Effortless Security and Efficiency with Okta
What do you like best about the product?
I truly appreciate Okta for its ease of use when logging onto numerous websites needed for work using just one password. This not only simplifies my access but also enhances security by reducing the number of credentials I have to manage, making my workflow much more efficient. The simplicity and effectiveness of this single sign-on feature are invaluable in maintaining both productivity and security, particularly when dealing with websites containing protected health information (PHI). Additionally, the initial setup of Okta was very easy, which further emphasizes its user-friendliness. Overall, I am thoroughly satisfied with the service it provides, enough to rate it a perfect 10 out of 10 for recommendation to friends and colleagues.
What do you dislike about the product?
I think Okta could allow faster processing sometimes.
What problems is the product solving and how is that benefiting you?
I use Okta for secure authentication and single sign-on, enhancing both security and efficiency by protecting my information and allowing access to multiple websites with one password.
Seamless Access and Enhanced Security with Okta
What do you like best about the product?
After implementing Okta, the biggest improvement we’ve noticed is how much smoother access has become across our applications. Single Sign-On means I don’t have to juggle multiple passwords, and the adaptive MFA adds security without slowing me down. It’s reassuring to know our data is better protected, but what I appreciate most is the convenience, fewer password resets and less time wasted logging in. There are occasional delays when using the mobile app, but overall the balance of usability and security has been a real win for our team
What do you dislike about the product?
Okta works well overall, but there are a few things that could be improved. The admin dashboard can feel cluttered, with too many settings spread across different menus, which makes it harder to find what you need quickly. The mobile MFA prompts sometimes take a little longer than expected, which can be frustrating when you’re in a hurry. Support documentation is detailed, but not always easy to navigate. None of these issues are deal‑breakers, but they do add small friction points to an otherwise solid platform
What problems is the product solving and how is that benefiting you?
Okta has solved one of our biggest headaches: managing multiple passwords. With Single Sign-On, I only need to remember one login, which means I don’t forget credentials or waste time resetting them. The added benefit is that our accounts are more secure thanks to MFA, but the real win for me is the convenience — I can get into all my apps quickly without juggling different passwords. It’s reduced frustration and saved a lot of time across the team
Effortlessly Connects All Your Apps in One Place
What do you like best about the product?
Connect different applications on one platform
What do you dislike about the product?
There isn't anything particularly unique, but it does help make managing different applications easier.
What problems is the product solving and how is that benefiting you?
This tool is a real time-saver, especially from the perspective of an IT administrator. It makes management tasks much more efficient as well.
Seamless Access Management and Secure Integration Across All Platforms
What do you like best about the product?
Okta offers a seamless combination of user-friendly design, robust security, and reliable integration across multiple platforms. It provides an efficient single sign-on experience that reduces login friction and enhances productivity for both agents and administrators. Through Okta, we maintain secure and streamlined access to essential tools—Guru, Kustomer, UJET, and our LMS from a single, centralized platform.
What do you dislike about the product?
What I like least about Okta is minimal, as the platform runs smoothly throughout the day. Reauthentication typically occurs only once per shift, which has little to no impact on productivity. Overall, it’s a seamless and reliable access management tool.
What problems is the product solving and how is that benefiting you?
Okta provides a secure and centralized access management solution that simplifies authentication across multiple platforms. It enables seamless and secure logins to essential tools like Guru, Kustomer, UJET, and the LMS, eliminating the need for multiple passwords and reducing login-related downtime. This streamlined access improves operational efficiency, enhances security, and allows our teams to focus more on delivering excellent customer support rather than managing credentials.
Perfect Balance of Security and Usability with Okta
What do you like best about the product?
The best thing about Okta is its balance between security and usability. It’s rare to find an identity platform that makes life easier for both end users and administrators. The intuitive dashboard, automation features, and integration ecosystem make it a cornerstone for modern identity management
What do you dislike about the product?
While Okta is powerful, its pricing can be on the higher side for smaller organizations, and some UI areas could be more intuitive. However, the trade-off is solid reliability, security, and scalability — which makes it worth it for most enterprises.
