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External reviews

398 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Taylor S.

Innovative product that can transform your workplace

  • August 20, 2020
  • Review provided by G2

What do you like best about the product?
It's easy-to-learn and easy-to-use for both developers and end users. The interface is slick and powerful. Both the Appian product and the implementation team have been an excellent fit for our organization. The product is robust enough to handle mission-critical membership tracking for our 500,000 members, while flexible enough to also provide internal leave tracking for several hundred employees. Appian issues quarterly product updates that we can schedule with their Cloud team at our convenience. The Cloud team team makes the upgrade process completely painless.
What do you dislike about the product?
The Tempo interface and social features are a waste for our organization. Thankfully the big focus in recent releases has been on the much more user-friendly Sites interface. Excel and Word templates are not easy to use and need more official support.
What problems is the product solving and how is that benefiting you?
We utilize Appian in all parts of our organization. Our primary use case is for our mission-critical membership tracking system that also includes a major batch file processing component. We have leveraged their RPA capabilities to handle routine tasks and free up employee time for more valuable tasks. We have also used Intelligent Document Processing to organize a legacy document dumping ground into a powerful and searchable tool. We even built our internal employee portal and leave tracking solutions in Appian.
Recommendations to others considering the product:
Partner with either Appian or a 3rd party on your initial project to learn the ropes, even if you plan on going in house later. Leverage the cloud offering if possible. Start with some quick-hit applications that show value before moving on to a large scale project.


    Consumer Services

Appian is really awesome process flow tool

  • August 20, 2020
  • Review provided by G2

What do you like best about the product?
Process flow, MySQL database backend, low code
What do you dislike about the product?
actually nothing in Appian that can be disliked, however, Appian could improve API ingratiation and support to graphQL
What problems is the product solving and how is that benefiting you?
We work to create a process flow for sales


    Rishu B.

Robust Low code Platform

  • August 18, 2020
  • Review provided by G2

What do you like best about the product?
The easy to design the workflows, the functions already present for expression rules and the UI features.
What do you dislike about the product?
There are very less guidance on development of smart services or plugins.
What problems is the product solving and how is that benefiting you?
We have build several workflows for clients eliminating their manual work and tons of spreadsheets. It definitely have made their life easier.
Recommendations to others considering the product:
It is a tool that has a lot of capabilities and you can build your Applications in days with this tool.


    Sharon D.

Robust Platform

  • August 13, 2020
  • Review verified by G2

What do you like best about the product?
Appian shortens the development cycle and allows faster delivery.
Very intuitive development.
An open platform - can easily integrate to any external system.
What do you dislike about the product?
They can do much better in terms of training for developers. Online resources are of low quality.
The ramp-up for new developers is
What problems is the product solving and how is that benefiting you?
We use Appian as a case management solution for our operational needs. It allows us to automate processes end to end and to offer a "one-stop solution", it orchestrates on top of the various internal and external systems.
Recommendations to others considering the product:
Solid solution, highly recommended.


    Information Technology and Services

The best BPM solution I seen

  • August 09, 2020
  • Review provided by G2

What do you like best about the product?
Appian’s interface and user friendly design are top notch.
What do you dislike about the product?
Really, nothing. From the online training, to the excellent documentation, I can’t think of anything to dislike.
What problems is the product solving and how is that benefiting you?
Complex business process that until Appian, require end users to perform manually. Appian provides a very fast and simple way to create applications, and automate business processes. It’s fast, intuitive, graphically appealing and powerful.
Recommendations to others considering the product:
Get the trial and put it to the test. See how fast the environment is ready and how quickly you can create an app.


    Management Consulting

Appian enables rapid application development without a high degree of technical skill

  • August 05, 2020
  • Review verified by G2

What do you like best about the product?
Appian is constantly delivering new platform features
What do you dislike about the product?
Appian has severe scalability issues, so external technologies must be utilized for larger applications
What problems is the product solving and how is that benefiting you?
Appian is a great workflow managment tool
Recommendations to others considering the product:
Go for an on-premise install instead of using Appian Cloud


    Ondrej P.

Appian - platform with great community

  • August 05, 2020
  • Review provided by G2

What do you like best about the product?
Appian has wide offering of online trainings and active community. Variety of application on App market is astonishing.
What do you dislike about the product?
Implementaiton of simple workflows with very simple integration requires still hundreds of MDs.
I do not like the marketing as "low-code" or "no-code" platform as this creates expectation within the senior management that implementaiton will require few MDs which is far from reality.
What problems is the product solving and how is that benefiting you?
Support of back-office processes/workflows. We have mainly better control over the wokflow, proper reporting and increased efficiency


    Vinícius M.

Appian is a valuable platform for my business challenges

  • August 04, 2020
  • Review verified by G2

What do you like best about the product?
- Low Code development.
- Easy way to create rapid applications with workflows.
- Integration with several platforms.
- Security and Administration Console.
- Extremely easy to learn and ramp-up other developers.
- Great platform Support
What do you dislike about the product?
- Database Management in cloud solutions seems outdated, Id like see more options than MySQL.
- Process Model Designers need to be modernised.
- More transparency in database transactions.
- Needs more UI elements.
What problems is the product solving and how is that benefiting you?
With Appian my company could solve the major business process reducing the lead time.


    Education Management

Intelligent implementation of Business Process automation

  • July 07, 2020
  • Review provided by G2

What do you like best about the product?
Intelligent, Agile development for implementation, Low-code platform to minimize customization etc.
What do you dislike about the product?
It has the potential to improve implementation with auto scaling features .. currently fixed hardware configuration is delivered with Appian Platform.
What problems is the product solving and how is that benefiting you?
Automating manual business processes.


    Information Technology and Services

Appian integrates with everything and application development is rapid

  • June 30, 2020
  • Review verified by G2

What do you like best about the product?
Appian's integrations and reduced coding.
What do you dislike about the product?
If you are a student or aspiring Appian developer who is not currently working in an enterprise that utilizes Appian, it maybe difficult to gain experience on the platform.
What problems is the product solving and how is that benefiting you?
With Appian we have been able to rapidly develop applications and Integrate with other applications and systems to empower automation.
Recommendations to others considering the product:
If you are new to Appian invest in the training, and professional services to get started.