Easy Setup and Powerful No-Code Onboarding Automation
What do you like best about the product?
Simple to set=up and configure, it works really well when you want to standardise onboarding especially when users are spread around locations, it can be used as a an automation platform using pre existing connectors to automate tasks such as new employee/user creation and subsequent administration tasks. The automation can be built via visual UI drag and drop feature hence no need to involve IT or tech users. We started with a basic plan, it can then grow per number of users later on as numbers of sits or requirements grow.
What do you dislike about the product?
You can hit the workflow or seat limits pretty quickly, especially if you’re a heavy user and rely on it for more than just password management.
What problems is the product solving and how is that benefiting you?
Credential management for many users in different geo-locations, solving 2FA code generation, and onboarding automation
Scalable Identity Solution for Growing Organizations
What do you like best about the product?
Okta provides centralized identity and access management, making it easy to securely handle user authentication across multiple applications from a single platform.
The Single Sign-On (SSO) experience feels seamless, letting users access all their apps with one login, which improves both security and convenience. I also appreciate the strong multi-factor authentication (MFA) options, which add an extra layer of protection without making things overly complicated for end users.
What do you dislike about the product?
One of the main challenges with Okta is that the initial setup and configuration can be quite complex, particularly when you’re working with advanced policies, integrations, or custom workflows.
What problems is the product solving and how is that benefiting you?
Okta helps us centralize identity and access management across multiple applications, which reduces the need for separate logins. It also improves security through SSO and MFA, helping minimize the risk of unauthorized access. On top of that, it streamlines user onboarding and offboarding, saving the IT team time and effort.
Secure and User-Friendly, but Outages Need Addressing
What do you like best about the product?
I like Okta's security and client platform. It's easy to access, which is particularly useful as we have a 2 million and growing member base. We need a seamless login experience, especially for our members who are older and less tech literate.
What do you dislike about the product?
The outages. They are difficult to manage and we struggle to get on-time support for them.
What problems is the product solving and how is that benefiting you?
I use Okta for safe member login, ensuring a seamless experience for our large, less tech-literate user base. I like the security and easy access the client platform offers.
Scalable, Streamlined User Management
What do you like best about the product?
its ability to centralize application access, its robust security features, and its ease of use for end-users
What do you dislike about the product?
high cost for licenses and complex administration,
What problems is the product solving and how is that benefiting you?
centralization of authentication and authorization process,
All Logins Centralized in One Place
What do you like best about the product?
It’s great to have all logins centralized in one place.
What do you dislike about the product?
It’s hard to authenticate using the mobile apps.
What problems is the product solving and how is that benefiting you?
It solved the problem of having multiple accounts and credentials across different apps and websites.
Easy, Secure SSO and Authentication Management with Okta
What do you like best about the product?
What I like most about Okta is how easy it makes managing authentication and SSO across multiple applications. It provides a reliable and secure way for teams to access different tools without juggling multiple logins. The integrations with many popular SaaS applications are straightforward to set up, and the admin console makes user and access management fairly simple. It also helps improve security with features like MFA while keeping the login experience smooth for users.
What do you dislike about the product?
One area that could be improved is the admin UI, which can sometimes feel a bit complex when managing many applications or policies. It may take some time for new administrators to get familiar with where certain settings are located. Additionally, troubleshooting authentication or SSO configuration issues can occasionally require digging through multiple logs or settings. Improving the debugging experience and simplifying some workflows would make the platform even better.
What problems is the product solving and how is that benefiting you?
Okta helps us centralize authentication and access management across multiple applications. Instead of managing separate credentials for different tools, users can securely access everything through SSO. This reduces password fatigue for users and improves overall security with features like MFA and centralized policies. It also makes user provisioning and access control much easier for admins, saving time when onboarding or offboarding team members.
Easy SSO and Strong MFA That Save Time
What do you like best about the product?
I like it’s multi factor authentication which helps the systems from unwanted or unsafe access. I also like its SSO which is very easy and convenient. It also saves a lot of time using it. I do hybrid work so it supports remote work office culture as well.
What do you dislike about the product?
The configuration and setting up it is complex and difficult in small companies due to which employees can face delayed login issues which leads to workflow problems
What problems is the product solving and how is that benefiting you?
