Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap. It has its value proposition for really small businesses, but it's not enterprise ready.
Freshsales
Freshworks Inc.Reviews from AWS customer
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Flawless CRM
What do you like best about the product?
I like the User interface. Its simple & smart. Overall the interface is very clean & easy to understand. When you use a cluterless CRM you focus on what you are looking for instead of extra distractions. I like the feature that it gets easily linked to clients Linkedin profiles so we can easily connect & send connection requests.
What do you dislike about the product?
Please add features like widget on Outlook to link emails from the Outlook pane to the Freshsales similar to what Salesforce has feature like Salesforce lightning. This will help in maintaining accurate records.
What problems is the product solving and how is that benefiting you?
Reducing time in searching for leads, classifying leads & keeping us updated on activities etc.
Freshsales Review
What do you like best about the product?
Their ease to use and friendly interface
What do you dislike about the product?
Some important functions needs technical skills
What problems is the product solving and how is that benefiting you?
Allow to hace an order and noot miss any business opportunity
Great Experience, easy to use
What do you like best about the product?
It is user friendly and you can organize wey well your customers
What do you dislike about the product?
I have not seen anything that I dislike.
What problems is the product solving and how is that benefiting you?
It lets me be orginzed with my leads and be able to send emails from it.
one of the great advantages of Freshsales!
What do you like best about the product?
Truly, one of the greatest advantages of Freshsales is the ability to access the contact information via the cell phone.
When I am out of my office and need a client's telephone number, all I have to do is access the Freshsales mobile application.
What a marvelous convenience !
When I am out of my office and need a client's telephone number, all I have to do is access the Freshsales mobile application.
What a marvelous convenience !
What do you dislike about the product?
At this time, I cannot think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
All of the informationt at my immediate disposal. People ask me how many clients I have. Until I had everything added to the CRM, I had NO idea how many clients I had.
Great tool, very sales focused, could do with some extra CRM features but definitely recommend.
What do you like best about the product?
The integration with linkedin really helps build a picture of the person you are communicating with and the suggestions for who might be connected to them are very helpful to build a better understanding of the organisation.
What do you dislike about the product?
It can be challenging to find historical information from older conversations and to pin or highlight important info.
What problems is the product solving and how is that benefiting you?
We needed a place to store our customer information and make our conversations visible to others. Freshsales has definitely helped us achieve that goal.
One of the best CRM tools
What do you like best about the product?
User friendly,easy to adopt,Customer support
What do you dislike about the product?
Reporting limitations.Row limit in reports is a bottleneck.
What problems is the product solving and how is that benefiting you?
Integration between objects, sales sequence, worflows.
Easy to use, intuitive interfacing, excellent CRM
What do you like best about the product?
Ease of use; intuitive user interfacing; integration features
What do you dislike about the product?
I wish the cost per user was less so that we could utilize more agents on a better budget.
What problems is the product solving and how is that benefiting you?
The biggest problem that Freshsales solves is allowing all of our Customer Support and Sales Performance management being integrated in one space since we have multiple agents crossing into both fields.
A simple-to-use and cheap solution, but it lacks customizability for complex and larger use cases
What is most valuable?
What needs improvement?
The tags or processes that are codified are too rigid. We want more freedom to update labels, tags, and the process flows within the product. It's too rigid and not customizable enough for even a midsized company. It lacks customizability for complex and larger use cases.
For how long have I used the solution?
I have been using Freshsales for three to four months.
How are customer service and support?
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for somebody else. I'm just saying we might have gotten preferential treatment that other customers don't usually get. So I don't know how it would be for others.
How would you rate customer service and support?
Positive
How was the initial setup?
Freshsales' initial setup was extremely simple.
What's my experience with pricing, setup cost, and licensing?
Freshsales is an economical product.
What other advice do I have?
Freshsales is deployed on-cloud in our organization. We used it for a proof of concept solution design that was requested of us. It was a short two to three-month engagement where we simulated a situation of using Freshsales plus a bunch of other technologies put together into one sales and marketing operating system.
I advise other users to start using Freshsales as soon as possible. You should be able to get running in two days. Bring alongside data visualization tools, and learn how to get the data out because all the analysis and other works outside of the core CRM are not really too well developed.
So you will need other tools to deliver higher-order use cases. It does the basic work really well, but users shouldn’t have too many expectations beyond that.
Overall, I rate Freshsales a seven out of ten.
Great CRM for tracking clients and deals won.
What do you like best about the product?
Managing and outreaching clients in different stages of the sale
What do you dislike about the product?
New API update viewing multiple deals and stages in huge blocks.
What problems is the product solving and how is that benefiting you?
Tracking clients through the sales proccess.
Could be better
What do you like best about the product?
Freshsales allows you to mark the client as yours and also allows you t track where you are with the clent and leave notes from when you and the client talked aboiut
What do you dislike about the product?
Fresh sales is very basic and you need to add different properties to fresh sale in order for you to see what you want when receiving a call
What problems is the product solving and how is that benefiting you?
Not so sure what they are solving but their freshacller def needs some updating work done where you can see the client info when the call is given instead of looking for the client in the search
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