Has improved secure access through single sign-on and adaptive authentication for onboarding and application integration
What is our primary use case?
We are providing identity access management to the customers with Okta Customer Identity, and then application integration, user onboarding, and related functions.
I'm a senior consultant using Okta Customer Identity.
We are the implementers of Okta Customer Identity as users.
What is most valuable?
The most valuable feature of Okta Customer Identity is the application interface with SSO. Integration with SSO helps us make use of the credentials. Once we log in, we get the opportunity to explore many applications within the organization with the same login, with no need to log in again.
Adaptive authentication in Okta Customer Identity is a flexible feature that is very secure and user-friendly. The authentication is more complex for man-in-the-middle attacks while remaining useful for end users.
Okta Customer Identity's API gives a clear view of how user onboarding takes place, so we can easily configure with Postman. We can onboard and off-board users, which is very flexible through the APIs.
Regarding multi-factor authentication, it helps reduce unauthorized access in our organization. We are using passwordless authentication with Okta FastPass on mobile devices. Users can get authenticated with two-factor authentication, first entering the password, then directly using the second factor authentication with Okta FastPass.
What needs improvement?
It is complex when adding it for the first time to users of Okta Customer Identity. For end-users and new users, it can be complex to use.
Okta Customer Identity analytics and reporting tools do not help much to improve customer engagement strategies.
Training should be provided to novice users. There are multiple online learning resources in the Okta documentation part, which users can access free of charge.
For how long have I used the solution?
I have been working with Okta Customer Identity for six years.
What do I think about the stability of the solution?
There are no doubts regarding the stability of Okta Customer Identity. It is scalable and we can directly make use of this tool.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The setup for Okta Customer Identity is straightforward.
What's my experience with pricing, setup cost, and licensing?
The price of Okta Customer Identity is acceptable.
What other advice do I have?
For those planning to use Okta Customer Identity, MSA and SSO are among the best features that can be recommended for users. We also have direct integration with Active Directory. There are many features that will be helpful for organizations to easily integrate applications and manage user onboarding and off-boarding.
The solution is deployed on the cloud and I did not purchase it through AWS Marketplace. I usually buy for the entire organization.
I rate Okta Customer Identity 10 out of 10.
Great platform to access different apps.
What do you like best about the product?
It allows me to access different applications at a single and secure place.
What do you dislike about the product?
According to me, the pricing can be high for small start-ups.
What problems is the product solving and how is that benefiting you?
It helps me to access all of my apps at a single and secure place without multiple logging in.
All-in-one platform for all applications.
What do you like best about the product?
The best thing I liked about this software is that I can access all my applications at a single place.
What do you dislike about the product?
There's nothing much to dislike apart from interface. It need to be updated.
What problems is the product solving and how is that benefiting you?
It solves various problems :
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1. Saves manual worload of logging in to different applications.
2. Easy to access different applications at a single place.
Felt More Secure Than Ever
What do you like best about the product?
I appreciate the login process with Okta. It allows me to use my laptop's fingerprint as the first authentication step, followed by my YubiKey for the second step. Without completing both of these steps, I am unable to access my company laptop.
What do you dislike about the product?
On mobile devices, Okta does not support fingerprint authentication, which means I always have to enter my password and then use my Yubikey. If Okta enabled fingerprint authentication, it would save time and make the process more convenient.
What problems is the product solving and how is that benefiting you?
Okta helps keep my company data secure, which is essential in today's digital age where data theft is so common. Thanks to Okta, I don't have to worry about someone accessing my laptop and my data while I'm away on holiday.
Why OKTA?
What do you like best about the product?
It allows me to log in in multiple application using a single set of credential with an extra layer of security.
What do you dislike about the product?
Although Okta gives additional security, it is very hard setting up a password and it is taking so long if ever there is a system issue.
What problems is the product solving and how is that benefiting you?
Okta products, such as Single Sign-On (SSO) which is very helpful for me as a customer service representative since we are using a lot of tools. Multi-Factor Authentication (MFA), and Lifecycle Management (Provisioning).
OKTA, THE SSO WE NEED
What do you like best about the product?
In the modern enterprise, employees juggle dozens of applications, leading to password fatigue and increased security risks. OKTA is essential, delivers, transforming the login experience from a security hurdle into a seamless, productive start to the workday.
What do you dislike about the product?
There is nothing negative to mention. All the features in OKTA are undeniably good.
What problems is the product solving and how is that benefiting you?
OKTA is not just a convenience feature; it serves as a valuable tool that brings all the resources we need together under a single sign-on. This makes accessing various tools much easier and more efficient.
Reliable and Easy-to-Use Identity Management Solution
What do you like best about the product?
Okta has a intuitive interface and robust security features. The ability to easily integrate with a wide variety of applications and services saves a lot of time and effort. It also supports multi-factor authentication, which is crucial for maintaining strong security.
What do you dislike about the product?
The pricing can seem high for smaller organisations, and some of the advanced features require additional setup and learning time. The initial implementation can be complex without proper guidance.
What problems is the product solving and how is that benefiting you?
Okta solves the complex challenge of managing secure access to multiple applications and systems across our organisation. By providing a centralised identity management platform with SSO & MFA, it reduces the risk of unauthorised access and simplifies the user login experience.
great tool
What do you like best about the product?
