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I have worked with Dynatrace in 2 large companies over the last 6 years
What do you like best about the product?
The ability to quickly get return on investment from a monitoring perspective.
What do you dislike about the product?
The deployments used to be my dislike but that has since changed
What problems is the product solving and how is that benefiting you?
Dynatrace has exposed api hotspots and architecture bloat that we have since remedied
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Dynatrace one platform for all of your monitoring needs
What do you like best about the product?
It is cost effective, easy to install, provides depth in custimazation.
What do you dislike about the product?
Live support can be hit or miss. Log platform features are lacking not as full featured.
What problems is the product solving and how is that benefiting you?
It allowed us to consoliadate on a single tool for monitoring alerting across all of our applications that were previously siloed into several different tools.
Great product, easy discovery
What do you like best about the product?
Great product, easy discovery, easy to deploy.
What do you dislike about the product?
New UI is confusing. Confuses our users as well.
What problems is the product solving and how is that benefiting you?
Helping us reduce our mTTR with AI problem root cause. Automated Baselining helping with adminstrative costs
Great Product, Not Great Price
What do you like best about the product?
We love all of the insights that we get from the product. Welove how it helps us to quickly resolve issues on our platform
What do you dislike about the product?
The price has been a big issue for us. It is by far more expensive than all competitors. The other issue we have is thier big push of SaaS, as we are an on-prem customer.
What problems is the product solving and how is that benefiting you?
Incident Root Causes
Performance Issues
Performance Issues
I CAN SEE
What do you like best about the product?
How much dynamically and immediately provides observability and visual clarity on what is going on in my environment.
What do you dislike about the product?
Well...because you asked...the UIs. I have gotten more used to both UIs...and I say both because there ARE two for now... but I know you are working on it.
What problems is the product solving and how is that benefiting you?
Tracing visibility
Synthetic user monitoring
Real-user monitoring
Problem detection
AND it is very usable for my engineering teams, so it is easy to implement and increase observability.
Synthetic user monitoring
Real-user monitoring
Problem detection
AND it is very usable for my engineering teams, so it is easy to implement and increase observability.
Dynatrace is the go to tool for monitoring and observability
What do you like best about the product?
Easy OneAgent installation and very quick
What do you dislike about the product?
Navigation could be more user friendly and improved.
What problems is the product solving and how is that benefiting you?
It is mostly used to monitor infrastruce issue and to implement best practices.
Great product - support is horrible
What do you like best about the product?
The product work very well and does exactly as advertised. you can easily build dashboard from system data to know exactly what is going on in your systems.
What do you dislike about the product?
Dynatrace's support is some of the worst I've experienced in a long time. Dynatrace is not a cheap product and I would have expected to be able to speak to a live person for what we pay, but this is not an option. You must email back and forth with support until your issue is resolved. Considering they are a platform used to monitor mission critical services, if one of those reports is not working as expected, you need to get that fixed quickly. Also if your issue is with a report and not with their core services, they do not treat your issue with any urgency. I would expect that if you have a report that is critical to your business operations that is not functioning they would have a way to get in touch with someone quickly to resolve.
They say that you get a dedicated CSM and account team to provide you with support any time you need, but I have reached out many times to my account team for issues or just help and most times they don't even respond. At this point I have just given up trying to contact them.
They have an toll-free number you can call, but you have to just leave a message to call you back.
Personnally I feel that their support is a complete joke, especially for a product that is a premium price costing thousands of dollars a year.
If you are looking for a product to rely on for mission critical services, I suggest you look elsewhere because as soon as you have an issue it will takes days or even weeks to resolve leaving you blind where you may experience customer issues and outages and never know it.
They say that you get a dedicated CSM and account team to provide you with support any time you need, but I have reached out many times to my account team for issues or just help and most times they don't even respond. At this point I have just given up trying to contact them.
They have an toll-free number you can call, but you have to just leave a message to call you back.
Personnally I feel that their support is a complete joke, especially for a product that is a premium price costing thousands of dollars a year.
If you are looking for a product to rely on for mission critical services, I suggest you look elsewhere because as soon as you have an issue it will takes days or even weeks to resolve leaving you blind where you may experience customer issues and outages and never know it.
What problems is the product solving and how is that benefiting you?
We moved to dynatrace to be able to understand when customers are having issues and having the ability to analyze those issues and fix quickly.
Rookout is a great solution for live environment debugging with a very low trace
What do you like best about the product?
The ability to debug a live running production environment, without hampering the service.
Transparent to the customers.
Easy to set up.
Very dedicated and approachable support.
Transparent to the customers.
Easy to set up.
Very dedicated and approachable support.
What do you dislike about the product?
User management/ pricing model is not suitable for everyone.
It is based not on use, but rather on users.
It is based not on use, but rather on users.
What problems is the product solving and how is that benefiting you?
Tracing bugs that are difficult to replicate in none production environments
Rookout has been invaluable to us
What do you like best about the product?
Rookout gives a way to debug in production that I've never seen anywhere else! It has been very helpful in tracking down issues that are impossible to reproduce in staging or to gather information when we don't know how to reproduce the issue.
What do you dislike about the product?
The filters to select which servers to add breakpoints to doesn't always work well when there are a couple thousand servers involved.
What problems is the product solving and how is that benefiting you?
Debugging issues in production when we don't know how to reproduce them locally.
Very simple to operate and integrate, and this is its main advantage.
What do you like best about the product?
Very simple to use and integrate. Also simple to incorporate in the codebase.
What do you dislike about the product?
The focus on the "online debugging" use case is indeed powerful, but limits the use to a certain use case. The product should bring more features for analysis of memory, cpu and profiling and performance.
What problems is the product solving and how is that benefiting you?
Debugging complex issues on production become much easier when we can put breakpoints in real production code.
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