Secure access has improved productivity and reduced help desk tickets for my security team
What is our primary use case?
My job title at FNTS is Senior Security Analyst.
I have been using Okta Platform for three years.
My main use case for Okta Platform is multifactor authentication.
For multifactor authentication in my organization, to log into specific sites, we need Okta Platform as a multifactor authentication to get in.
The process has made logging in easier and more secure for me and my team.
What is most valuable?
The best features Okta Platform offers are easy SSO, strong security, and improved productivity.
Out of easy SSO, strong security, and improved productivity, the single sign-on has had the biggest impact for my team because it protects effectively and signs on without problems.
Okta Platform has positively impacted my organization with easy single sign-on, as we need single sign-on multifactor authentication for various things and Okta Platform is very secure.
I have definitely noticed specific outcomes such as fewer help desk tickets, as it is very straightforward, streamlined, and easy to use.
What needs improvement?
I think the setup in the beginning can be a bit of a learning curve.
For how long have I used the solution?
I have been working in my current field for seven years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Okta Platform's scalability is good.
How are customer service and support?
The customer support is good.
I would rate the customer support on a scale of 1 to 10 as a nine.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used Duo and switched because we thought Okta Platform had better features.
How was the initial setup?
I think the setup cost was pretty good, but the pricing is moderate.
What about the implementation team?
I am not sure about Okta Integration Network's capability to enable faster deployments, as I have not used it in that capacity and I have not deployed it.
I would assess the role of Universal Directory as a single source of truth for user identities in my organization as it works effectively.
I cannot describe the impact of automated lifecycle management on onboarding and offboarding processes in terms of efficiency.
I have not had any experience with Okta Platform's integrated Privileged Access Management, PAM capabilities, so I cannot compare them to using separate tools.
What was our ROI?
I have seen a return on investment, as there have been fewer employees needed for multifactor technical responses, and the number of people to assist with tickets has gone down since Okta Platform is a really easy system to use.
What's my experience with pricing, setup cost, and licensing?
I think the setup cost was pretty good, but the pricing is moderate.
Which other solutions did I evaluate?
Before choosing Okta Platform, we evaluated other options, including Microsoft.
What other advice do I have?
I would advise others looking into using Okta Platform to look very carefully at the pricing and move forward.
My company does not have a business relationship with this vendor other than being a customer.
I find this interview satisfactory and do not think anything needs to change for the future.
I would rate this review an overall eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Robust Security, Seamless Integration
What do you like best about the product?
I like how easy it is to integrate Okta with applications like Active Directory. The strong multi-factor authentication options significantly improve security without impacting user experience, which makes access management both secure and practical. Application integrations save a lot of time compared to manual configurations, and Okta's strong security features and reliability are reasons for my high recommendation.
What do you dislike about the product?
Initial setup can be a bit complex, especially for advanced policies, and pricing becomes expensive when multiple features or add-ons are required. Reporting and log customization could also be improved.
What problems is the product solving and how is that benefiting you?
I use Okta for single sign-on and multi-factor authentication, centralizing user access, enhancing security, and reducing login management effort across applications.
Cloud identity platform has simplified integrations and optimized lifecycle and access governance
What is our primary use case?
As an integrator, I work with Okta Platform.
Okta Platform can be used for IAM and IGA; it is a cloud-based solution for Identity and Access Management, as well as Identity Governance and Access.
As an integrator, I find Okta Platform user-friendly with a good number of connectors, making it easy to integrate with applications, and it is easy for SSO implementation and MFA implementation.
Lifecycle Management is configurable in Okta Platform; you can configure the joiners, movers, and leavers process with this product.
What is most valuable?
Okta Platform is a cloud-based platform, so you do not have to take care of installations as you would with on-premises solutions for SailPoint or Oracle Identity Management, which is a big difference.
Based on requirements, context-aware policies of Adaptive MFA are configurable, which is a plus point, as you can configure it based on certain requirements, such as adaptive authentication based on behavioral patterns and logging in from one place to another.
It is time-saving, which is definitely linked with money; a lesser number of users are required to do the manual work, so it has that impact on money as well.
What needs improvement?
I have not encountered any negative points for this product.
For log monitoring, after a certain period of time, logs are deleted, such as after three months, and you have to configure it using a separate or external SIEM connector, such as Splunk or Cortex XSOAR, because after 90 days, the logs will be deleted, so we have to take an export manually or add one external log monitoring solution.
If the organization is big, I can say Okta Platform is affordable; however, for small-scale industries, I would not recommend it, but for medium and enterprise organizations, it is good.
For how long have I used the solution?
I have been using Okta Platform for approximately one to one and a half years.
What do I think about the stability of the solution?
Okta Platform is a stable product.
What do I think about the scalability of the solution?
Okta Platform is a scalable product.
How are customer service and support?
I can rate Okta Platform support at approximately eight or nine out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have worked with Oracle Identity Management and SailPoint as other access management tools before.
What other advice do I have?
I have not worked with Universal Directory in my case, and I have not worked on it recently.
Okta Platform is an IGA solution, so in terms of PAM capabilities, it is not working as PAM for storing passwords or secret vaults, such as Delinea or CyberArk; it is a completely different product.
