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Frustrating implementation with negative impact updates
What do you like best about the product?
The layout is great. Service chains make it easy to see how each service is calling everything else. Sprawling connectivity view to see how the environment interconnects. Users are able to easily use this version.
What do you dislike about the product?
Difficult to implement a hosted solution. Dynatrace oneagent updates sometimes fail requiring manual intervention. Recent updates have caused major service disconnects. Missing service data or transactions. Metrics are skewed due to the missing data. Very sensitive AI causes false alarms (0.001ms response time change creates a service ticket)
What problems is the product solving and how is that benefiting you?
Monitoring of applications and performance. We have received a better overall view of interconnectivity between apps in our environment. Helps show widespread problems assuming it catches the right transactions and doesn't miss data.
Recommendations to others considering the product:
Implementation hassle was high. Consider using Dynatrace's hosted solution if possible.
Be sure you have a tagging plan in mind to properly segregate services. There's a hidden limit to services that are tagged the same way, causing us to rearchitect parts of the implementation.
If you plan to use the UEM features, be sure your applications have some way of identifying users in the code so every transaction doesn't show up as anonymous.
Be sure you have a tagging plan in mind to properly segregate services. There's a hidden limit to services that are tagged the same way, causing us to rearchitect parts of the implementation.
If you plan to use the UEM features, be sure your applications have some way of identifying users in the code so every transaction doesn't show up as anonymous.
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Great Tool Dynatrace
What do you like best about the product?
Indepth analysis of a request using UEM module. Purepath drilldown is a nice feature to find all related activities for a request. Dynatrace is very helpful sometime in finding the actual root cause of a production issue when our application cannot log the error. DB ratio hit and average time on the dashboard is great to understand the server condition.
What do you dislike about the product?
There is no help on complex sections. No other issue identified but it loads slightly with delay and that might be because of the fact it is so large on both the functionality wise and the data stored.
What problems is the product solving and how is that benefiting you?
Application and production monitoring.
Recommendations to others considering the product:
A very nice tool which helps in most production issues analysis. Must to have.
Good for performance monitoring
What do you like best about the product?
I like the way dynatrace gives the perf monitoring results and is easy to get the details from various reports using dashboard
What do you dislike about the product?
Mostly the loading time before start using the tool
What problems is the product solving and how is that benefiting you?
To find out the memory related issues, server related errors,DB issues etc
Best Monitering Tool
What do you like best about the product?
It's a good tool to use for monitering. Great thing about this tool is we can intergrte with load runner
What do you dislike about the product?
Not too many comliants. it a better tool compared to wily
What problems is the product solving and how is that benefiting you?
Identify performance bottle necks.
The artificial intelligence engine in it is able to do alerts and some good analytics
The primary use case is for application performance management. So, we are using it to identify outages of different parts of the application as well as how we can make the application more efficient and rightsize it.
How has it helped my organization?
We can see down into the layers, such as with databases. We can see database queries which are causing problems.
We can see CPU usage for different containers. I can do a run and see what errors exist in containers which are causing problems. We can rightsize containers on the fly and understand what is happening with our Docker, microservices, etc.
What is most valuable?
The most valuable feature is it has AI in it. The artificial intelligence (AI) engine in it is able to do alerts and some good analytics. During outages, it is able to identify and correlate where the actual root cause of a problem is. This connectivity allows us to be able to see a bit further into the application down through the layers. If it is a problem within AWS, a problem within a container or something that a user did. We are able to see and coordinate that, then we are able to tell the developers how to fix it.
What needs improvement?
The GUI has the most room for improvement. Sometimes, it can be a little cumbersome to find things and be able to create your own views, or be able to dig in and understand where things are.
Some additional features would be the ability to break out some of the permissions and allow some additional or different ways to tag services, events, and different things which run. We want to push down the ability to do that, so developers and other folks can get in there. Currently, more permissions are needed to be able to do certain things, and we want more people to be able to use it, own it, and understand it.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We don't put very much stress on it. We could probably stress it some more, but we don't have enough systems right now on it to stress it. For the most part, the ships don't cause as much stress.