This tool makes accessing all my apps much easier and significantly faster. Logging in to the various apps we use feels very secure, and we rely on it across all our computers and applications.
What do you dislike about the product?
Nothing it is a great tool that saves time
What problems is the product solving and how is that benefiting you?
makes it easier and a lot faster to use all my apps. It is very secure and we use it for all our computers and apps.
Making my login hassles vanish
What do you like best about the product?
Okta makes life a whole lot easier. The single sign-on (SSO) feature is extremely helpful. I use it daily to log in once and have instant access to all my work apps, which saves me from password overload. The multi-factor authentication (MFA) is solid but smooth, adding security without turning every login into a hassle. Plus, the user interface is clean and straightforward for end users, which removes a lot of headaches.
I especially appreciate Okta Fast Pass, since having to enter codes from authenticator apps used to be quite frustrating.
What do you dislike about the product?
Occasionally, the push notifications for MFA can be slow, which delays getting into my apps quickly. But the Okta Fast Pass has taken care of that as I rarely use my phone for authentication anymore.
What problems is the product solving and how is that benefiting you?
Before Okta, I was juggling dozens of passwords and always worried about security. Okta’s single sign-on has been a total time-saver; no more password fatigue or getting locked out.The multi-factor authentication keeps things secure without being a constant annoyance, helping me feel confident that only I can access my work apps. Overall, it just makes starting my workday smoother, so I can focus on what matters without tech hassles.
Okta, Inc. – The World's Leading Identity and Access Management Platform.
What do you like best about the product?
Single Sign-On (SSO) for easy access to all work apps with one login.
Multi-Factor Authentication (MFA) adds an extra layer of security.
Simple and intuitive user interface.
Automates user onboarding and offboarding.
Integrates with thousands of cloud and on-premises applications.
Centralized management for user accounts and devices.
Adaptive authentication for risk-based security.
Self-service password reset and management.
Strong audit, compliance, and access review tools.
The most helpful aspect of Okta is its ability to provide secure single sign-on (SSO) to all workplace applications, allowing users to access everything with just one set of credentials and making daily workflows seamless and efficient. This dramatically reduces the time spent logging in, minimizes password fatigue, and enhances security across the organization.
Other highly helpful features include:
Automated user onboarding and offboarding, which streamlines IT processes and reduces manual work.
Multi-factor authentication (MFA), adding strong protection against unauthorized access.
Centralized management of users, devices, and access policies for better control and visibility.
Self-service password resets, empowering users to manage their credentials and reducing IT support tickets.
Key Upsides
Single Sign-On (SSO): Users log in once to access all necessary apps, saving time and reducing password fatigue.
Multi-Factor Authentication (MFA): Keeps sensitive data safe by requiring an additional verification step for logins.
Easy Integration: Connects with thousands of applications and platforms, both cloud and on-premises.
Automated Onboarding/Offboarding: Allows quick provisioning and deprovisioning of accounts, reducing manual labor for IT teams.
Centralized User Management: IT administrators manage all users and devices from a single dashboard, enhancing control and oversight.
Self-Service Tools: Empowers users to reset passwords and manage their own profile, significantly lowering helpdesk workload.
Adaptive Authentication: Responds to risks dynamically by requiring stronger verification if suspicious activity is detected.
Compliance & Audit Capabilities: Tracks activities and access for reporting, compliance, and security reviews.
What do you dislike about the product?
Common dislikes about Okta reported by users include occasional complexity, some performance issues, and user experience challenges.
Common Dislikes
Complexity for New Users: Initial setup and configuration can be complex and time-consuming, especially for organizations without dedicated identity management expertise.
Mobile App Issues: Some users experience battery drain and occasional glitches with Okta Verify and mobile authentication apps.
Frequent Authentication Prompts: End users may find repeated MFA prompts or login verifications disruptive to workflow.
Support Challenges: While Okta support is generally helpful, some users report delays or difficulties with advanced troubleshooting and integration issues.
Learning Curve: The range of features and configuration options can have a steep learning curve for some administrators.
What problems is the product solving and how is that benefiting you?
Okta solves key problems related to secure identity and access management in modern organizations.
Problems Solved by Okta
Password Fatigue and Security Risks: By providing Single Sign-On (SSO), Okta eliminates the need for users to remember and manage multiple passwords, reducing weak password use and associated security risks.
Complex Access Management: Centralizes user access control across cloud and on-premises applications, enabling IT teams to enforce consistent access policies and reduce unauthorized access.
User Provisioning and Offboarding Challenges: Automates account creation, modification, and deactivation based on employee lifecycle, streamlining IT workload and mitigating risk of orphaned accounts.
Multi-Factor Authentication Complexity: Integrates adaptive MFA to strengthen security without burdening users, dynamically adjusting to risk levels.
Compliance and Auditing: Provides detailed access reports and logs for regulatory compliance and security audits, reducing manual tracking efforts.
Benefits
Improved Security Posture: Stronger authentication and centralized policies reduce cyber risks and breaches.
Increased Productivity: Users spend less time managing passwords and troubleshooting login issues, focusing more on productive work.
Operational Efficiency: IT teams save time with automated onboarding/offboarding and simplified access management, reducing support tickets.
Better Compliance: Easier generation of audit reports and adherence to security standards supports regulatory compliance requirements
