We are using this for an eCommerce product for live customers. This is used to monitor business performance, checking if customers are able to make payments on time or if they encounter issues during online shopping. If there are issues in a specific market, we can monitor the entire country and identify the frequency of issues. We wait for 15 minutes and, if the frequency increases, we take quick action.
Catchpoint Internet Performance Monitoring Platform
Catchpoint SystemsExternal reviews
115 reviews
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A Powerful Tool in Internet Performance Monitoring
What do you like best about the product?
A real‑time, dynamic visualization of how services and dependencies (internal and third-party) connect and perform—helping teams isolate root causes faster
What do you dislike about the product?
It took time for newer team members to navigate the UI and fully gi through all features. More onboarding walkthroughs would help.
What problems is the product solving and how is that benefiting you?
Catchpoint stands out for its comprehensive visibility into the entire Internet stack, offering real-time insights that are both wide in scope and deep in diagnostic value.
Master in Monitoring Service: Catchpoint
What do you like best about the product?
Excellent product GUI and advanced features.
Awesome support team and efficient in troubleshooting
Awesome support team and efficient in troubleshooting
What do you dislike about the product?
In some cases catchpoint requires multiple clicks to perform detailed performance analysis, making it cumbersome to identify errors and impacted transactions
What problems is the product solving and how is that benefiting you?
Improve business process outcomes
Improve business process agility
Create internal/operational efficiencies
Improve business process agility
Create internal/operational efficiencies
Valuable monitoring features enhance ecommerce experience while improvement needed in region-specific insights
What is our primary use case?
What is most valuable?
One of the features, the scatter plot, is very useful. It shows red dots wherever there are issues. Another feature is regional filtering, which allows us to filter the market based on risk. For instance, suppose we want to identify issues in all markets over the last twenty-four hours. These are the two features we use most frequently.
What needs improvement?
As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.
For how long have I used the solution?
I have used the solution for around four years.
What do I think about the stability of the solution?
So far, we have not found any issues. During business hours, it has worked absolutely fine without any issues.
How are customer service and support?
I haven't reached out to technical support so far, so I'm not sure about it. I did not contact anyone in Catchpoint technical team.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is very simple. There is no complexity in that.
Which other solutions did I evaluate?
We have Grafana, which is a tool for monitoring at the functional level. However, this functional level is not available in Catchpoint.
What other advice do I have?
Overall, for Catchpoint, my advice is if there is any plan for improvement, it would be helpful, and maybe the number of users will increase. I would give a rating of seven out of ten.
Very good solution
What do you like best about the product?
Is essential for understanding the formance of our platform
What do you dislike about the product?
The platform is for technical people, that understand how CDN works
What problems is the product solving and how is that benefiting you?
Undesrtand how our platform behave in terms of perfomance in the world.
A staple for any SaaS company
What do you like best about the product?
Catchpoint is an extremely powerful product. My reps have been helpful and responsive, some of the best I've worked with across vendors.
What do you dislike about the product?
As powerful and feature rich as the product is that can lead to complexity in the user experience. As someone who isn't a daily user, the depth can be daunting.
What problems is the product solving and how is that benefiting you?
Catchpoint helps us identify issues such as downtime or performance bottlenecks across the world before our users do. We can identify and fix issues before any support tickets get filed.
Please Product Manager
What do you like best about the product?
Global coverage for geographic locations and ISPs
What do you dislike about the product?
Pricing is a bit high on some add-on/à la carte products.
What problems is the product solving and how is that benefiting you?
Reduction in Mean Time to Detect (MTTD) and Mean Time to Repair (MTTR)
Very good monitoring Solution for Global Performance Optimization
What do you like best about the product?
I love Catchpoint's extensive monitoring capabilities. It provides in-depth insights into website performance, API response times, and network health from multiple global locations. The user interface is intuitive, making it easy to set up monitoring scenarios and visualize performance data. The granular metrics and real-time alerts have been invaluable for diagnosing issues quickly, ensuring our users have a seamless experience
What do you dislike about the product?
The pricing structure may be a concern for smaller businesses, as it’s geared more towards large enterprises.
What problems is the product solving and how is that benefiting you?
* Network pwrformance monitoring and comparisson across the world via different CDN providers.
* Web site availability & latency monitoring
* Web site availability & latency monitoring
Superb
What do you like best about the product?
Catchpoint is an equal opportunity employer that strongly prohibits discrimination and harassment of any kind.
What do you dislike about the product?
Need to improve on the user interface....
What problems is the product solving and how is that benefiting you?
benefiting in monitoring application
Highly recommended
What do you like best about the product?
The overall experience has been great from the cathpoint. Im able to get thorough insight on my pages and being global company we are able to get insights from different locations.
What do you dislike about the product?
As per my experience i didn't find any cons of this company may be my experience is not that much to judge the company
What problems is the product solving and how is that benefiting you?
As an application owner we want to monitor my application 24*7 to calculate the application performance with help of cathpoin im able to that with accuracy and with multiple dashboards.
Efficiently identifies network issues and generates detailed reports
What is our primary use case?
I use the platform for endpoint monitoring, web page monitoring, and server activity tracking. It helps diagnose issues within networks, service providers, or local data networks.
What is most valuable?
The product's most valuable feature is the ability to identify and troubleshoot network issues. It provides insights into problem areas and helps generate detailed reports for claims and issue resolution.
What needs improvement?
The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats.
For how long have I used the solution?
I have been working with Catchpoint for almost a year.
How was the initial setup?
The setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.
What other advice do I have?
The tool provides rapid alerts, typically within five minutes. It enhances response times and improves operational efficiency.
I recommend it to others and rate it a nine out of ten.
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