We are going to have it on about 40 ships around the world which will run it independently of our AWS platform. Those are don't stress it too much. We will probably stress it at a certain point, along with AWS, but we still very much growing the platform.
What do I think about the scalability of the solution?
It can scale very well and very high. We don't need it to scale as much right now. It is able to absorb a lot of the systems that we have with the agents and and the API Gateways. It seems like it can scale very well when we need it to, so scalability is good for us right now.
How is customer service and technical support?
If we needed technical support, we usually call our account team to help us figure out where the errors are, whether it is something with an agent or management servers.
How was the initial setup?
It is pretty easy to integrate it into the AWS environment. You give it a username and password and it asks some basic permission. It can pull a lot of information very quickly. We are able to correlate more and provide more data for it. So, it was easy to integrate it into that environment.
We have it running on AWS. It integrates pretty well there. We have it on Red Hat Linux servers, as well as Windows servers. We have it running on VMware where it integrates very well. It understands these productions and understands our platform. It is able to read into Docker containers and all the databases that we run. However, it is limited as far as how many of a certain type of database that we can have, but for the most part, it runs pretty well and integrates very well.
What was our ROI?
It has been doing a good job of alerting us to issues. It has been very helpful and effective at identifying how we can do things to make our infrastructure and application a little better.
Which other solutions did I evaluate?
We considered AppDynamics, Datadog, and Crashlytics. We even considered things like Splunk for different pieces of it.
We chose Dynatrace because we needed something which could run both on AWS and VMware on our ships that might lose their Internet connectivity. This product gave us the flexibility of being able to do both. Dynatrace had the ability to run independently, so we could access it while it retains information.
What other advice do I have?
A PoC is the best way to go. Put it against an application and go through the paces of tagging, analyzing, and alerting on it. You can understand what it does and how it does it. Give it a very complex application, so you can see how well it works.
It gives complete stats of the user and what they are doing
We use it to get the network stats and know how many clicks happened on both the front-end side and back-end side, then drill down on debiting to obtain the stats around that.
Dynatrace is working fine right now. It is working as we expected.
How has it helped my organization?
We can dig into Dynatrace to analyze data, then know where the user is going based on user navigation.
Performance-wise, we can see if there are any issues. Then, we can dig into them.
What is most valuable?
It gives complete stats of the user and what they are doing.
What needs improvement?
Because we are financial, there are certain things that we cannot put on the cloud. However, that is a given fact, not only for us. It is a given fact for any financial company because of PCI compliance. Because of PCI compliance, companies don't take the risk of putting data in the cloud. Otherwise, we have had a very good experience with the cloud.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
The stability is good. I have not seen any issues.
What do I think about the scalability of the solution?
I would rate scalability at least an eight or nine out of ten.
How is customer service and technical support?
Everything is excellent with technical support. Some of their personnel are our main point of contacts. They are always in touch with us.
How was the initial setup?
The integration and configuration is very easy.
What's my experience with pricing, setup cost, and licensing?
Purchasing through the AWS Marketplace is excellent.
Which other solutions did I evaluate?
We did not evaluate any other products. Top management said. "Just go and use this."
What other advice do I have?
It functions well. We are getting good support. It gives us everything that we were looking from it.
We are able to quickly go through logs and figure out what is happening
Our primary use case for the product is going through logs and tracing through what has happened.
How has it helped my organization?
In general, it has helped me go through different logs more easily when something breaks.
What is most valuable?
Being able to quickly go through logs and figure out what is happening.
What needs improvement?
It needs a better way to figure out how to dig deeper into the details, e.g., sometimes we have to wade through multiple logs, etc.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
It has been stable. It doesn't break.
What do I think about the scalability of the solution?
Its capabilities are good.
We have a couple AWS accounts that we are running on the cloud. Then, we have a lot of on-premises applications, as well.
How is customer service and technical support?
The technical support is readily available.
How was the initial setup?
The integration and configuration of this product in our AWS environment is pretty seamless and easy to configure.
We don't really integrate it with anything else.
