We are currently using Okta Customer Identity as a managed service platform. We are building a platform where our customers can subscribe to different products of Okta Customer Identity, such as Access Manager, Entity Manager, and Okta Privileged Access. Our customers purchase subscriptions and create a PO number, which we use to perform technical implementations.
Okta Platform
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Offers an extensive range of ready-to-use connectors and robust documentation and training resources
What is our primary use case?
What is most valuable?
Okta Customer Identity is a SaaS-based application, making it easy to configure compared to competitors. It offers around eight thousand five hundred out-of-the-box connectors, providing an edge over other tools. It eliminates the need for configuring connectors using REST APIs as they are readily available. The Entity Manager is integrated with SSO, and Okta Customer Identity offers a wide range of protocols for federated single sign-on and token exchange. Okta Customer Identity also provides excellent documentation and training resources.
What needs improvement?
In Okta Identity Governance and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and switches is not currently available. Additionally, integration with platforms like DB2 and Oracle or SaaS-based databases is still in progress. These features need further development for full functionality.
How are customer service and support?
The support from Okta Customer Identity is excellent, and I would rate it eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
Okta Customer Identity is known for its easy configuration and deployment.
What's my experience with pricing, setup cost, and licensing?
Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products. Further details on costs would require consultation with our sales team.
Which other solutions did I evaluate?
I compared Okta Customer Identity with solutions like IBM Security Access Manager and CyberArk. While CyberArk is a fully functional tool with all features, Okta Customer Identity is more affordable and offers comparable functionality.
What other advice do I have?
I rate Okta Customer Identity as nine out of ten. The Privileged Access Manager part is still in development but is expected to be in line with competitors like CyberArk or BeyondTrust soon.
Best application for single sign on for your organization
What do you like best about the product?
Ease of Use. Clean UI. Feature rich. Can be integrated with most of your organization applications. MFA for security
What do you dislike about the product?
If you lose your phone or change your phone being used as MFA you will have difficulty in setting it up again. May feel pricier.
What problems is the product solving and how is that benefiting you?
OKTA has been instrumental in managing org wide login for our employees. It has helped in keeping all the applications under one roof with one click sign-on's. Saves lot of time and you won't have to remember URL's of different applications and their credentials.
Okta Usage Experience
What do you like best about the product?
You can integrate SAML connection to other applications.
What do you dislike about the product?
Some integrations required complicated requirements that is making it harder to integrate with the app
What problems is the product solving and how is that benefiting you?
It is a one stop site for all our employee's access to other applications.
Focus on seamless integration and advanced security management enhances application usage and threat detection across multiple countries
What is our primary use case?
We are an advertising company with around 400 employees in four different countries: Peru, Chile, Mexico, and Brazil. We have implemented Okta Customer Identity to enforce security in our applications and ensure all users access them securely. We use Okta Customer Identity for various applications like Office 365 and several other applications essential to our business.
What is most valuable?
Okta Customer Identity focuses on providing top-notch identity management solutions. One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure. This integration is significantly easier compared to Microsoft Entra ID, where we encountered numerous issues. We particularly value its real-time reporting capabilities. For example, we detected cyberattacks from countries like Russia and Asia and were able to block those IP addresses and configure our system for more security. These advanced security features and reporting capabilities make it easy to manage.
What needs improvement?
Okta Customer Identity is continuously improving its solution. Since we started using it in 2019, we have observed numerous enhancements to increase security.
For how long have I used the solution?
We have been using Okta Customer Identity for more than five years in our company.
How are customer service and support?
We had an issue a couple of years ago that was swiftly resolved by the support team, showing their efficiency. They also offer a comprehensive knowledge base on their website, which is very helpful for addressing any issues or queries.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We evaluated Microsoft Entra ID but chose Okta Customer Identity because it is easier to integrate with various applications. Microsoft Entra ID presented many challenges and it was more difficult to manage integration processes.
How was the initial setup?
The initial setup of Okta Customer Identity is straightforward due to its well-architected solution. It is intuitive and user-friendly for administrators to manage.
What's my experience with pricing, setup cost, and licensing?
Okta Customer Identity is expensive compared to other solutions, but we believe the investment is justified given the rising cybersecurity threats. Despite the cost, it's cheaper than the potential financial loss from a security breach.
Which other solutions did I evaluate?
We evaluated Microsoft Entra ID.
What other advice do I have?
Overall, I would rate Okta Customer Identity a ten. Okta Customer Identity is solely focused on identity management, which makes them excel in this area.
seamless
What do you like best about the product?
SSO into multiple tools, allows to seamless sign in without having to remember different credentials.
What do you dislike about the product?
Well I will say the otp expiry time is kinda short, a min will be okay.
What problems is the product solving and how is that benefiting you?
SSO
Two-Factor Authenticator
What do you like best about the product?
The platform offers atrong security capabilities, such as single sign-on (SSO) and multi-factor authentication (MFA), while maintaining an intuitive user interface for end users.
What do you dislike about the product?
The intricacy of setup and configuration is yet another possible drawback.
What problems is the product solving and how is that benefiting you?
By reducing the risks to passwords, Okta imprves security while streamlining the user experience by enabling users to access different apps using a single set of credentials.
Very useful app that my company uses for applications
What do you like best about the product?
I like that it's used as a repository for all our company applications and tools and that it's password management is also very good.
What do you dislike about the product?
I'm not sure if this is how our company sets the password setting but I wish the changing of passwords prompts was more seamlessly integrated for fingerprint. Other than that it's a pretty effective tool.
What problems is the product solving and how is that benefiting you?
Sso and provisioning of apps for employees within the company
One place for all our apps
What do you like best about the product?
Our tech stack is very large. Without Okta, we had to create multiple logins with different passwords and save them somewhere. Not to mention, every product had unique requirements for their passwords! In came Okta with an easy to use product that let me have a single sign on to all my apps— life saver!!!
What do you dislike about the product?
Not a lot. Sometimes, I’d struggle with getting my notification to sign in but all those bugs have been solved and the product works seamlessly now!
What problems is the product solving and how is that benefiting you?
I don’t need multiple login details and passwords stored in random places.
Setting Up Two-Factor Verification
What do you like best about the product?
Applications and resources are protected by Okta's identity managed and user authentication.
What do you dislike about the product?
The maximum number of Okta Verify devices that can be linked to a user account is unlimited.
What problems is the product solving and how is that benefiting you?
Just one sign-on. Secure SSO from any devices, whether SAML, Wsfed, or OIDC, for all of your web apps, both locally and in the cloud, with customizable restrictions.
Smooth interface
What do you like best about the product?
Everything about Okta. This is very user friendly, smooth interface, Fast loading.
What do you dislike about the product?
Nothing, the overall performance is very good.
What problems is the product solving and how is that benefiting you?
The ease of logging to my credentials quickly.
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