Reliable, Secure Identity Management with Seamless SSO and MFA at Scale
What do you like best about the product?
What I like most about Okta is its reliability and the strong security foundation it provides for identity and access management. It makes it straightforward to roll out SSO, MFA, and user lifecycle management at scale, and it integrates smoothly with a wide range of enterprise applications.
What do you dislike about the product?
Okta is a very powerful platform, but advanced policy configuration and troubleshooting can get complicated. I’ve also found that costs can rise as usage grows, so it’s something to keep in mind as you scale.
What problems is the product solving and how is that benefiting you?
For our enterprise application, Okta manages identity and access management end to end, including SSO, authentication, and user lifecycle management. It reduces the complexity of building and maintaining custom authentication, strengthens our security posture, and delivers a smoother, more reliable login experience for users.
Powerful, Secure SSO with Smooth MFA
What do you like best about the product?
Centralized identity and access management that simplifies sign-in across multiple applications
Strong security features like multi-factor authentication and adaptive access policies
Smooth single sign-on experience that reduces password fatigue for users
Easy integration with a wide range of enterprise and cloud applications
Clear visibility and control for admins over user access and lifecycle management
Scales well as teams and systems grow without adding complexity
Improves both security and user experience at the same time
What do you dislike about the product?
Setup and configuration can feel complex, especially for first-time admins
Troubleshooting authentication or policy issues isn’t always intuitive
The admin interface has a learning curve and can feel overwhelming
Costs can add up as features, users, or integrations scale
Custom workflows sometimes require deeper technical expertise than expected
Error messages during login failures aren’t always user-friendly or self-explanatory
Bottom line:
Okta is powerful and secure, but that power comes with complexity and cost. It works best when there’s strong admin expertise behind it, otherwise, it can feel heavier than necessary.
What problems is the product solving and how is that benefiting you?
Solves the problem of managing multiple logins by providing single sign-on, which saves time and reduces password fatigue
Strengthens security through multi-factor authentication and access policies, lowering the risk of unauthorized access
Centralizes identity and access management across applications, making access control simpler and more consistent
Streamlines user onboarding and offboarding, reducing manual effort and security gaps
Improves visibility into who has access to what, making audits and reviews easier
Balances strong security with a smooth user experience, so protection doesn’t slow down productivity
Intuitive Interface, Reliable Member Management
What do you like best about the product?
I like how easy Okta makes it to keep track of everyone's files and remain HIPAA compliant, which is really important for my work in mental health support. I appreciate the interface; it makes training new employees simple and helps me maintain a clear and concise set of notes for each individual. I also found the initial setup pretty straightforward, which was nice since it's our first product.
What do you dislike about the product?
I've had a hard time with logging in before, but I believe it's just because it's secure.
What problems is the product solving and how is that benefiting you?
I use Okta to manage members’ files, ensuring HIPAA compliance and making it easy to train new employees while keeping clear notes.
Easy User Access & SSO Management with Strong Security
What do you like best about the product?
It makes user access and single sign-on easy to manage, while still keeping security strong.
What do you dislike about the product?
The UI can feel overly complex at times, and troubleshooting problems isn’t always straightforward or intuitive.
What problems is the product solving and how is that benefiting you?
It centralizes identity and access management, strengthens security, and reduces the effort required to manage user logins and access.
Easy to Use, Customizable, and Integrates Seamlessly
What do you like best about the product?
The ease of use for users, the mobile app, the customizability and the ease of integration.
What do you dislike about the product?
There were cert errors that our Mac users had to deal with on a regualr basis.
What problems is the product solving and how is that benefiting you?
Okta was solving our IDP issues and integration of our Mac and Windows environment.
Streamlined Logins, Strong Security Features
What do you like best about the product?
I really like the time Okta saves me because logging in and handling two-factor authentication for each app can be very time consuming. Another aspect I appreciate is that it solves some security issues, allowing me to have a very secure password in one place, and it saves me time because I'm not always updating my passwords on each different app. The initial setup was very easy and took very little time, which is a big plus.
What do you dislike about the product?
The price is a little high. I wish that would be less, but all of the features are very strong and well built.
What problems is the product solving and how is that benefiting you?
I use Okta for logging in once to access all my company apps, solving security issues by having a secure password in one place and saving time by not updating passwords for each app.
Effortless SSO and User Management, But Pricing Could Improve
What do you like best about the product?
I like how Okta makes single sign-on (SSO) and user management work smoothly, ensuring seamless access and avoiding the need for multiple logins. Managing logins, permissions, and user onboarding or offboarding is simplified as everything is handled in one place, which saves time and effort. The app integration feature connects all our tools easily, so we don't have to manage logins manually every day. The initial setup was super easy, which I really appreciate.
What do you dislike about the product?
I find the pricing could be more flexible, and sometimes the advanced settings take time to understand. Better documentation or a simpler setup for advanced settings would be great.
What problems is the product solving and how is that benefiting you?
I use Okta for single sign-on and managing user access securely. It helps avoid access issues by centralizing logins, permissions, and user management, making onboarding and offboarding easier. SSO saves time by avoiding multiple logins, and app integration connects our tools seamlessly without daily manual login management.
