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External reviews

398 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Government Administration

Probably wouldn't recommend for any data heavy applications.

  • August 19, 2022
  • Review verified by G2

What do you like best about the product?
The Design interface makes it easy to create nice looking interfaces. The visualization and ability to test individual components makes debugging easier. I also love the version history feature for comparisions.
What do you dislike about the product?
Where do I begin? First ARRAYS START AT 0 NOT 1. Who thought that was a good idea? You cannot just update a single first within an object you need to copy all the other fields and then reassign the value, which is super annoying. No real breakpoints for debugging loops. Too many levels can make it hard to track down exactly where something is failing because the error reports can be vague. Really really hard to do any sort of computational heavy things because of limitations with how data is passed and reassigning variables. There is just a lot that makes it hard to work with this system. Especially since I'm working with code that Appian designed and it's clear they don't even know how things are supposed to work and can't even use their code cleanup tool.
What problems is the product solving and how is that benefiting you?
It replaced an old outdated management system that did heavy analytics. It looks much much nicer and has fast responsiveness. The clients seem to like the interfaces.


    Government Administration

appian platform is very useful to build an ecosystem of enterprise workflow based applications

  • August 19, 2022
  • Review verified by G2

What do you like best about the product?
(1) the most useful feature of appian is the workflow design feature: try to build the same workflow with appian and with a general purpose language and you'll notice the benefits of using appian.
(2) the UI design feature is very rich, in terms of widgets, behaviors, ....
(3) appian have its own application patterns (sites, record types, ...): they are useful to build omogeneous applications (in terms of UI and implementation structure)
(4) the design tool offer many useful samples/patterns to build different kind of interfaces
(5) the integration features are very powerful
What do you dislike about the product?
(1) even if it's low-code, you need very good developers: they must be experienced developers so they can learn easily new constructs and a new Language, otherwise you will be stick with the tool;
(2) you should not use appian for single isolated applications;
(3) you should be aware of the technical lock-in imposed by this platform and adopt the platform 360° and for long time;
(4) the "source" management is less structured than in general purpose languages (you cannot branch, you cannot set a baseline, all developers must operate on the same environment,...)
(5) sometimes processes must be user in unnatural scenario (when there is not a real workflow)
What problems is the product solving and how is that benefiting you?
workflow scenarios; applications with a short time to market


    Telecommunications

The best enterprise BMP tool with lots of powerful built-in capabilities

  • August 19, 2022
  • Review verified by G2

What do you like best about the product?
Appian is a very powerful and flexible tool to extend its capabilities by creating plugins when needed. Appian has seamless integration with other third-party systems, and we can exchange data in just a matter of a few clicks. It has a very rich UI that provides a great experience to the end user. Appian process models are super brilliant with lots of powerful features, especially monitoring and playing around with an instance to troubleshoot any issues. Overall It's a great enterprise tool that's getting even better as and when they release a new version of Appian.
What do you dislike about the product?
Appian should focus on extending Site capabilities, such as adding multiple out-of-the-box configurations for the site tabs, tab styling, and controlling the icon based on our requirements. Appian should also allow having more than 5 tabs on a Site, we do have a workaround but it would be better if this feature is by default available on the site. Appian should introduce pagination for the editable grid OOTB instead of the way how we handle it using manual code. We also need a feature related to Record sync to sync the dependent record row automatically when there are some changes done on that, just by syncing this record type, instead of syncing two records one after another. It's difficult to open a node property in the process model using double click, instead, we need to right-click and then click on the property. We need a dialog configuration component that can be used without the help of a record type, such as opening a quick dialog box with a form upon clicking a button to capture some comments. The Validation Message function needs some improvements.
What problems is the product solving and how is that benefiting you?
Appian has added plenty of out-of-the-box capabilities in almost all the aspects such as Integrations, Interfaces, User Interactions etc. This helps a developer to build & deliver a solution in a very short period. This way business is also getting benefitted as they are getting the most out of the tools and getting the outcome without waiting for too long. Most of the features that business request are already out-of-the-box in Appian which help a developer to deliver the solution as per the business requirement.


