LaunchDarkly
LaunchDarklyExternal reviews
703 reviews
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Reliable and Easy-to-Use Feature Flag Platform with Great Visibility
What do you like best about the product?
LaunchDarkly has a clean and intuitive UX, making it easy to set up and manage feature flags. It’s highly reliable and integrates seamlessly into our workflow. I especially appreciate the flexibility in defining flag values (boolean, multivariate, targeting rules), the ability to preview flag changes before saving, and the visibility into who made changes and when. Comparing flags across environments during deployments is a huge time-saver, and being able to inspect how flags were evaluated helps with debugging and transparency.
What do you dislike about the product?
I sometimes feel limited in the depth of flag evaluation details available. I’d like to drill down further into how a flag was evaluated for specific users or contexts. It’s unclear whether this limitation is due to the platform itself or if I’m not using it correctly.
What problems is the product solving and how is that benefiting you?
LaunchDarkly allows us to deploy features independently of code releases, enabling safer and more flexible rollouts. If an issue arises, we can instantly disable the feature without needing a hotfix or rollback, significantly reducing downtime and improving recovery speed. It also gives us strong observability into the lifecycle of our features—from development through production—so we can track usage, changes, and impact with confidence.
Observability and Realtime User Monitiring for Salesforce Digital Experience is Possible
What do you like best about the product?
So I used Highlight.io which was acuqired by Launch Darkly for observibility. The ease of implementation and customer support which was offered was by far AMAZING! Salesforce and LWC Components are not the the easiest items to review and understand when items begin to fail. With LaunchDarkly, they are able to track errors and logs to allow me to provide scenarios and context to the developers to review and unit test, which was previously time consuming and often unlikely to be reproducible.
What do you dislike about the product?
There isn't really one. When you reach out to the team, you can often find that they are willing and able to custom build items for you, if its tangible. Which was the circumstance I ran into, and it was a great experience.
What problems is the product solving and how is that benefiting you?
LaunchDarkly is the only observability tool that I found that was able to accomplish Realtime User Monitoring for LWC on the Salesforce platform. Previously we tried using tools like Datadog, and there methods did not create a good end user experience. We were fortunate to meet the observability team at LaunchDarkyly during the procurment process. Seeing the tool accomplish exactly what we needed, to report how the tech team improved the end user experience. I wish HIghlight.io/LaunchDarkly extisted years ago, as it would have drastically improved my work life balance, and ability to communicate challenges across our platform.
Great for Customer Insight and Preparation, Excited for More Features
What do you like best about the product?
I really liked how easy it was to use the session feature to prepare for a customer meeting. Being able to quickly find customer sessions and anticipate their questions made my preparation much better. The ability to see what customers did in the app is priceless for our support and engineering teams. Integration of the SDK into our codebase was straightforward, and every question we had was answered promptly by the LD team—excellent support.
What do you dislike about the product?
Except for a single minor caveat (was quickly resolved), the session experience has been smooth. Logs and network request tools are still largely unexplored internally, and we plan to expand usage once Flutter observability becomes available for mobile.
What problems is the product solving and how is that benefiting you?
Gradual feature rollout and continues delivery of work in progress features guarded by feature flags.
With observability features - identifying errors before reported, better inside into user journey and preparation for client meetings
With observability features - identifying errors before reported, better inside into user journey and preparation for client meetings
LaunchDarkly has greatly increased our ability to deploy and rollback production quickly and easily
What do you like best about the product?
LaunchDarkly has allowed us to deploy code into production on a regular basis and then enable release on demand to different segments of our customers (or all of them) on our schedule and not when the code is deployed. If something is wrong, instead of spending costly time rolling things back we can simply turn off the feature flag and hide the error from our customers and then fix it behind the scenes. This allow allows us to test it in production without impacting production. Highly recommend taking the steps needed to enable feature flags in your code and then utlizing LaunchDarkly to quickly manage who can see what in your applications.
What do you dislike about the product?
The only thing that would be nice to have in LaunchDarkly would be a one click button after something was approved for rollback that would quickly undo what was done.
What problems is the product solving and how is that benefiting you?
LaunchDarkly allows us to go to production quickly, enable a slow rollout to different customer segments, quicker rollbacks than rolling back code, and supportability - if we turn off the feature flag we can enable it for people to then go in and see what the actual problem was and fix any defects in real time without impacting our customers. It is amazing how many things are easier to fix if the problem still exists but it is now hidden vs rolled back and the developer is unable to see the logs / issue in action.
LD review
What do you like best about the product?
controlling the features post release of software
What do you dislike about the product?
failure tracking of the calls are not proper
What problems is the product solving and how is that benefiting you?
Controlling the features post release incase of any regressions
Overall Great Experience
What do you like best about the product?
User splitting is very clear and the dashboard is clean, easy to use, and the SDKs work well across platforms
What do you dislike about the product?
Sometimes the SDK setup feels a bit complex, particularly with multiple environments and custom contexts. The documentation, while detailed, could be clearer with more real-world examples.
What problems is the product solving and how is that benefiting you?
By using feature flags, we can test new features with specific users, run A/B tests, and turn off features instantly if something breaks. This means fewer production issues, faster feedback, and more control over our releases.
Launch Darkly helps us manage our new features for feedback before wide-scale roll out.
What do you like best about the product?
We like the ability to manage our staging and production environemnts and to create different segments to manage the roll out of new features.
What do you dislike about the product?
you do have to create the segments for each envornmnet instead of sharing them.
What problems is the product solving and how is that benefiting you?
It allows us to work on new features with focus groups and get them right before we launch them to everyone.
Shorter time to production for new features
What do you like best about the product?
It's much faster to add new features into production.
What do you dislike about the product?
Nothing to dislike at this time. Everything has been great
What problems is the product solving and how is that benefiting you?
Rolling out features in phases.
Launch Darkly is a really good tool
What do you like best about the product?
I've heard engineers talk about how easy it is for them to put new features behind a feature flag in Launch Darkly. From the product side, its super easy to create segments of users. This has improved the way we manage our Alpha, Beta, and GA releases. I'm currently leading a huge intiative at the moment; I can not imagine doing this effectively without LD.
What do you dislike about the product?
Their zapier integration is limited. We were attempting to completely automate our beta process leveraging Launch Darkly + Hubspot forms. We failed to do so because LD's zapier integration doesn't support Segments. We are exploring leveraging their public API to build a custom solution.
What problems is the product solving and how is that benefiting you?
It has helped us do a few things better. 1. We manage alpha and beta releases more effectively. 2. We hav avoided massive outages by leveraging percentage based rollouts 3. It has helped us reduced the risk of launching large features or intiatives in our customer.
Using Launch Darkly to Control Features
What do you like best about the product?
I personally like how clean the UI is. You're able to see multiple configurations for a given flag in a relatively easy to use UI
What do you dislike about the product?
It's difficult to see different evaluations on a given feature flag between different configurations
What problems is the product solving and how is that benefiting you?
It is allowing us to rollout features on a percentage basis, allowing us to incrementally increase load on a new flow without the risk of a small bug causing huge widespread issues
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