We are an advertising company with around 400 employees in four different countries: Peru, Chile, Mexico, and Brazil. We have implemented Okta Customer Identity to enforce security in our applications and ensure all users access them securely. We use Okta Customer Identity for various applications like Office 365 and several other applications essential to our business.
Okta Platform
Okta, IncExternal reviews
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Focus on seamless integration and advanced security management enhances application usage and threat detection across multiple countries
What is our primary use case?
What is most valuable?
Okta Customer Identity focuses on providing top-notch identity management solutions. One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure. This integration is significantly easier compared to Microsoft Entra ID, where we encountered numerous issues. We particularly value its real-time reporting capabilities. For example, we detected cyberattacks from countries like Russia and Asia and were able to block those IP addresses and configure our system for more security. These advanced security features and reporting capabilities make it easy to manage.
What needs improvement?
Okta Customer Identity is continuously improving its solution. Since we started using it in 2019, we have observed numerous enhancements to increase security.
For how long have I used the solution?
We have been using Okta Customer Identity for more than five years in our company.
How are customer service and support?
We had an issue a couple of years ago that was swiftly resolved by the support team, showing their efficiency. They also offer a comprehensive knowledge base on their website, which is very helpful for addressing any issues or queries.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We evaluated Microsoft Entra ID but chose Okta Customer Identity because it is easier to integrate with various applications. Microsoft Entra ID presented many challenges and it was more difficult to manage integration processes.
How was the initial setup?
The initial setup of Okta Customer Identity is straightforward due to its well-architected solution. It is intuitive and user-friendly for administrators to manage.
What's my experience with pricing, setup cost, and licensing?
Okta Customer Identity is expensive compared to other solutions, but we believe the investment is justified given the rising cybersecurity threats. Despite the cost, it's cheaper than the potential financial loss from a security breach.
Which other solutions did I evaluate?
We evaluated Microsoft Entra ID.
What other advice do I have?
Overall, I would rate Okta Customer Identity a ten. Okta Customer Identity is solely focused on identity management, which makes them excel in this area.
Very useful app that my company uses for applications
What do you like best about the product?
I like that it's used as a repository for all our company applications and tools and that it's password management is also very good.
What do you dislike about the product?
I'm not sure if this is how our company sets the password setting but I wish the changing of passwords prompts was more seamlessly integrated for fingerprint. Other than that it's a pretty effective tool.
What problems is the product solving and how is that benefiting you?
Sso and provisioning of apps for employees within the company
Smooth interface
What do you like best about the product?
Everything about Okta. This is very user friendly, smooth interface, Fast loading.
What do you dislike about the product?
Nothing, the overall performance is very good.
What problems is the product solving and how is that benefiting you?
The ease of logging to my credentials quickly.
Provides robust identity and access management with seamless integration across hybrid setups
What is our primary use case?
We use Okta for identity and access management for our internal services, cloud services or applications (SaaS). We have a hybrid setup since we have a global workforce, so we unify our IAM services.
What is most valuable?
The most useful features of Okta for my organization are identity and access management, single sign-on, and the flexibility for hybrid setups.
Okta enables multi-factor authentication, which enhances security, especially for SaaS applications. The integration capabilities of Okta are very flexible, with multiple protocols that can be integrated, especially for single sign-on. Any API can also be added, making it mature in terms of integrating with other identity providers, particularly Active Directory or Azure Entra ID.
What needs improvement?
Okta should have at least a local presense for countries that align with or comply with GDPR or data sovereignty, so there are no compliance or audit questions. There are integration issues with Office 365; such as groups not updating correctly in Okta. Okta should work on resolving them.
For how long have I used the solution?
I have been in the organization for one year, and it has been more than three years now that Okta has been used.
What do I think about the stability of the solution?
As long as you have Internet connection, there are no issues with the stability.
What do I think about the scalability of the solution?
Okta is scalable and reliable, with no downtime or service disruption encountered over the years.
How are customer service and support?
My team contacts Okta support for increased integration requirements. They are very supportive; they just open a ticket, and they support us very professionally.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup process is pretty straight-forward, having experience with different single sign-on (SSO) and identity access management, I can manage the setup process with ease. Okta provides clear guidelines and documentations as well.
What's my experience with pricing, setup cost, and licensing?
Pricing for Okta is reasonably not that much, however, I don't have access to the commercial aspect.
What other advice do I have?
Okta is a breeze
What do you like best about the product?
Okta is intuitive to use and functionally comprehensive.
What do you dislike about the product?
I didn't encounter any issues when using Okta.
What problems is the product solving and how is that benefiting you?
I've previously used Okta and I'm looking into bringing it to my current workplace.
Love using Okta as a central hub for all internal tools!
What do you like best about the product?
I like that Okta makes it easy to access all of my sales tools without bookmarking them and having multiple folders.
What do you dislike about the product?
I have no complaints about Okta, it makes life so much easier! Wish we had it sooner!
What problems is the product solving and how is that benefiting you?
The need for multiple bookmarks and folders. Saves me so much time.
User friendly platform with the option to add multiple apps
What do you like best about the product?
The ability to consolidate so many apps in one platform creates a very user frienldy work environment. Using one platform to navigate all of these work related enterprises, enables efficient and timely communication and task handling.
What do you dislike about the product?
No issues so far as Okta has proven to be a trusted platform for work related app consolidation.
What problems is the product solving and how is that benefiting you?
Entering one platform to access all of my work related needs as well as Gmail, etc has proven to be the efficient one stop shopping for my work needs.
Amazing tool, great for authentication and 2nd level security.
What do you like best about the product?
Adaptive auth, scalability, flexibility, and because it has SSO (single sign-on).
What do you dislike about the product?
Limited offline access and on occasion I have experienced performance issues.
What problems is the product solving and how is that benefiting you?
Single sign on. I dont have to authenticate the multiple apps I use in a day to day. In summary, Okta's robust identity management, ease of integration, and security features make it a standout choice for companies looking to simplify access management while improving security.
Okta is a lifesaver
What do you like best about the product?
The most I like about Okta is that I use it to signing without a password to 20+ websites
What do you dislike about the product?
I would say they can work on their UI and UX, it is a bit outdated
What problems is the product solving and how is that benefiting you?
The problem it's solving is the issue with single sign-on (SSO), at my company we use 20+ websites and we cant remember all password, so its a way to securely sign into multiple websites
Okta starts my day in the right direction
What do you like best about the product?
I love how many of the applications and software I need to use are integrated with OKTA so I only have to do a single login and two-factor authentication to get into the items I neds to get working. Its simplicity as well as rigorous security make a valuable product
What do you dislike about the product?
Wish it was easier to check the password on the apps that have integrated logins.
What problems is the product solving and how is that benefiting you?
It allows me to get to the tools I need without having to worry about tracking multiple passwords.
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