    Parthasarathy K.

Compatibility issues with JMeter

  • August 18, 2022
  • Review verified by G2

What do you like best about the product?
The diagnostic tools for process model are insightful.
What do you dislike about the product?
The product doesn't gel well with JMeter performance testing tool. MalformedChunkCodingException is frequently encountered.
After the recent upgrade, the appian designer UI is difficult to navigate.
What problems is the product solving and how is that benefiting you?
N/A


    Capital Markets

It is good

  • August 17, 2022
  • Review provided by G2

What do you like best about the product?
low code, drag and drop, good database and interface
What do you dislike about the product?
still lots of code or rule or set up need to be done
What problems is the product solving and how is that benefiting you?
save lots of time on automation


    Financial Services

Dead Simple

  • August 16, 2022
  • Review provided by G2

What do you like best about the product?
I like the integrated collaboration experience built into the platform combined with a dead-simple app creation process for business users.
What do you dislike about the product?
Requires coding knowledge to fix errors, edit objects and fields, and to enable integrations
What problems is the product solving and how is that benefiting you?
Manage status workflows


    Jorge S.

SaaS based BPM, done the right way and with potential for more!

  • August 11, 2022
  • Review verified by G2

What do you like best about the product?
We've found Appian as a very adequate platform for our process automation needs. Its low-code development capability allows us to implement a great range of solutions in terms of size and nature with a reasonable licensing and operational investment, plus the learning curve towards gaining productivity is accelerated. The support for both BPM and RPA paradigms brings great potential to the organization alongside standard, out-of-the-box integration capabilities to orchestrate the processes fulfilment in the back-end systems.
What do you dislike about the product?
Developers with skillsets in Appian development are still not that abundant in the market. We expect this to improve over the years as Appian adoption is growing fast, but for the first initiatives, it has been difficult to install capacity. Nonetheless, this can be easily mitigated by training your own developers on the platform.
What problems is the product solving and how is that benefiting you?
We started with encountering a lot of value in use cases that required a quick UX to streamline processes that had no placeholder in the core systems but still required fulfillment of the business process into those same systems. Some cases even imply workflows of information-gathering steps that trigger transactions across multiple back-end apps. This is reducing the time to market for these types of problems and sets the foundations for enabling a true process-oriented approach for the organization.


    Hospital & Health Care

Appian - The Master of Low Code

  • August 09, 2022
  • Review verified by G2

What do you like best about the product?
With very minimal coding, Appian provides the best features including interactive UX designs which allows non-technical users as well to grasp the features easily.

Appian is helpful for business/Product owners as well to understand product features by use of dynamic Reports, and records.
What do you dislike about the product?
Appian cloud database sometimes takes a long time than usual to load. Also, the loading bar in sites sometimes creates confusion while page loading and takes a long time to transition UI.
What problems is the product solving and how is that benefiting you?
Appian is helping large enterprises as well as small startups with its cloud-based feature. With no external setup required, users can have Appian easily available on their devices without spending any extra effort.


    Gaurav S.

The best low code no code App Development

  • August 09, 2022
  • Review provided by G2

What do you like best about the product?
The best thing about Appian is its point-and-click configurational development, with the help of available features App development was never so easy as it is with Appian. Learning Appian is so easy that a person with non coding experience can learn it quickly and can be an App developer within a quick span of time.
What do you dislike about the product?
The UI section could have been more dynamic giving it a more intuitive and responsive look and feel. Also, it can be more capable in terms of handling a large volume of data where it feels lagging as of now.
What problems is the product solving and how is that benefiting you?
Appian has reduced our business hours from 108 hrs to 20mins per user per year for an Forecasting application. Which are tremendous Man-Hours cost saving enterprisewide.


    Víctor S.

I have been more than 4 years working with Appian in different companies and projects.

  • August 05, 2022
  • Review verified by G2

What do you like best about the product?
Speed of development and flexibility of deployments
What do you dislike about the product?
The rigidity of parameterization of certain components and graphical interfaces
What problems is the product solving and how is that benefiting you?
The representation and automation of the business processes of organizations.