Saves times by having SSO feature and working on confidentiality data can be safe and secure . Can manage multiple applications in same time which doesn’t cause us irritation and frustration
Daily access has been secured while sensitive work data remains simple to verify
What is our primary use case?
Okta Platform is essentially the gateway for everything we do. We have the Okta app on our phones and computers, and it is the only way we can access any of our interfaces on a day-to-day basis, including work messaging on Slack or any of our apps. We go through Okta FastPass to gain access. Every 60 days, I have to reset that on my phone by logging out of everything, doing Face ID, and verifying my credentials before I can log back in and keep everything secure. Additionally, we have to update our password every 180 days or so. I basically start my day every morning with Okta identification or verification.
Okta Platform helps to secure access to cloud infrastructure, APIs, containerized workloads, and AI generative AI services. It pairs well with some of the AI tools we use. I even have a verification method for ChatGPT and Glean, which is another AI interface. Okta Platform essentially applies to anything I use on a day-to-day basis. I do not get any pop-ups throughout my day, which indicates that it is securing the interface or network I am using or even just the application.
Okta Platform protects our benefits and payments app through Workday, so it definitely protects my benefits, my pay information, and any type of personally identifiable information such as first name, last name, and Social Security number.
What is most valuable?
Ease of use is what I value most about Okta Platform. It is not difficult to learn or navigate. Once you have a username and password, you can have your computer memorize it. On my phone, I use Face ID so that I am not having to type in my password every single time, but it does make things very secure. If I ever were to leave my laptop anywhere by accident and not be able to recover it that same day, I would be able to trust that it would block anybody from getting access to anything because that is something you have to log into every day. Ease of use and the ability to trust the product are what I value most.
Okta Platform does not recognize when I have already verified myself once on my HubSpot login across multiple tabs. I have to verify myself for every single tab. If there were a way to recognize that I already verified myself on that URL or domain and just give me access to the rest of the tabs instead of having to click one by one, that would be an improvement.
What needs improvement?
Okta Platform does not recognize when I have already verified myself once on my HubSpot login across multiple tabs. I have to verify myself for every single tab. If there were a way to recognize that I already verified myself on that URL or domain and just give me access to the rest of the tabs instead of having to click one by one, that would be an improvement.
For how long have I used the solution?
I have been using Okta Platform for at least five years.
What do I think about the stability of the solution?
Okta Platform does not lag. The only thing that might happen every once in a while is that I will click Okta FastPass, it will spin, I will click submit, and then nothing will happen. I just have to refresh my tab and then do it again. However, that happens pretty infrequently.
What do I think about the scalability of the solution?
Okta Platform definitely supports our whole company, which is not small at all. It is good to know that it can support both smaller and larger teams.
How are customer service and support?
I have not had to contact Okta's technical support or customer support, which is probably a good thing.
Which solution did I use previously and why did I switch?
I have used Cloudflare in the past. I know it is not really a direct competitor, but that is maybe the only thing else that I would mention.
How was the initial setup?
I did not do the initial deployment, but when I was first brought on, I had to go through the whole setup of everything to tie to my email address and all my information to be a verified user on the account for Okta Platform through HubSpot. It was pretty easy. I had to set it up on my phone, download the app, and scan the QR code. It was pretty simple on both my laptop as well as my phone.
What other advice do I have?
Okta Platform does not protect non-human identities in my environments.
Unified sign-on has reduced daily logins and simplifies secure access to critical apps
What is our primary use case?
My use cases for Okta Platform involve having a single place for authentication, as my company requires it for all of our applications that we use with our organization, which includes SAML and SSO. It's a critical piece for authentication, and the token generally lasts about eight hours based on our company's configuration, allowing us to sign in once a day and eliminating the need to enter credentials multiple times for different applications. Okta Platform authentication is essential because it minimizes the hassle of signing into multiple applications while maintaining security. Essentially, all my critical apps are secured with Okta Platform, which also provides features like second-factor authentication through cell phone verification or facial recognition. Overall, it's very functional and an integral part of our business processes.
Regarding how Okta Platform helps secure access to cloud infrastructure, APIs, containerized workloads, or AI services in our architecture, I can't provide an authoritative answer on how security is hardened since I wasn't involved in that aspect. However, I know that it provides security. My company has been using it for four years without plans to change because it remains secure, even as we increase our internal applications and expose some to clients.
