Our main use case for Okta Customer Identity is that all of our in-house applications are under Okta. A user or customer has to log in to Okta Customer Identity and then they can access the application. It serves as our main SSO application which we are using.
Okta Platform
Okta, IncExternal reviews
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Has improved secure access to all applications through a single login point
What is our primary use case?
What is most valuable?
The main features of Okta Customer Identity that I find most valuable are its security and easy accessibility.
We are using the self-service feature in Okta Customer Identity for almost one year now. Previously, it was not configured, but now we are using it.
We find Okta Adaptive Authentication useful as whatever feature we feel should be implemented and beneficial for users, we have implemented it. We use multi-factor authentication and it is 100% implemented. Multi-factor authentication is also useful for the security part for us.
The report functionality is another important part of Okta Customer Identity; we might need to check logs and other things. The report part is very much useful. I am 100% satisfied with the customizable options in Okta reporting features. This is a very good feature, and it is 100% implemented, so I do not want any changes because it is working as expected.
What needs improvement?
Stability and the UI/UX of Okta Customer Identity are fine as they are; I do not see any need for improvement in those areas.
From the user perspective, everything is good and no change is needed. I do not think any biometrical features for authentication or limitations from Okta Customer Identity on request systems can be added at this moment.
Some users face challenges after upgrades. Whenever we upgrade Okta Customer Identity, there is no challenge or blocker from Okta Customer Identity. However, I have seen cases where there might be issues with InTune or JumpCloud due to sync delays from their end; Okta Customer Identity was fine at that moment.
After Okta Customer Identity made an upgrade process, we had some challenges with the integration of Okta Customer Identity and Jamf. The only issue with Okta Customer Identity is after the upgrade process; we have some issues with the integration between Okta Customer Identity and Jamf. The only point for improvement is the upgrade process.
For how long have I used the solution?
I have been working with Okta Customer Identity for more than three years.
What do I think about the stability of the solution?
I rate Okta Customer Identity a 10 out of 10 for stability; it is the best.
What do I think about the scalability of the solution?
The scalability part of Okta Customer Identity is fine, there is no blocker and we can upgrade whenever we need.
How are customer service and support?
Okta Customer Identity's technical support is fine; they help to fix tickets within the timeline and their support is very good.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup process for Okta Customer Identity is simple.
Which other solutions did I evaluate?
I do not think there are other competitors to Okta Customer Identity in the market. In my previous company, we tried to switch from Okta Customer Identity to some other SSO authentication method, but we did not find anything relevant. We kept going with Okta Customer Identity.
What other advice do I have?
We discontinued the license for Barista and have moved to Workato Genie. We implemented Workato Genie around six months ago. It is required for the sales team, and they purchased some licenses for the sales and marketing team in the US. We have configured that for IT as well. There can be multiple Genies according to the requirement. If you ask something for the Genie, there is a global Genie and it can redirect that task to the relevant Genie for sales, IT, HR, and other things.
We are not using Google except G Suite. We have some licenses for ChatGPT, but that is not for IT requirements. We are still using AWS, Okta Customer Identity, and Jamf; these are our main core business applications.
The main benefits Okta Customer Identity provides to users include single point of login for all applications and single authentication, which saves time and reduces frustration. If something is not working, users just open a ticket with the Okta team instead of reaching out to other application owners or POCs.
I give Okta Customer Identity a rating of 10 out of 10.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Okta makes things easier
What do you like best about the product?
You can easily view all the important applications you need.
What do you dislike about the product?
nothing for now keep up the good job Okta
What problems is the product solving and how is that benefiting you?
compling all of the tools that you need for your daily tasks
Okta for Not for Profits
What do you like best about the product?
The Okta for Good program is the biggest win. 50 free licenses and deep discounts make enterprise-grade security accessible for a non-profit like us.
What do you dislike about the product?
Okta gives Jack.org enterprise-level security and management efficiency that we couldn't otherwise afford. It's complex to master, but the control and security it provides are well worth the administrative hassle.
What problems is the product solving and how is that benefiting you?
"Password Chaos" and Security Risks: Before Okta, our staff and volunteers had to remember a different username and password for every application or use LastPass to share passwords. This led to password reuse, sticky notes on monitors, and an avalanche of password reset requests to the IT team. It was a massive security vulnerability and a huge time sink.Okta helped us to implement SSO, SAML/SCIM, and SWA to eliminate that.
Okta best dashboard ever
What do you like best about the product?
