provided by this tool.
What do you dislike about the product?
We ran into a heap/memory issue with the product. On further investigation, noticed that the tool holds on to the entier object graph in the memory, which will eventually lead to out-of-memory errors or stack overflows. Especially for use cases where the code has to execute within a loop and has a deeper nested object graph, the chances of running into this issue is quite possible. Since we had many such usecases, we had to turn off the traceability for those flows, hindering the usage of the tool.
What problems is the product solving and how is that benefiting you?
As I mentioned earlier, it helps bring better observability. It provides insights into the product that helps optimize it based on this information, rather than just trying to optimize by trial. This helped us to trace a request origin across different front ends and UI interfaces that our product supports. This lead to understand the complete request flow end-to-end and thereby helping to take corrective actions where needed.
An analytics-oriented solution that is both stable and scalable, packed with a diverse range of features
What is our primary use case?
We use New Relic to generate log management, like the different kinds of logs and alarms, and automate the same easily.
What is most valuable?
The versatility of the solution is its most valuable feature. It offers features like user behavior and user experience monitoring besides log management in one suite. When comparing it with other tools, other tools are primarily focused on only the management or only user behavior, but New Relic has both features.
What needs improvement?
The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process. It needs slight improvements to be made in the user experience.
For how long have I used the solution?
I have been using New Relic for two to three months.
What do I think about the stability of the solution?
It is a stable solution. I rate it eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate it eight out of ten.
How was the initial setup?
The initial setup was simple, but it can be made easier. I rate it seven out of ten. I did not deploy it a hundred percent because I was testing it out. The solution was deployed on the cloud.
What other advice do I have?
I will recommend the solution, especially for a large product. So that one can have complete monitoring from the front-end tool and back-end server side.
I rate the overall product an eight out of ten.
Easiest apm to set up and run
What do you like best about the product?
The ease of set up was amazing. Just a few steps and I was good to go. Especially their documentation coverage on different systems is quite thorough.
The product is easy enough to understand and vastly improves observability
The product is easy enough to understand and vastly improves observability
What do you dislike about the product?
The documentation for advanced features is not that detailed. A bit more work on documentation like adding examples would really help.
This is only limited to documentation of advanced features though
This is only limited to documentation of advanced features though
What problems is the product solving and how is that benefiting you?
We didn't have reliable observability in our infra and this made error reporting somewhat opaque for us.
Having new relic monitoring everything makes the identification and rectification really important for us.
Having new relic monitoring everything makes the identification and rectification really important for us.
Complicated, but immensely helpful
What do you like best about the product?
Apdex incident reports for performance degradation are helpful in identifying issues. This is particularly helpful following deployments or changes to sites.
Synthetics helps in automating uptime checks, running scheduled jobs/test etc.
The integration is included for many of our hosting partners so that's a plus as well.
Synthetics helps in automating uptime checks, running scheduled jobs/test etc.
The integration is included for many of our hosting partners so that's a plus as well.
What do you dislike about the product?
There's a lot of information and views, and it can be challenging to find the right view to get the statistics, error logs etc. that you want. This is particularly true for new users or if you only use it occasionally.
What problems is the product solving and how is that benefiting you?
Alerts for performance degradation, scheduled jobs, uptime monitoring, synthetics
New Relic the best monitoring tool for startups
What do you like best about the product?
New relic helps me to stabling a self service observatilty platform for my developers. They cover end to end monitoring for any startup.
What do you dislike about the product?
As a start up grow you will need more advanced features as Real-time user monitoring and authentic browser testing.
What problems is the product solving and how is that benefiting you?
Providing observatility for my company.
Great SOT on site data and errors!
What do you like best about the product?
My team focuses on NR as a data Source of Truth to compare with our own eventing data. This gives us a separate source built with separate data inputs, allowing us to find breakage in our traditional data pipeline.
What do you dislike about the product?
The NR interface is very complex, offering a lot of customization and dashboard creation. With this complexity comes a bit of confusion, as it can be difficult to find the data that we need or create new dashboards.
What problems is the product solving and how is that benefiting you?
New Relic is solving this issue of Data visibility in our tech stack. We use NR as a separate comparison for our site data and to catch errors on the engineering end. New Relic gives us the high-level oversite on errors to tell us when a tag or new script may have broken something.
Best overall observability platform on the market
What do you like best about the product?
Full stack observability with adequate pricing. They do not try to overcharge with per server pricing or anything like that. They offer the best APM solution and it integrates with infrastructure monitoring and logs to get a full view on your systems.
What do you dislike about the product?
There is a big learning curve, the platform is well documented but not as intuitive as I would like. Often I am not using all the future at 100%
What problems is the product solving and how is that benefiting you?
Giving us data about our apps. helping us troubleshoot weird problems and edge cases after they happened. Getting notified in cases where our app is performing badly.
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