What's my experience with pricing, setup cost, and licensing?
Purchasing through the AWS Marketplace was a pretty straightforward process. We had no hiccups.
I think the pricing is at a fair value for what it is.
Which other solutions did I evaluate?
We looked into New Relic and other logging solutions.
After doing our research, we figured out that Dynatrace was the best for us.
What other advice do I have?
It is a very useful product.
It works quickly with all of our servers, databases, and load balancers
We use it for application performance management (APM).
How has it helped my organization?
It alerts us, or can detect, potential problems which are building up. Then, it let us quickly adapt our websites.
What is most valuable?
* Dashboards
* Problem detection
* Troubleshooting
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It is very stable and reliable.
What do I think about the scalability of the solution?
We use a cloud version for everything that we look into, so we have had no issues. Scalability is working well.
How is customer service and technical support?
The technical support is excellent.
Which solutions did we use previously?
We were previously using AppDynamics, then we switched to Dynatrace because it has more functionality, better additional components, and better management of problems. It also has a good AI.
How was the initial setup?
The integration and configuration of this product were very easy.
It works quickly with all of our servers, databases, and load balancers. We are now testing it in AWS with AWS features.
What was our ROI?
It's helping us stay alive, afloat, and scale up as we need.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing are very expensive.
What other advice do I have?
Try it. It is a good product.
Slick, fast route to value, and so much promise.
What do you like best about the product?
The product is very easy to get moving with, and it enables people to drill in to detail quickly and effectively, allowing a rapid path to identifying problems. The information available is also easily exposed to show operational status, and what is more, you can set it up to show business information and how it's impacted by system performance, releases, outages etc.
What do you dislike about the product?
The agent updates have been problematic in the past, and also using Dynatrace Managed, the deployment doesn't have a good solution to establishing monitoring in a DR situation.
What problems is the product solving and how is that benefiting you?
Rapid Production problem cause identification
Proactive alerting
Impact analysis of production issues
Proactive alerting
Impact analysis of production issues
Recommendations to others considering the product:
Look at what it can do for you in terms of business information in order to maximise value. Watch out for agent updates, don't auto update agents in Production, test first.
It provides a nice graph, and we can see where everything goes. If it could go agentless, that would be great.
We are using it track how the data flows throughout the entire AWS environment and seeing if there are any road blocks in between and trying to fix those. Dynatrace is really good at illustrating those. It provides a nice graph, and we can see where everything goes. It is easy to explain both to the people that work with it and the customers who want to see where their data is going.
How has it helped my organization?
In terms of tracing where the data is going, some clients don't want it to hit a particular instance, or even worse hit a database that is not part of what its designed for. Therefore, it makes sure everything is where the customer expects it to be. It is a great tool for that.
What is most valuable?
The graphical interface is helpful, as it illustrates things well for anyone who wants to know about the information it provides.
What needs improvement?
If Dynatrace could take out the controller that would be great. It is one less thing to install right now. Though, I understand why they would need it.
The less stuff that you have on the instances which are running on the actual apps themselves are better for people that watch user products. So, if it could go agentless, that would be great, but I understand why Dynatrace would need it to capture the points. However, every time we spin up an EC2 instance, we have to slap an agent on it and that is more work.
I would like them to make those agents and controllers as small as possible. That would be great. Or, if they could remove them entirely, that would be great too.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
I haven't had any major issues with stability. Sometimes, the controller feels a little overloaded if you have a lot agents running, but that's just a matter of sizing things up.
What do I think about the scalability of the solution?
The scalability ties into the Dynatrace controller, because there is just one which talks back to your on-premise. While it is nice to have just one point to talk to, when you start having a lot of apps and things trying to connect to the same thing, it can cause some issues. I do get it, it is just a networking thing along with design.
How is customer service and technical support?
I have not used the technical support.
Which solutions did we use previously?
It is a brand new environment. They didn't have anything before.
What was our ROI?
In terms of explaining to a customer how their data works, it has been a great tool. Instead of trying to draw it out, then hoping that is exactly where the data goes.
What other advice do I have?
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