The workloads secured by Okta Platform are hosted across multiple cloud providers, including AWS, Azure, and some GCP, so it encompasses all of those.
For AWS, we have integrated EC2 instances with Okta Platform, and I'm not sure about other services or buckets related to the things you mentioned, such as Amazon Voice.
What is most valuable?
I see the benefits of Okta Platform immediately upon deployment, as it saves time. Dealing with multiple authentications without a federated system is time-consuming, requiring different passwords for different applications, which is a hassle. As soon as Okta Platform was implemented, there was an immediate improvement in the ease and speed of secure authentication.
Personally, I have noticed measurable security and operational improvements since implementing Okta Platform, primarily due to the ease of access it provides in a more secure manner while saving time.
What needs improvement?
What I dislike about Okta Platform is that sometimes there has been some downtime. It doesn't happen often, but ironically, it did occur on a day I knew this call was coming, leading to a brief period when Okta Platform authentication didn't work. We had to rely on third-party IT support to resolve it. When this happens, it stops us from accessing what we need until the issue is fixed.
I have to mention some occasional downtime with Okta Platform. It doesn't occur very often, but when it happens, it's crucial because you can feel stuck without it.
For how long have I used the solution?
I have been working with Okta Platform for just over four years.
What do I think about the stability of the solution?
Regarding stability, there hasn't been much to note aside from some occasional downtime, but I appreciate the different options provided by Okta Platform for verification. You can manually enter a password, use push notifications, or facial recognition, which can be more convenient depending on the context, whether mobile or at a desk.
What do I think about the scalability of the solution?
I believe Okta Platform has been scalable. My company has integrated all major applications, and it has supported our growth without issues.
How are customer service and support?
I've contacted internal company IT support a few times while learning the intricacies of Okta Platform, but I've never reached out to Okta Platform's direct customer support.
Which solution did I use previously and why did I switch?
My organization hasn't tried any alternatives to Okta Platform, and I personally haven't had the need to seek them out. Some people look for alternatives such as password managers, but those are not the same. Implementing a solution such as Okta Platform isn't straightforward without a team behind it, so once it was working here, there wasn't a felt need to explore other options. I'm unsure of what the previous system was, but I believe they considered Cisco Duo at one point without ultimately proceeding.
How was the initial setup?
The initial deployment of Okta Platform was easy and without any significant bumps, as far as I know.
What about the implementation team?
The deployment of Okta Platform involves a lot of collaboration across the security team, working with the CISO to ensure adherence to standards such as SOC and FINRA. Though technically it's not a one-person job, my company wouldn't implement it that way either, as there is always a team behind it.
What other advice do I have?
I probably don't think of anything else, as Okta Platform does what it intends to do. Given my experience in the field, I recognize that these tools work well, but they're only as effective as their configuration and security hardening. My company has done an excellent job with Okta Platform, and I feel it's a quality product because it effectively integrates single sign-on and SAML authentication.
I'm not entirely sure if our organization uses Okta Platform to protect non-human identities, such as service accounts or AI agents, as we've rolled out chatbots and are developing them. I can't confidently answer that question.
Okta Platform does help address specific industry or regulatory requirements, such as those in healthcare and financial services, for both our organization as an outsourced IT service provider and internally when accessing platforms.
On my end, there are updates from time to time for apps on mobile devices or operating systems that need to be addressed, but company policies manage updates for company-owned workstations, so it's not too burdensome.
I'm not aware of any formal partnerships with Okta Platform in my department, so I can't speak to that.
I would rate this review an 8 overall.
Secure, Easy Access Across PC and Mobile with Okta
What do you like best about the product?
Okta help us to keep our account more secure and easy to access when needed. I can connect my okta account both in PC and mobile very easily.
What do you dislike about the product?
Setting up SSO and MFA for the first time can be very tricky, and the same interface needs to be verified multiple times. Also, sometimes an authentication failure pops up without clearly telling us what the main issue is.
What problems is the product solving and how is that benefiting you?
We need to manage dozens of apps which have separate username and passwords and in such cases due to SSO login we can easily access the different platform very easily.
