Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap. It has its value proposition for really small businesses, but it's not enterprise ready.
Freshsales
Freshworks Inc.Reviews from AWS customer
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One of the best CRM tools
What do you like best about the product?
User friendly,easy to adopt,Customer support
What do you dislike about the product?
Reporting limitations.Row limit in reports is a bottleneck.
What problems is the product solving and how is that benefiting you?
Integration between objects, sales sequence, worflows.
Easy to use, intuitive interfacing, excellent CRM
What do you like best about the product?
Ease of use; intuitive user interfacing; integration features
What do you dislike about the product?
I wish the cost per user was less so that we could utilize more agents on a better budget.
What problems is the product solving and how is that benefiting you?
The biggest problem that Freshsales solves is allowing all of our Customer Support and Sales Performance management being integrated in one space since we have multiple agents crossing into both fields.
A simple-to-use and cheap solution, but it lacks customizability for complex and larger use cases
What is most valuable?
What needs improvement?
The tags or processes that are codified are too rigid. We want more freedom to update labels, tags, and the process flows within the product. It's too rigid and not customizable enough for even a midsized company. It lacks customizability for complex and larger use cases.
For how long have I used the solution?
I have been using Freshsales for three to four months.
How are customer service and support?
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for somebody else. I'm just saying we might have gotten preferential treatment that other customers don't usually get. So I don't know how it would be for others.
How would you rate customer service and support?
Positive
How was the initial setup?
Freshsales' initial setup was extremely simple.
What's my experience with pricing, setup cost, and licensing?
Freshsales is an economical product.
What other advice do I have?
Freshsales is deployed on-cloud in our organization. We used it for a proof of concept solution design that was requested of us. It was a short two to three-month engagement where we simulated a situation of using Freshsales plus a bunch of other technologies put together into one sales and marketing operating system.
I advise other users to start using Freshsales as soon as possible. You should be able to get running in two days. Bring alongside data visualization tools, and learn how to get the data out because all the analysis and other works outside of the core CRM are not really too well developed.
So you will need other tools to deliver higher-order use cases. It does the basic work really well, but users shouldn’t have too many expectations beyond that.
Overall, I rate Freshsales a seven out of ten.
Great CRM for tracking clients and deals won.
What do you like best about the product?
Managing and outreaching clients in different stages of the sale
What do you dislike about the product?
New API update viewing multiple deals and stages in huge blocks.
What problems is the product solving and how is that benefiting you?
Tracking clients through the sales proccess.
Could be better
What do you like best about the product?
Freshsales allows you to mark the client as yours and also allows you t track where you are with the clent and leave notes from when you and the client talked aboiut
What do you dislike about the product?
Fresh sales is very basic and you need to add different properties to fresh sale in order for you to see what you want when receiving a call
What problems is the product solving and how is that benefiting you?
Not so sure what they are solving but their freshacller def needs some updating work done where you can see the client info when the call is given instead of looking for the client in the search
An end to end solution for your customer relationship struggles
What do you like best about the product?
It's UI. The User Interface is fantastic. It is really easy to use once we understand the system
What do you dislike about the product?
The daily updates and the need to refresh the system every time an update roll out
What problems is the product solving and how is that benefiting you?
Freshsales is a great tool as a tracker of records, history, and stuff when it comes to a customer journey. For someone who works in my field, it is very important to know what we communicate with customers and other onboarding details. Freshsales solves all this. It will be really hard to maintain all these details in an Excel file
Aggressive advertising aimed at shaping online communities
What do you like best about the product?
Applying a social media marketing strategy has proven to reach a wider audience and build brand loyalty effectively. Freshsales has provided us with high-quality items at a reasonable price. We have managed and improved our sales and marketing efforts with Freshsales' support. Developed to the needs of the sales and marketing teams, Freshsales is a customer relationship management (CRM) system with several useful features.
What do you dislike about the product?
The response time of the Freshsales support team is unacceptable, and the quality of their responses is poor.
What problems is the product solving and how is that benefiting you?
The program has given us several opportunities to stimulate enthusiasm and interest in the company's various advertising and marketing initiatives. Through intrusive marketing initiatives, we monitor our customers and the data they provide to us. Freshsales' policies have been very successful. With the help of Freshsales, we have achieved our company's goals. I suggest the software to any other digital marketing company looking to implement a high-performing social media advertising strategy.
Great for SMB Businesses
What do you like best about the product?
Freshsales is easy and clear to use. The screens are laid out well in both laptop and mobile uses.
What do you dislike about the product?
Lack of external plugins for extension. There isn't a large ecosystem for external features.
What problems is the product solving and how is that benefiting you?
Freshsales makes it easy to communicate with our large customer and prospect base.
Review on Freshsales CRM
What do you like best about the product?
User friendly, customizable, easy reports, org level views, easy pipeline management, easy integration with Offices 365. secure, spam free, GDPR compliant, marketting mailers
What do you dislike about the product?
nothing much basis of how we have used it for the last 4 years
What problems is the product solving and how is that benefiting you?
Email marketing, lead gen, call tracking, activity tracking, sales analytics, customer data management securely
Success CRM platform, quick results, and easy implementation,
What do you like best about the product?
Using Freshsales, We can easily manage and track our sales deals with an intuitive pipeline management system. The customizable deal stages allow for clear visualization and monitoring of each deal's progress.
What do you dislike about the product?
The analytics reports do not always provide us with real-time information. It may take a few minutes for the dashboards to update. It is necessary to refresh the dashboards.
What problems is the product solving and how is that benefiting you?
Creating a pipeline by linking marketing strategy directly to the CRM. A pipeline can be established by connecting marketing strategy to the CRM, streamlining the sales cycle and efficiently identifying promising opportunities while avoiding unproductive ones. This process saves time and increases the likelihood of success.
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