What problems is the product solving and how is that benefiting you?
Okta solves the problem of fragmented identity management. By providing a centralized, secure way to handle authentication and access control, it helps companies protect data, comply with regulations, and improve user productivity. The biggest benefit is trust — knowing the right people have access to the right resources at the right time.
Seamless Identity Management and Effortless Integration with Okta
What do you like best about the product?
If I were to pick what’s best about Okta, I’d say it’s the seamless way it handles identity and access management. It makes securing applications and user authentication super straightforward and reliable, which is huge for companies managing lots of users and systems. Plus, the integration capabilities with tons of apps and services make it flexible and scalable.
What do you dislike about the product?
None. Okta has all the tools needed when working.
What problems is the product solving and how is that benefiting you?
Okta has all the major and minor tools needed on our call.
Effortless Single Sign-On with Okta—All Apps in One Place
What do you like best about the product?
Okta is easy to use since it is a single sign on wherein all the applications needed for daily use
What do you dislike about the product?
None, every application inside Okta is helpful
What problems is the product solving and how is that benefiting you?
Previously, we had to log in separately to each of our tools. Now, thanks to Okta, we only need to sign in once.
Great Ease of Use, but Occasional Glitches While Traveling
What do you like best about the product?
Love that it's easy to use both on mobile and desktop.
What do you dislike about the product?
Sometimes it glitches when I am traveling.
What problems is the product solving and how is that benefiting you?
Single sign-on is the problem it's solving. It benefits me by keeping all of my corporate profiles in one place.
Has improved secure access through single sign-on and adaptive authentication for onboarding and application integration
What is our primary use case?
We are providing identity access management to the customers with Okta Customer Identity, and then application integration, user onboarding, and related functions.
I'm a senior consultant using Okta Customer Identity.
We are the implementers of Okta Customer Identity as users.
What is most valuable?
The most valuable feature of Okta Customer Identity is the application interface with SSO. Integration with SSO helps us make use of the credentials. Once we log in, we get the opportunity to explore many applications within the organization with the same login, with no need to log in again.
Adaptive authentication in Okta Customer Identity is a flexible feature that is very secure and user-friendly. The authentication is more complex for man-in-the-middle attacks while remaining useful for end users.
Okta Customer Identity's API gives a clear view of how user onboarding takes place, so we can easily configure with Postman. We can onboard and off-board users, which is very flexible through the APIs.
Regarding multi-factor authentication, it helps reduce unauthorized access in our organization. We are using passwordless authentication with Okta FastPass on mobile devices. Users can get authenticated with two-factor authentication, first entering the password, then directly using the second factor authentication with Okta FastPass.
What needs improvement?
It is complex when adding it for the first time to users of Okta Customer Identity. For end-users and new users, it can be complex to use.
Okta Customer Identity analytics and reporting tools do not help much to improve customer engagement strategies.
Training should be provided to novice users. There are multiple online learning resources in the Okta documentation part, which users can access free of charge.
For how long have I used the solution?
I have been working with Okta Customer Identity for six years.
What do I think about the stability of the solution?
There are no doubts regarding the stability of Okta Customer Identity. It is scalable and we can directly make use of this tool.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The setup for Okta Customer Identity is straightforward.
What's my experience with pricing, setup cost, and licensing?
The price of Okta Customer Identity is acceptable.
What other advice do I have?
For those planning to use Okta Customer Identity, MSA and SSO are among the best features that can be recommended for users. We also have direct integration with Active Directory. There are many features that will be helpful for organizations to easily integrate applications and manage user onboarding and off-boarding.
The solution is deployed on the cloud and I did not purchase it through AWS Marketplace. I usually buy for the entire organization.
I rate Okta Customer Identity 10 out of 10.
Great platform to access various apps at a single place.
What do you like best about the product?
The best thing I liked about this software is with a single login, different apps can be accessed.
What do you dislike about the product?
Only the interface of the app is outdated. That needs an updation.
What problems is the product solving and how is that benefiting you?
Multiple authentication ensure the security of the data. Single sign in is required to access multiple apps.
