Terrible support from IBM, impossible to get the product ready after purchasing the license
We are about to meet 1 month waiting for the product setup after acquiring the license here in the Marketplace.
Several emails, phone calls, tickets raising on diverse platforms, and NO one at IBM is really keeping track of getting your setup ready, it looks like nobody really cares about small customers coming from AWS.
I don't recommend getting the product from the marketplace if your need is urgent, we expect someday soon to have our account ready, but for large size businesses it looks like going directly with an IBM partner is the best option.
Hi! Thank you for your feedback. The case this review is based upon was resolved months ago, and the customer has been set up with IBM Aspera on Cloud since then. There was a one-time issue we had internally that was fixed. Typically we deploy your Aspera on Cloud instance quickly and notify via email. For IBM Aspera support, go here: https://www.ibm.com/mysupport We hope you're enjoying your amazingly fast file transfers through our IBM Aspera on Cloud service. Please let us know if you have any further comments or suggestions.