Okta has made my workflow much more organized.
What do you dislike about the product?
So far, Okta has been perfect for my needs. I haven't encountered any issues.
What problems is the product solving and how is that benefiting you?
This is my main dashboard at work, and it really makes authentication both safer and easier. I also appreciate how well it helps with organisation.
OKTA Review
What do you like best about the product?
Okta's most helpful feature is its ability to provide centralized access. As a result, you can use a single login to access all your necessary tools, which we do every day as part of our jobs. The system has proven to be highly reliable, and we have not encountered any significant issues. When support is needed, assistance is readily available. Beyond its user-friendly interface, one of Okta's key strengths is the ease with which it can be integrated and implemented. For IT and administrative teams, the platform streamlines the process of connecting and deploying new applications. This centralized control simplifies user management, making it easy to onboard new employees, provision access to different tools, and enforce security policies across the organization. The intuitive setup process allows for rapid deployment, ensuring a seamless transition and quick adoption throughout the company.
What do you dislike about the product?
While Okta provides a secure and centralized access point for our tools, the unreliability of the email-based OTP delivery can be a major point of friction for users. When an email with the verification code is delayed, flagged as spam, or simply not received, it creates a roadblock that prevents immediate access to critical systems. This issue could be significantly improved by implementing a more reliable alternative for two-factor authentication. For example, offering the option to use a mobile authenticator app or SMS text message for verification would provide a more immediate and secure experience, reducing dependency on email and ensuring continuous access for all users.
What problems is the product solving and how is that benefiting you?
Okta has been very helpful in my daily work, as it improves my productivity by streamlining access to the tasks and tools connected through the platform. Having everything linked through Okta makes it easier for me to manage my workflow.
OKTA: A User's perspective
What do you like best about the product?
That it was able to integrate all our tools without any issues. We can easily pull up tools without logging in to different accounts or tools.
What do you dislike about the product?
That it sometimes automatically log out other tools and need to log in or enter your credentials. Moments like this usually happens while on shift.
What problems is the product solving and how is that benefiting you?
OKTA helped us by integrating our main tools into one-time login via OKTA. Now, we can pull up tools without us logging in one-by-one with our tools.
Pretty easy and safe to use
What do you like best about the product?
It helps keep our information secure all the time
What do you dislike about the product?
The only thing I dislike is when we need to reset the authentication methods due to certain situations like changing our mobile device/number
What problems is the product solving and how is that benefiting you?
It keeeps our information safe as we use a network that is not directly from Motorola Solutions
A helpful and organize software where tools can be easily found and access with
What do you like best about the product?
Ease of Use, single sign-on (SSO) is one of the most popular features. It allows employees or customers to log in once and access multiple applications without juggling different passwords.
What do you dislike about the product?
Pricing can be high for smaller organizations, especially as you add more advanced features like adaptive MFA, lifecycle management, or customer identity. Some customers feel that you end up paying separately for features that competitors bundle.
What problems is the product solving and how is that benefiting you?
Security & Compliance
Credential theft and unauthorized access are among the top causes of breaches. Regulatory frameworks (like GDPR, SOC 2, PCI DSS) require strong controls.
Okta’s multi-factor authentication (MFA) and adaptive risk policies ensure that only the right people access sensitive systems, at the right time. This helps meet compliance requirements while protecting against account takeovers.
Credential theft and unauthorized access are among the top causes of breaches. Regulatory frameworks (like GDPR, SOC 2, PCI DSS) require strong controls.
Okta’s multi-factor authentication (MFA) and adaptive risk policies ensure that only the right people access sensitive systems, at the right time. This helps meet compliance requirements while protecting against account takeovers.
Okta Makes Identity Management Effortless
What do you like best about the product?
Okta delivers fast, secure access with seamless single sign-on and multi-factor authentication—making identity management effortless across apps and devices.
What do you dislike about the product?
Navigation can be unintuitive at times, and occasional login timeouts disrupt workflow.
What problems is the product solving and how is that benefiting you?
Okta solves identity and access management challenges by centralizing authentication, enabling secure single sign-on, and enforcing multi-factor authentication—saving time, reducing security risks, and improving user productivity.
Useful tool to easily locate necessary tools you need to use in daily basis
What do you like best about the product?
can easily open the tools that I will be using everyday.
What do you dislike about the product?
sometimes error there was an error or delay to open the app.
What problems is the product solving and how is that benefiting you?
unlike with the other tools, in Okta, you will be able to see the tools youre going to use
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